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This section explains everything you need to know about the new contactless validation system. It will also help you to register and guide you on how to manage the system digitally. Welcome to T-mobilitat!
Other transactions
Other transactions
Find out what more you can do with T-mobilitat
If you have already signed up with T-mobilitat, find out what other procedures you can carry out in your personal space in order to enjoy more of the advantages of this new smart system.
Block support in the event of loss or theft
If you have a support (rechargeable card or mobile device), you can block it if you lose or have it taken from you. Complete this procedure through TMB Tickets or request it from a Punt TMB customer service. If you finally find the support, you can unblock it through the same channel you used to block it.
Request duplicate of rechargeable card
If you use the rechargeable card, you can request a duplicate (in the event of loss, theft or malfunction) and reload the tickets onto the new support, once purchased and activated. This procedure can only be done in person at a Punt TMB customer service. There is a charge for the duplicate, but you will keep the ticket or tickets you had already loaded. Bear in mind that you will no longer be able to use the old support if you find it.
Manage subsidies linked to your user account
With the T-mobilitat card, you can manage subsidies for T-jove (for under 25s) and single-parent or large family (FM/FN) cards:
- If you’re under the age of 25, you’ll be automatically assigned a young profile and eligible to purchase the T-jove card as soon as you've signed up for a T-mobilitat card.
- If you have a single-parent or large-family profile (FM/FN) but you're not registered with T-mobilitat, book an appointment at a T-mobilitat Kiosk to apply for your registration and profile activation. You will need to produce your ID card during the processing, as well as any currently valid original documents confirming you as the beneficiary of this profile.
- If you have a single-parent or large family profile (FM/FN) and you are already registered with T-mobilitat, you can activate your profile by visiting a T-mobilitat Kiosk, without an appointment, and producing your ID card plus any currently valid original documents confirming you as beneficiary of this profile.
If you use the recharging card, make sure that the subsidised profiles are charged there. Remember that you can assign them there from your TMB Tickets personal space.
Manage supports and tickets for people under your care
If you are a father, mother, family member or guardian of a minor or dependant adult, you can manage their support and transport tickets with T-mobilitat.
To register a person under your care on the system, you need to do so in person by requesting an appointment in advance at a T-mobilitat Kiosk. Once the registration is complete, the person will be added to your account and you will be able to act in their name, for example purchasing supports and purchasing tickets.
