Cookies policy

Ferrocarril Metropolità de Barcelona, SA (FMB) is the owner of this website and the entity that controls the ‘own’ cookies installed on it. Notwithstanding the fact that the owner of the domain name is Ferrocarril Metropolità de Barcelona, SA, the website provides information on, and represents the services of, all the companies in the TMB Group (hereinafter referred to as “TMB”).

TMB has developed this policy to explain what a cookie is, which cookies we use on this website, and to help you manage these cookies in accordance with your interests.

When you first visit our website, you are informed of the existence of both our own and third-party cookies and this Cookies Policy. You can also configure the cookies you wish to install from among the different categories. You can refer to our policy at any time at the bottom of the page, via the "Cookies Policy" link.

You can use our cookie manager to set, accept or reject cookies according to your preferences (unless you have modified your browser settings to reject all or certain type of cookies by default).

A cookie is a small text file that a website stores in the user’s browser. Cookies facilitate the use and navigation of a website and are essential for operating on the internet, offering numerous advantages in the provision of interactive services.

Cookies are used, for example, to manage the user’s session (reducing the number of times a password has to be provided) or to adapt the contents of a web page to the user’s preferences, hence improving the user’s experience of the website.

There are two different types of cookies: session cookies, which are deleted once the user leaves the website that generates them, and persistent cookies, which remain on your computer until a certain date.

Cookies can also be either ‘own’ or ‘third-party’ cookies. The former refers to those sent to the user’s device from a computer or domain managed by TMB, while third-party cookies are those sent to the user’s device from a computer or domain managed by the service providers contracted by TMB (for example, Google Analytics). For each of the cookies you will find in the cookie manager, you can consult the information and links to the policies and to the complementary supplier (third party) information.

You can find additional information about cookies at All About Cookies.org.

Personal data may be processed through some cookies. For more information on the processing of your data by TMB, as well as to exercise your rights, go to section "7. Information on personal data processing" of this Cookies Policy.

Necessary cookies:

This website uses cookies that are essential for the operation of the website, such as those that allow the authentication or maintenance of the registered user’s session when browsing the site. Disabling these cookies prevents the correct operation of some of the website’s functionalities.

Analytical cookies:

This website uses analytical cookies to request statistics on users’ activity on the website and its general usage. The information gathered enables us to optimize the navigation of our site and guarantee the best service to users, for example by knowing the number of pages visited, the language used, the frequency and recurrence of visits, the time of visits and the browser used, among other things. Users can block the tracking of their usage by using the opt-out systems provided by the analytical tools or by changing their browser settings.

Marketing and social media cookies:

Marketing cookies are cookies normally stored by third parties that manage the advertising spaces that users view when accessing this website. These cookies enable us to measure the effectiveness of our online campaigns, provide users with information of interest, and offer advertising content to suit their preferences, as well as limiting the number of advertising impacts directed at each user. In accordance with their own policies, some advertising managers may use anonymous cookies to display ads of interest to you when you visit other websites. However, users can decide whether to accept these cookies or not by configuring their browser accordingly.

This website uses social media cookies so that users can share content from our website on social networks and connect to them through what are known as social share buttons.

We do not control the cookies installed by each social network, although these are usually technical cookies to control the start of the session or display the counter that shows how many times certain content has been shared.

We recommend that all users review the Privacy and Cookies Policies of each social network and, if necessary, modify the privacy settings on each of them to limit any tracking processes they may engage in.

Personalisation cookies:

These are cookies that allow you to remember information for the user to access the website with predefined characteristics, so that they can differentiate their experience from that of other users, such as language, the number of results displayed when the user searches, the appearance or content of the website depending on the type of browser through which the user accesses it or the region from which it is accessed, etc.

Why is it legitimate for TMB to install cookies?

The website will only install cookies if the user gives their consent. To do so, when entering the website the user will see a notification on the use of cookies, requesting their acceptance. The user will not see this notification again until one year after accepting, or in the event of a substantial modification of the Cookies Policy. You can change your cookie preference settings at any time through the “Cookie manager", which is located at the bottom of each page of the website.

We remind you that this fact does not apply to necessary cookies, which are essential for the operation of the website and are exempt from the user's consent to install.

Which third parties can install cookies?

FMB, as the owner of this website, is the entity that controls the first-party cookies that are installed on it. However, FMB does not control third-party cookies installed through this website.

However, you can identify all these third parties and obtain more specific information at any time, via the "Cookie Manager" link, which is located at the bottom of each page of the website.

Users can either accept or reject the installation of cookies at any time, or can reject the installation of certain types of cookies such as advertising or third-party cookies, through the cookies manager enabled for this purpose, or by modifying their web browser preferences. In addition, after each session you can delete all or some of the stored cookies.

In addition, users can enable:

• private browsing, whereby your browser stops saving browsing history, website passwords, cookies and other information on the pages you visit, or
• the Do Not Track function, whereby the browser asks the websites you visit not to track your browsing habits, for example showing advertising of interest to the websites you visit.

We recommend that you refer to the Help option of your browser to find out about the different options for managing cookies. Don’t forget that blocking cookies may affect some or all of the functionalities of the website. For your convenience, we have listed the help links or cookie settings of the main browsers below:

The above links may be updated by the companies responsible for developing these browsers. TMB will make every reasonable effort to keep the above list duly updated. However, if a link does not work or is out of date, you can access the Help menu in your browser.

If you want to have more control over the installation of cookies, you can install programs or add-ons in your browser known as Do Not Track tools, which will allow you to choose only those cookies that you agree to accept.

Please remember that if you accept third-party cookies, you must delete them, if this is what you want, through the options for deleting cookies explained in Section 3 of the Policy.

How to refuse the installation of Supplier Cookies

When you visit our website for the first time, you will be offered the chance to configure which cookies you want to install. You can oppose the installation of any category of cookies, except necessary cookies, which are essential for the proper functioning of the website.

Also, as indicated in the previous section, users can at any time reject the installation of certain types of cookies, such as advertising and third-party cookies, by configuring their browser accordingly.

If, through the initial configuration screen, you have accepted the installation of a specific category of cookies and you later wish to oppose their installation or maintenance, you should delete the cookies that are already installed by configuring the browser, and then reconfigure it to accept the cookies whose installation you accept.

Please note that if, at any time, you delete cookies from your browser, it is possible that your opt-out preferences from previous providers may be removed, so you so you may have to refuse their installation again.

In addition to the information gathered by cookies, we may use other similar technologies such as tracking pixels or web beacons. These pixels are small graphic files that include a code managed through a third party’s URL and allow the information collected about your use of the website to be used for analytical and advertising purposes.

These pixels can: collect information such as the browser used, the IP address, the frequency and time of visits, and the actions that users perform on the website (purchases added to the shopping basket, products purchased, redirects to other websites, opening of newsletters, actions that generate additional visits and purchases, types of interested audiences, etc.).

In addition to the use of tracking pixels or web beacons, we may use other user identification and tracking techniques known as fingerprinting, which allow us to verify certain technical parameters of the user’s equipment (such as the browser used, operating system, screen resolution, plugins and add-ons installed, fonts, IP address, language, time zone, etc.) which, once combined, establish a specific identity. This information will be used to track the activity being performed and the user’s browsing habits to create a profile.

The data obtained by installing persistent cookies will be stored for a maximum of 12 months, notwithstanding any retention that may be necessary for the formulation, exercise or defence of potential claims, or whenever permitted by applicable law.

TMB applications are native and do not install cookies. However, when browsing a web link from the Apps, they use the mobile device default browser and therefore can set cookies through the managers, and the browser settings. You will be able to configure it according to our Cookies policy.

Cookies will also not be installed on your device when you access TMB services through Amazon Alexa features.

Personal data may be processed through some cookies. In this Cookies Policy, we explain how we treat them at FMB (and the companies that make up TMB), without prejudice to all the information, which you can consult in our Personal Data Protection Policy.

Data controllers

The data controllers of your personal data are:

• Transports de Barcelona, SA, with Tax ID number A-08016081
• Ferrocarril Metropolità de Barcelona, SA, with Tax ID number A-08005795
• Projectes i Serveis de Mobilitat, SA, with Tax ID number A-63645220
• Transports Metropolitans de Barcelona, SL, with Tax ID number B-63645253
• Fundació TMB, with Tax number G-59053538

They jointly form the "Data Processing Controllers" or "TMB" of:

• Postal address: Carrer 60, number 21-23, Sector A, Polígon Industrial de la Zona Franca, 08040 Barcelona
• Email address: dades@tmb.cat
• Tel: 900 70 11 49

Purpose

The purpose of each cookie is that described in the cookie panel and that you can see depending on the type of cookie.

Recipients

In the cookie manager, you can see a list of partners with which we can share data.

Legitimacy basis

The legitimacy basis is your consent. You can remove or modify your preferences by returning to the cookie manager.

What data is collected?

The browser used, the operating system, screen resolution, plug-ins and add-ons installed, the font, IP address, language, time zone, your behaviour within our website, etc. You can obtain more information about each cookie in the cookie manager.

Duration of processing

One year (each year we will ask for your consent again), without prejudice to the possibility of changing or deleting cookies in accordance with the provisions of the cookie manager.

International transfer

Some of the cookies used may involve international data processing. In the event that this must be done, the person concerned will be informed and the necessary measures will be taken to ensure that it is carried out with all the guarantees provided by law.

However, if the data is to be transferred to entities located outside the European Economic Area (EEA), TMB will verify that these third parties have sufficient guarantees, as established in current data protection regulations.

Automated decision-making and profiling

We can create a profile through your behaviour on the web, based on the preferences you have demonstrated through your behaviour through the information obtained with cookies.

Exercise of rights

Without prejudice to the cookie configuration options through the various management mechanisms, you can exercise the rights granted by TMB's data protection regulations through Exercise of GDPR rights.

Data protection Officer

TMB has a Data Protection Officer (DPO), to whom you can present any matter concerning the processing of your personal data. The Data Protection Officer will have a reasonable time of two months to reply to your enquiries.

If you need to make an enquiry, request or complaint regarding the processing of your personal data, you can contact the Data Protection Officer through the following email address: dpd@tmb.cat.