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Cookies policy

I. What are cookies?

The word “cookies” refers to small text files that are downloaded into the web browser of a user's device (computer, mobile phone, tablet, etc.) when browsing a website, application or computer platform.

Cookies, which allow different types of information to be collected automatically, offer major advantages in the provision of information society services, as they facilitate and speed up internet browsing and also help to improve the quality of the services we provide to our users.

Subject to the consent of the user, this website uses cookies for the purposes detailed in the section “What kind of cookies are installed on the website and for what purpose are they used”.

II. What type of data is collected through using these cookies?

The cookies installed on this website store the user’s IP address and other browsing data. It is possible to get to know the user’s browsing habits by analysing this data.

III. Who controls the cookies?

Ferrocarril Metropolità de Barcelona, SA (FMB), is the owner of this website and the entity that controls the first-party cookies installed on the site. Notwithstanding that the owner of the  domain name is Ferrocarril Metropolità de Barcelona, SA, the website gives information about and represents the services of the companies within the TMB group (hereinafter TMB).

FMB, as the owner of this website, is the entity that controls the first-party cookies installed on the site. Conversely, FMB does not control the third-party cookies installed on this website. Later on, detailed information is provided about the third parties that install cookies on this website.

IV. What types of cookies are installed on the website and for what purpose are they used?

First-party cookies: those sent to a user's device from a computer or domain managed by TMB and through which the services requested by the user are provided.

Third-party cookies: those sent to the user's device from a computer or domain not managed by TMB, but by a third party.

The first-party cookies used by TMB on this website are technical ones for the analysis and personalisation of the website; these cookies could be persistent (if they store information on the user’s device over an established period of time) or session (if they only stay on the browser of the user’s device temporarily, until the user leaves the website).

Types of first-party cookies used on this website:

Type of cookies Issuer Purpose
Technical cookies TMB These enable users to browse the website.
Personalisation cookies TMB These enable users to access a service with predefined general features, such as their user profile on JoTMBé, language, type of browser, etc.

Analysis cookies

TMB

 These enable the number of users to be quantified and thereby carry out measurements and statistical analysis of the activity of websites, apps and platforms, and to draw up user browsing profiles to make improvements.

Third-party cookies used on this website:

Issuer Description of the purpose Links to more information about cookies
Google They generate an anonymous user ID that allows user activity to be analysed for statistical purposes. Google Analytics privacy page
Twitter Twitter cookies page
Facebook They make it possible to determine if users have identified themselves with their Facebook user name and password on this browser. Facebook information page on the use of cookies
YouTube They generate an anonymous user ID that allows user activity to be analysed for statistical purposes. Privacy Page and Google's Terms and Conditions/Types of cookies used by Google
Facebook Ads This website stores Facebook Pixel cookies, which are used as part of the delivery of advertising to your browser or mobile device on Facebook. It avoids the same adverts appearing continuously, ensures that the adverts are shown correctly and, in some cases, it selects adverts that are based on your interests. Facebook cookies page
Survey Monkeys This service installs cookies in the user's computer for any surveys carried out with Survey Monkey. Cookies used in the pages of Survey Monkey’s questionnaires

V. Why is it legitimate for TMB to install cookies?

The website will only install cookies with the consent of the user. To that end, upon entering the website, users receive a notification about the use of cookies, asking them to accept. Users will not see that message again until a year has passed from their acceptance or unless there is a significant change to the Cookies Policy.

This will not apply to technical cookies which are essential for the website to function.

VI. How to configure cookies and revoke consent

Users can configure and eliminate cookies by changing their browser settings. The links listed below provide more information on how to manage cookies according to the browser being used:

VII. The length of time information collected using cookies will be kept

Data obtained by installing session cookies will be kept for a maximum of 12 months, without prejudice to the storage time that might be needed to formulate, execute or defend potential claims and/or for the period that current legislation allows.
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Terms and conditions of service and data protection:

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

We process your personal data in order to offer services and benefits that improve your mobility experience with TMB. The reason we are authorized to process your data is that we have your consent and that we need them to execute our service provision contract. The data is kept for the duration of the contractual relationship and for a maximum of two years after the contract is terminated. In the main, we share your data with service providers within the EU and, where appropriate, with public administrations and authorities. You can exercise your right of access, rectification, objection, erasure and restriction of the personal data collected by TMB by sending an email to dades@tmb.cat

You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

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Terms of Service

Terms and conditions of service and data protection:

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

We process your personal data in order to offer services and benefits that improve your mobility experience with TMB. The reason we are authorized to process your data is that we have your consent and that we need them to execute our service provision contract. The data is kept for the duration of the contractual relationship and for a maximum of two years after the contract is terminated. In the main, we share your data with service providers within the EU and, where appropriate, with public administrations and authorities. You can exercise your right of access, rectification, objection, erasure and restriction of the personal data collected by TMB by sending an email to dades@tmb.cat

You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

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You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

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Remember that you can manage your sites and journeys from the section Locations and routes

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Remember that you can manage your sites and journeys from the section Locations and routes

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Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive incident report alerts for this line

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Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your locations?

Remember that this will slow down your searches for this location

Are you sure you want to remove this route from your routes?

Remember that this will slow down your searches for this route

Are you sure you want to delete this address from your locations?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

You have added the '{0}' station to your favourites

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
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You have added the '{0}' stop to your favourites

Change stop name to identify it more easily:

Restore

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
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Save locations to speed up your searches

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Save locations to speed up your searches

Location

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Save routes to speed up your searches

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Save your locations and routes to speed up your searches

Location

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Location

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Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

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Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.