A personalised web experience
Set up alerts for your favourite lines, stops and stations
Speed up your searches via your places and journeys
Win prizes and rewards with the Loyalty ProgramYou are in:
Cookies policy
Ferrocarril Metropolità de Barcelona, SA (FMB), is the owner of this website (www.tmb.cat) and the entity that controls its own cookies installed on it. Without prejudice to the fact that the owner of the domain name is Ferrocarril Metropolità de Barcelona, SA, the website informs of and represents the services of the companies in the TMB group (hereinafter “TMB”). You can find out who is the owner of each TMB group company website in the legal notice on each website.
TMB has developed this policy to explain what a cookie is, which cookies can be used on TMB websites, and to help you manage these cookies in accordance with your interests.
The TMB websites to which this cookie policy applies are:
- https://www.tmb.cat
- https://www.telefericdemontjuic.cat
- https://www.barcelonabusturistic.cat
- https://www.holabarcelona.com
- its subdomains, among others, https://fundacio.tmb.cat, https://tickets.tmb.cat, https://bitlletbus.tmb.cat, https://transparencia.tmb.cat, https://developer.tmb.cat, https://perfilcontractant.tmb.cat, https://noticies.tmb.cat, https://gentmb.tmb.cat, https://canaletic.tmb.cat, https://relatscurts.tmb.cat and https://subtravellingfestival.tmb.cat and
- TMB apps.
On your first visit to each of these websites, we show you a cookie manager with which we inform you of the existence of cookies and this cookie policy. This same manager specifies what type of cookies can be installed on the website, what they are, whether they belong to TMB or third parties, what their purpose is and for how long they are kept. It is in the specific cookie manager of each website where you can select the types of cookies that you allow the TMB website to install in your browser. This selection does not apply to required cookies, which are essential for the operation of the website and do not require consent.
At any time when browsing the TMB websites, you can consult this cookie policy from the "Cookies policy" link and change your cookie settings from the "Cookie manager" link, unless you have modified your browser settings to reject all or certain cookies by default. Both links are in the menu at the bottom of all pages on each website.
1. What is a cookie? General information on cookies
A cookie is a small text file that a website stores in your browser. Cookies facilitate the use and navigation of a website and are essential for operating on the Internet, as they provide numerous advantages in the provision of interactive services.
Cookies are used, for example, to manage your session (reducing the number of times you have to provide a password) or to adapt the contents of a web page to your preferences and therefore improve your experience of its use.
Cookies can be "session", which are deleted once you leave the website that generated them, or "persistent", which remain on your computer until a certain date.
Likewise, cookies can be "own" or "third party". The first are those that are sent to your computer from a computer or domain managed by TMB. Third-party" cookies are those that are sent to your computer from a computer or domain managed by the service providers contracted by TMB (for example, the web analytics service, which is offered by Google). For each of the cookies you will find in the cookie manager, you can consult the information and links to the policies and to the complementary provider (third party) information.
You can find more information about cookies at All About Cookies.org.
Personal data may be processed through some cookies. For more information on the processing of your data by TMB, as well as to exercise your rights, go to section "7. Information on personal data processing" of this Cookies Policy.
2. What cookies can we use on TMB websites?
Necessary cookies:
These cookies are essential for the operation of the website, and include those that allow the authentication or maintenance of your session as a registered user when you browse the page. Disabling these cookies prevents the correct operation of some website functionalities.
Analytical cookies:
Analytical cookies are used to request statistics on your activity as a website user and about the general browsing on the web. The information collected allows you to optimise the navigation of our website and guarantee you the best service as a user, as it enables you to know, for example, the number of pages visited, the language used, the frequency and recurrence of visits, the time of visits or the browser used, among others. You can exclude your activity through the exclusion systems provided by the cookie manager or by changing your browser settings.
Marketing and social media cookies:
TMB websites do not have advertising spaces. Marketing cookies are cookies normally stored by third parties that manage the advertising spaces that you view when accessing this website. These cookies allow the effectiveness of online campaigns to be measured, provide you with information of interest and offer you the advertising content you prefer, as well as limit the number of advertising impacts you receive. In accordance with their own policies, some advertising managers may use anonymous cookies to display ads of interest to you when you visit other websites. However, you can manage the acceptance or non-acceptance of these cookies by configuring your browser and through the cookie manager.
Social media cookies are used so that, through the so-called "social share buttons", you can share content from our website on social media and connect to it.
We do not control the cookies installed by each social network, although these are usually technical and usually control the login or display the counter that shows how many times a given content has been shared.
We recommend that you review the privacy and cookies policies of each social network and, if necessary, modify the privacy settings of each of them to limit the tracking processes that may be carried out.
Personalisation cookies:
These are cookies that enable the website to remember information so you can access the site with predefined characteristics, so that they can differentiate your experience from that of other users, such as language, the number of results displayed during searches, the appearance or content of the website depending on the type of browser you use or the region from which it is accessed, etc.
Why is it legitimate for TMB to install cookies?
The website will only install cookies if you consent. Upon entering the website, you will receive a notice on the use of cookies asking you to accept them; this is the cookie manager. We will not show you the cookie manager again until one year has elapsed since acceptance, or in the event of a substantial change to the cookie policy. You can change your cookie preference settings at any time via the "Cookie Manager" link, which is located at the bottom of each page of the TMB website.
We remind you that this fact does not apply to required cookies, which are essential for the operation of the website and are exempt from the user's consent to install.
Which third parties can install cookies?
The owner of each TMB website controls the first-party cookies that are installed on it. However, the owner of each TMB website does not control third-party cookies installed through these websites.
However, you can identify all these third parties and obtain more specific information at any time, via the "Cookie Manager" link, which is located at the bottom of each page of the website.
3. How to set cookie preferences
At any time, you can accept or reject the installation of cookies, or reject the installation of a certain type of cookies, such as marketing cookies, through the cookie manager enabled for this purpose, or by changing your web browser preferences. In addition, after each session you can delete all or some of the stored cookies..
In addition, you can enable:
- private browsing, with which the browser stops saving browsing history, website passwords, cookies and other information on the pages you visit, or
- the Do Not Track feature, with which the browser asks the websites you visit not to track your browsing habits, for example, to show you ads of interest to you on these websites.
We recommend that you consult the "Help" section of your browser to find out what options you have for managing cookies. Remember that blocking cookies may affect all or some of the functionalities of our websites.
For your convenience, below are the help links or cookie settings for the main browsers:
| Browser | Link |
|---|---|
| Microsoft Internet Explorer 11 | Delete and manage cookies |
| Microsoft Edge | Microsoft Edge, browsing data, and privacy |
| Microsoft Internet Explorer | Delete and manage cookies |
| Apple Safari | Manage cookies and website data in Safari on Mac |
| Google Chrome | Clear, enable and manage cookies in Chrome |
| Mozilla Firefox | Clear cookies and site data in Firefox |
Developers of these browsers can update the links above. TMB will do its utmost to keep the above list properly updated. However, if a link does not work or is out of date, you can access the browser's "Help" menu.
If you want to have more control over the installation of cookies, you can install programs or add-ons in your browser, known as Do Not Track tools, which will allow you to choose the cookies you want to allow.
Remember that, if you accept third-party cookies and later wish to delete them, you must do so through the cookie clearing options set out in section 3 of the cookies policy.
How to refuse the installation of Supplier Cookies
When visiting each of the TMB websites for the first time, we will offer you the possibility of configuring which cookies you want to install. You can oppose the installation of any category of cookies, except required cookies, which are essential for the proper functioning of the website.
Likewise, as stated in the previous section, at any time you can refuse the installation of a certain type of cookie, such as marketing cookies, by configuring the same browser.
If you have accepted the installation of a specific category of cookies using the initial configuration screen and later want to oppose the installation or maintenance of these cookies, you must delete the cookies already installed using the browser settings and reconfigure the ones you want to install.
Remember that if you delete cookies from your browser at some point, your unsubscribe preferences may be removed (opt-out) from previous providers, so you will have to object to the installation of these cookies again.
4. What other information can we collect?
In addition to the information collected through cookies, we may use other similar technologies, such as tracking pixels or web beacons. These pixels are small graphic files that include code managed through a third-party URL and allow the information collected about your use of the website to be used for analytical and advertising purposes.
Pixels can collect information such as the browser used, IP address, frequency and time of visit, as well as track the actions you take through the website (purchases added to the cart, products purchased, redirects to other web pages, opening e-newsletters, actions that generate more visits and purchases, types of interested audience, etc.).
In addition to using tracking pixels or web beacons, we may use other identification and tracking techniques known as fingerprinting, which allow you to verify certain technical parameters of the computer you are using (such as browser, operating system, screen resolution, installed plug-ins and add-ons, font, IP address, language, time zone, etc.) and that, once combined, allow their singularisation. This information is used to track your activity and browsing habits to establish a profile.
5. Time during which the information collected through cookies will be kept
The data obtained by installing persistent cookies will be stored for a maximum of 12 months, notwithstanding any retention that may be necessary for the formulation, exercise or defence of potential claims, or whenever permitted by applicable law.
6. TMB applications
TMB applications are native and do not install cookies. However, when browsing a web link from the apps, they use the default browser of the mobile device and therefore can configure cookies through the managers and browser settings. You can configure the browser in accordance with the instructions in our cookies policy.
Cookies will also not be installed on your device when you access TMB services through Amazon Alexa features.
7. Information on personal data processing
Personal data may be processed through some cookies. In this Cookies Policy, we explain how we treat them at FMB (and the companies that make up TMB), without prejudice to all the information, which you can consult in our Personal Data Protection Policy.
Data controllers
The data controllers of your personal data are:
- Transports de Barcelona, SA, with Tax ID number A-08016081
- Ferrocarril Metropolità de Barcelona, SA, with Tax ID number A-08005795
- Projectes i Serveis de Mobilitat, SA, with Tax ID number A-63645220
- Transports Metropolitans de Barcelona, SL, with Tax ID number B-63645253
- Fundació TMB, with Tax number G-59053538
They jointly form the "Data Processing Controllers" or "TMB" of:
- Postal address: Carrer 60, number 21-23, Sector A, Polígon Industrial de la Zona Franca, 08040 Barcelona
- Email address: dades@tmb.cat
- Tel: 900 70 11 49
Purpose
The purpose of each cookie is that described in the cookie manager and that you can see depending on the type of cookie.
Recipients
In the cookie manager, you can see a list of partners with whom we can share data.
Legitimacy basis
The legitimacy basis is your consent. You can remove or modify your preferences by returning to the cookie manager.
What data is collected?
The browser used, the operating system, screen resolution, plug-ins and add-ons installed, the font, IP address, language, time zone, your behaviour within our website, etc. You can obtain more information about each cookie in the cookie manager.
Duration of processing
One year (each year we will ask for your consent again), without prejudice to the possibility of changing or deleting cookies in accordance with the provisions of the cookie manager.
International transfer
Some of the cookies used may involve international data processing. In the event that this must be done, you will be informed and the necessary measures will be taken to ensure that it is carried out with all the guarantees provided by law.
However, if the data is to be transferred to entities located outside the European Economic Area (EEA), TMB will verify that these third parties have sufficient guarantees, as established in current data protection regulations.
Automated decision-making and profiling
We can create a profile through your behaviour on the web, based on the preferences you have demonstrated through your behaviour through the information obtained with cookies.
Exercise of rights
Without prejudice to the cookie configuration options through the various management mechanisms, you can exercise the rights granted by TMB's data protection regulations through Exercise of GDPR rights.
Data protection Officer
TMB has a Data Protection Officer (DPO), to whom you can present any matter concerning the processing of your personal data. The Data Protection Officer will have a reasonable time of two months to reply to your enquiries.
If you need to make an enquiry, request or complaint regarding the processing of your personal data, you can contact the Data Protection Officer through the following email address: dpd@tmb.cat.
