Frequently asked questions
What is the timetable of the metro network service?
You can check this on the web page “Timetable”.
Where can I get a map of the metro network?
You can consult and download a map of the metro lines, stations, the degree of accessibility and connections between metro network lines and the FGC, Rodalies de Catalunya and TRAM at “Metro Map”.
Can I travel on public transport with animals, packages or bicycles?
In “Advice on usage and social behavior” , we explain the situations when you can travel with animals, the characteristics of the packages you can carry, and the timetable when you can bring bikes on board.
How can I contact a member of the metro staff?
Should you be affected by an incident or wish to inquire about aspects of our services, you can contact metro staff through the intercom system.
What should I do in the event of an emergency on the metro?
Contact the metro staff or the security guards.
How does the automated metro work?
You will find all the information you need in order to travel on automated metro lines in the section “Automated Metro”
Where can I find information about any modifications planned for transport services?
The “Service Status” section gives updated information so that you can plan your journey by TMB metro and bus:
- Alerts with information on how to get to the areas where upcoming major events are taking place and any modifications planned on the TMB metro and bus service.
- Information on thestatus of the metro service in real time.
- Information on the status of the bus service: modifications planned for the location of bus stops.
Where can I consult the regulations governing metro passengers?
You can consult and download the General Terms and Regulations of use of the Ferrocarril Metropolità de Barcelona, S.A.
What is the timetable of the bus service?
To consult the timetable of each TMB bus route, you can go into the “Bus Barcelona” section, select the specific route, click on “Bus Stop Information” and choose the relevant day of the week.
To discover the general criteria for understanding the timetable, you can consult the “Timetable” web page.
How can I find out when the next bus is due?
You can find out when the next bus is due at a specific stop using the iBus service. You can consult iBus at the bus stop itself if it is equipped with information screens or through the mobile phone apps TMBApp and TMBMaps
Where can I get a map of the bus network?
You can consult and download in PDF, a map of the bus network in this website. You can also consult the route and location of the bus stops on each TMB bus route in the “Bus Barcelona” section of this website.
Can I travel with animals, packages or bicycles?
Under “Recommendations for use and good conduct”, we give detailed explanations about the circumstances in which you can travel with animals, take bicycles on board and the types of packages you can carry.
What is a double bus stop?
We explain what a double bus stop is and other aspects of the bus service in “How to travel by bus”.
Can I transfer between different bus routes with the same ticket, as with the metro network?
No. The single ticket is not an integrated ticket and it is not allowed to make transfers that involve getting off the transport being used. In the metro, the only transfers permitted with a single ticket are those achieved by using the interior connecting corridors. You can consult further information regarding “Ticket use conditions” or the characteristics of each ticket on “Metro and Bus Fares”.
What are the upcoming changes to the new bus network, and when will they be introduced?
You can keep up-to-date on the implementation of the new bus network in the “New Bus Network” section.
What will happen to the current routes?
Many routes will be maintained: all interurban routes, all Bus del Barri (neighborhood bus) routes and other local routes, even though they are not included under the Bus del Barri brand. Some urban routes that are needed to cover the demand across all districts will also continue.
In order to avoid duplication, the existing routes that coincide with new routes will be replaced by these new routes.
Some routes will be maintained with variations in the route (such as number 50, as a result of the introduction of the H12 route).
How frequent is the service on the new routes of the new bus network?
The frequency of buses operating on the new routes of the new bus network is between five and twenty minutes on business days. During the early morning and late evening the intervals between services are longer. At weekends and on public holidays, service frequency is adjusted to demand and buses run every eleven to twenty minutes in the majority of time slots. In all cases, the new routes will improve the previous service offered.
Where can I consult the regulations governing bus passengers?
You can consult and download Passenger Regulations for surface public transport in the area covered by the Metropolitan Transport Body.
Where can I find service information about the Montjuïc Funicular railway?
The funicular forms part of the metro network and connects with L2 and L3. If you go into the Montjuïc Funicular line, you will find all of the information you need, such as timings, route details and accessibility.
If you want to know the terms and conditions for traveling with pets, packages or bicycles, please consult “Recommendations for use and good conduct”.
When do transport tickets purchased in 2018 expire?
Integrated tickets and travel cards purchased in 2018 can be used until 31 December 2019 except if there is a specific expiry date associated with the first time it is validated.
Until what age are children exempt from having to validate a transport ticket?
Children under four are exempt from having a transport ticket. All other passengers need to have a valid, correct and paid ticket.
How do I request the T-16 and know what to do in specific situations?
The T-16 is a personalized travel card valid for one zone for children and young people aged 4 –16. There is a specific system for requesting and issuing a T-16 which involves paying a management fee. For more information and to apply for one, please visit the T-16 web page.
I am currently unemployed. Can I buy a cheaper transport pass?
Yes, consult the requirements you have to fulfill to be able to purchase the subsidized T-Mes bonificada.
Does a single ticket include the right to make transfers?
Single tickets are not integrated and therefore transfers are not permitted between different bus routes or different types of transport. A single validated metro ticket permits you to transfer between different metro lines, so long as you use the connecting corridors to change lines.
How many transfers can I made with one validation of an integrated ticket?
With integrated travel passes for a limited number of journeys, it is possible to make up to three transfers (meaning up to four means of transport), independently of the number of zones covered by the pass. However, with the same validation, it is not possible to transfer from one bus to another one on the same route, nor enter the metro more than once.
A single zone travel pass allows you to make transfers for 75 minutes after the first validation. This limit increases by 15 minutes for each additional zone.
Unlimited, integrated travel passes do not have any limitation in the number of transfers nor the time slot during which they can be done.
Can a pass be shared between several people on the same journey?
Yes, several people can use the same pass, so long as it is a multi-person pass (for example T-10 or T-70/30) correctly validated for the number of people and so long as they travel together. For the metro, they must travel together from the time of entering and leaving metro premises. On buses, they can separate, but the person carrying the pass must be the last one to get off the bus.
Where can I change a transport pass?
Passes valid for the transport networks we manage that cannot be changed on buses or at stations, can be changed at our Punts TMB Customer Service offices.
What can I do if I make a mistake when purchasing a pass from a ticket vending machine?
If you have purchased a travel pass from a metro ticket issuing machine and it isn’t the one you wanted, you can go to a Punt TMB customer service offer and, so long as it remains unused, they will change it for a travel pass that better suits your needs worth an equivalent amount.
Which card represents the best value?
To calculate which travel pass of the integrated fare system is the best value, you can use the ticket browser of the ATM website. You can also consult the features of every travel pass at “Metro and bus fares”.
Is there a discount on travel passes for single-parent or large families?
Yes.. There are some specific passes that are less expensive than the standard ones for single-parent families (FM) and large families (FN). There are two types of discount: a general category one for single-parent or large families and a special category one for single-parent or large families. Consult the requirements and terms of each pass in detail, by applying the “Families” filter of the web page Integrated tickets and passes.
What is the difference between free and reduced fares with the “Targeta Rosa”?
There is a single annual charge for the free Targeta Rosa pass to cover administration and compulsory passenger insurance. In 2017, the cost was 6.58 euros. To use it correctly, you should validate the Tarjeta Rosa (have it stamped by the ticket reader machine) every time you use public transport. You should carry your ID card or an equivalent document to enable the name of the ticket holder to be checked against that of the user.
The reduced-fare Targeta Rosa gives you the right to use the T-4. The T-4 should be validated whenever you use public transport. You should always carry your Targeta Rosa along with your ID card, or any other document proving your identity.
A Targeta Rosa or any other free or reduced fare pass can be obtained depending on annual income and the municipality where the person is registered.
Where can I consult the conditions of use of transport tickets and passes?
You can check them on the web page “Terms and conditions of ticket use”.
How can I benefit from the metropolitan fare?
From 1 January 2019, the metropolitan fare allows public transport journeys to be made between the 36 municipalities of the Metropolitan Area of Barcelona (AMB) using single zone integrated travel passes, even though, according to the zone map, the municipalities are located in different zones.
Where can I find more information on metropolitan fares?
You can check out all information on metropolitan fares in Metropolitan Fare.
What are the public transport options for getting to the airport?
For further information about public transport options connecting Barcelona with the airport including the valid tickets and passes, visit the web page “From the airport by metro”.
What should I do if I find lost property while traveling on the metro or bus?
If you find lost property on the services managed by us (metro, bus, Montjuïc funicular railway, Montjuïc cable car, Barcelona Bus Turístic and Tramvia Blau), you can hand it in to the member of TMB staff on duty.
How can I get information about lost property on the bus or metro?
On the Lost Property page, you will find all the information you need if you have lost something on the metro, bus, Montjuïc funicular railway, Montjuïc cable car, Barcelona Bus Turístic or the Tramvia Blau.
How can I make a complaint, claim or suggestion?
Through any of the following options:
- By filling in the form provided on the web page “Complaints, claims and suggestions”.
- By filling in a claim form that you can obtain at any station of the metro network and at the Punts TMB customer service offices.
- By phoning the toll-free phone number 900 701 149 available Mondays to Fridays between 8 and 21 h except on public holidays.
What steps should I take if I have been asked to pay a minimum penalty of €100?
The section “Infractions and statements” explains the terms, the rebate and deadline for payment of minimum penalties for fraud. You will also find information on the procedure for submitting a statement (including the timescale available and the documentation you need to provide according to the circumstances).
What steps can I take if I have been identified as committing anti-social behavior?
We only manage cases of infringements for fraud on the metro and bus. In the case of anti-social behavior, we report the matter to the appropriate authority for them to open a case file. The notification you receive that a case file has been opened will give information on the method to use to submit a statement and the timescale involved.
What does JoTMBé offer?
JoTMBé offers advantages and services so that you always have the personalized information you need, easily and quickly, when traveling on TMB public transport.
If you register in the personal area of JoTMBé, you can store your favorite routes, stops and stations, set your service status alerts and speed up your searches using your places and routes. You can also win prizes and rewards with the Points Program.
With JoTMBé, you can enjoy these services in your personal area, which can be accessed both from the TMB website, the TMB App and from any other device, either a computer, mobile phone or tablet.
How can I register in the personal area of JoTMBé?
You have the following options for registering for your personal space on JoTMBé:
- By using an email address and password.
- With Facebook or Google, using the access credentials to these networks. Once in the personal area you can, if you wish, set a password.
I already have a user account. Do I have to register again?
No. If you are already registered with JoTMBé, you don't need to register again. With the user account you have already created, you can access and enjoy all the services and advantages on offer.
Why can't I register for JoTMBé?
Check that your email address is correct. You may have written it incorrectly, or perhaps you already have another account created with this same address.
It is not possible to create more than one account with the same email address.
I have forgotten the password of my JoTMBé account. How can I recover it?
If you can't remember the password of your JoTMBé account, follow the steps described below to reset it:
- Go into “Start session” and click on “Have you forgotten your password?”
- Next, enter the email address with which you registered for the personal area of JoTMBé and press the “Send” button.
- You will receive a message at this email address, with a link to create a new password. If this message to reset the password does not appear in your inbox, check that it is not in your junk email folder.
We recommend you to register with the email address you normally use, so that you remember it easily when logging in. Another option for easy access to your personal area is to enter through Facebook or Google.
I can't log in to my JoTMBé personal area. What might have happened?
If you can't access your personal area of JoTMBbé, it may be because your account is not yet activated. If, on entering your access data, the message “This user is not yet activated” appears, this means you have not activated your account. To do so, click on the link provided in the email you received when you registered. If you are unable to locate this email, even after looking in the junk mail folder, you can receive it again by clicking on “Have you forgotten your password?” in the “Start session” section.
Can I enter my JoTMBé personal area with a different login option?
You can access your area with a different login option than the one chosen when registering. However, please remember that the email address you provided when registering must be the same as the one associated with your Facebook and Google accounts if you want to access your personal area using either of these social networks. If the email address is different, a new user account will be created.
Can I also manage my queries and preferences with the TMB App?
Yes. You just have to identify yourself to the TMB App with your JoTMBé account to have access to your personal area. Here you will be able to manage and consult favorites, places and routes, along with your personal configuration, in the same way as on the TMB website.
What is the JoTMBé Points Program?
The JoTMBé Points Program enables you to acquire exclusive benefits and gifts (entrance tickets for shows, transport tickets, etc.) according to the points you accumulate as an active user.
How does the Points Program work?
The first step for joining the Points Program is to register for JoTMBé. Once you have created an account, you can start to earn points by engaging in a series of actions. If you are an active user, your points total will increase and you will move up from a lower to a higher level (with level 4 being the highest). You qualify for different types of reward according to the level you have reached. The higher your level, the more benefits and advantages are available to you and you can enter for more exclusive prizes.
You can check all the information regarding your points history in the profile section of your personal area of JoTMBé.
What actions earn me points?
To qualify for JoTMBé Points Program prizes and benefits you need to complete simple actions such as set your favorite bus routes, metro lines, stops and stations, activate service alerts, use the TMB App or buy tickets via the TMB App to get around Barcelona on public transport, among other interactions.
You will find the complete list of actions that earn points in the section How to obtain points. Check it regularly because we are continually adding new actions that can earn you points.
You can resolve any queries on how the points you earn are managed in the “Help” section of your personal area once you have started your JoTMBé session.
What are the services and advantages of the TMB App?
With TMB App you can access all the services offered by JoTMBé, on your mobile or tablet. These include quickly obtaining all the personalized information you need for daily travel on TMB public transport. You will also be able to buy your tickets and win prizes and benefits with the JoTMBé Points Program.
You can get more information on the features of the application in the TMB App section.
How can I download the TMB App?
TMB App is free and is available for devices with Android or iOS (iPhone) systems.
You can download the applications according to the operating system of your mobile phone or tablet.
- If you have an Android system, download the TMB App through Google Play.
- If you have a iOS (iPhone) system, download the TMB App through App Store.
Do I have to be registered to use the TMB App?
No, starting up the app does not require compulsory registration for access. Registration by email, Facebook or Google, is now only necessary to enjoy personalized services.
You can access all TMB App information free of charge and without entering your personal data.
Do I have to be registered to access TMB App personalized services?
In order to access your personalized information, such as your favorites, places and routes you have saved, you have to register in the JoTMBé personal area with an email address and password or a Facebook or Google account, using the credentials of these networks.
Remember that your personal data will be legally protected, according to the terms and conditions of JoTMBé.
What are the advantages of having personalized information?
When you personalize information, the TMB App provides you with quicker and easier access to the information you need to travel on public transport. With the TMB App, you can personalize your welcome screen, have fast and direct access to your stored favorites, places and routes, receive alerts on the service affecting lines, stops and bus and metro stations.
Can I manage all of the personalized information stored on the application from my computer?
Yes. You simply have to identify yourself on the website with your JoTMBé account, and you will access your area. Here you can manage and consult favorites and your personal settings in the same way as with the TMB App.
Which versions of the operative system of mobile devices are compatible with TMB App?
In order for you to be able to download or upgrade the TMB App to your mobile phone or tablet, you should, as a minimum, have version 4.4 of the Android system or version 9.0 of the iOS system.
Do I have to register?
- Purchase receipts
- Refund receipts
- Collection notifications
- Issuing of invoices (on request)
- Notification regarding approaching deadlines for collecting purchase codes
Additionally, being registered with JoTMBé allows you to enjoy benefits such as saving your favorite routes and journeys, earning points for your interactions and taking part in a whole host of promotions.
How does purchasing work?
When you buy a ticket through the TMB App you will receive a purchase code which you need to take to a ticket vending machine within the metro network in order to print and collect the ticket.
What types of ticket can I buy?
With the TMB App you can buy tickets and transport passes that we explain on the page Buy Online with the TMB App.
What payment methods can I use?
You can pay with credit cards such as Visa, Mastercard and American Express
Who can I contact if necessary?
For queries regarding purchase processes, you can use the information form on the TMB website, specifying “Buying with the TMB App” as the subject matter.