How to use T-mobilitat

Register online with the TMB App or the TMB Tickets website. You can also register in person, at the T-mobilitat kiosks or at the TMB points on the metro network, by requesting a prior appointment.  
Until the physical cards become operational, they cannot be purchased from metro network machines, on the bus, at tobacconists or from the usual physical ticket sales points.

More information on Sign up with T-mobilitat

You can travel on the entire public transport network with a single pre-paid card, or using your mobile phone. 

It offers convenience, because it allows you to carry out many procedures, purchases and enquiries through the internet and the mobile application. It also provides security, because you will have a more durable, long-lasting card than the ones with magnetic strips, and it will enable you to keep any tickets bought in the event of loss, theft or damage.

With the TMB App, you can carry out other procedures, consult changes to public transport in real time or search for the best routes for your journey. 

More information on Benefits
 

No. Prices and fares are approved by the Board of Directors of the Metropolitan Transport Authority of the Barcelona area each year.

The card costs 4.5 euros. It can be used indefinitely and has a five-year warranty.

More information on Select a support

This is a symbolic price to cover a small part of the cost of producing the cards and the technology that enables users to use their mobile phone to access public transport and carry out many other digital procedures. The T-mobilitat supports are much more durable than a cardboard card and have other advantages. 

More information on Purchasing and uploading transport tickets
 

There are two:  the prepaid top-up card and mobile devices. Both are contactless and operate independently of each other.

The card is PVC and has a five-year warranty, which covers any manufacturing defects in the chip. However, the warranty does not cover any damage or wear and tear from using the card or due to improper use by users.

For the mobile version, you need a mobile phone with an Android operating system and NFC technology.  If you have a device with an iOS operating system and NFC technology, you can also download the app and use your mobile phone to download tickets in PVC version, but at the moment, you do not have the function of validating the ticket to access public transport. Yes, you can buy tickets and load them from your mobile onto a T-mobilitat contactless card.

If you want, you can buy a prepaid card and have the mobile app at the same time, but they work independently, like two different versions that are not linked.

More information on Select a support

T-mobilitat is personal and nominal, and can initially be requested by any public transport user that uses T-usual or T-jove in their normal format and with their discount variants. All tickets are linked to the holder and cannot be shared. If you travel with another person’s T-mobilitat, you will be issued with a penalty.

Minors and other dependant persons need permission from those responsible (family, legal guardians), who have to manage the account and are linked to it. 

Remember that you must always bring a valid official ID document to show that your transport card is yours.

Users of other ATM tickets such as the T-4 or the Targeta Rosa will have to continue using the traditional system until these tickets are available on T-mobilitat.

More information on Other procedures

The T-mobilitat card will be sent to the address you have indicated within approximately ten days. If you have not heard anything within this time period, contact the TMB customer service channels or the T-mobilitat Help and Information Centre by calling 900 928 900 or using the ‘Complaints and Suggestions’ section form. Customers themselves can look at their profile, through the website and TMB App, to check the status of their card. Users can obtain detailed information on the dispatch status through the Correos website. They can also enquire at TMB points, by calling the TMB telephone number, or through the web enquiry form. 

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For a few months, the new T-mobilitat system and the conventional magnetic system will coexist and both can be used. When the T-mobilitat system is consolidated and fully deployed, tickets with magnetic strips that we have been using up to now will be withdrawn, so that the T-mobilitat system will be the benchmark platform for public transport and mobility in the Barcelona area. During this period, you can purchase tickets with magnetic strips, even if you have the T-mobilitat ticket.

More information on What is T-mobilitat?

Initially, on any public transport system for journeys between the 36 municipalities of the metropolitan area of Barcelona. The T-mobilitat system will gradually be deployed throughout the rest of the territory. 

New contactless access systems have been installed on vehicles and at stations throughout the network, and the ticket validation machines we have been using up to now will continue operating. All you have to do is tap your card or mobile on the panel with the logo that symbolises the contactless method. See the section ‘How T-mobilitat works.’

More information on How do you validate your ticket?

• If it is a general ticket, such as a T-usual ticket, you will have to pay the minimum fine to the operator that has imposed the penalty on you to unlock it. If it is a subsidised ticket, such as the T-jove, FM/FN tickets (single-parent family/large family), which require accreditation and have special prices, in addition to paying the minimum fine, you must present a written document at any face-to-face point or through the form on this website, explaining the reasons for requesting the unlocking to the Metropolitan Transport Authority, which is the body that has to decide whether or not to unlock your card.
• If you travel with an uncharged mobile device or your mobile stops working, you are considered to be travelling without a ticket, as the user is responsible for ensuring their mobile is working correctly. The intervention team could therefore impose a minimum fine on you. However, you have 48 hours in which to have the penalty overturned and prove that you were travelling with a validated ticket, which will have been registered in your travel history. 

More information on Other procedures

• The technology on which the T-mobilitat system is based is highly reliable. However, if the support stops working, you can get a duplicate with the tickets it contains at any of the face-to-face points on the network that provide this service. This duplicate, considered as an exchange, is free, so long as the support stops operating for reasons beyond the control of the user and it is under warranty. If the card is not under warranty or has been damaged by the user, you will have to pay for a new one. The tickets on the damaged card will be transferred free of charge to the new card. 
• If the card is damaged once you have already validated the ticket, go to one of the face-to-face customer service points included in the T-mobilitat project and ask for a duplicate card.
• If you are on the metro and the card is damaged before you have validated your ticket and you are unable to enter the network, ask the station staff to exchange it. Afterwards, you should go to a face-to-face point to receive the duplicate. If you are on the bus network, you will have to purchase an incident ticket and then request a refund of the ticket and the duplicate of the card at the customer service points. 
• The duplicate is free of charge whenever the card stops operating for reasons beyond the control of the user and is under warranty. If the card is not under warranty (five years) or the user has damaged it, they will have to pay for a new one. In any case, you will get the duplicate with the tickets you had on your card before it was damaged. 
• If you have blocked your card, you can unlock it as long as you have not requested a duplicate. You can request the blocking or unlocking from the personal area of the website and the app, or in person at authorised kiosks. If you find that the T-mobilitat is blocked due to a penalty, or you are unaware of the reason, contact us through the channels we offer you. 

More information on Other procedures and Sales and customer services

In the event of the loss or theft of your card, you can block it through the website or the app, by calling the customer service number or in person at a customer service office of the operators and the T-Mobilitat information centres to ensure that no one else uses it. If you find it later on, you can unlock it. You can block it through any TMB channel except Kiosks. In order of preference: self-service (web or application), telephone number, web form and TMB points.

If you are unable to recover it, you can ask for a duplicate, but you must pay the cost of the new card. From the moment you ask for the duplicate, however, you can no longer use the old card if you find it. Even if you have to pay the price of the new card, you will still keep the ticket or tickets you had loaded on the old one. 

More information on Benefits
 

The T-usual, the T-jove and the versions of these tickets for single-parent and large families can initially be used with the T-mobilitat card. The range of tickets will be progressively extended. For now, you can carry a ticket and have a reserve copy of the same ticket on the T-mobilitat card or your mobile phone.

Tickets can be purchased and loaded through digital channels, and also at the various customer service offices of the operators and the T-mobilitat Help and Information Centre (CAI). Also at the ticket vending machines on the network that have been set up for using T-mobilitat. 

More information on Purchasing and uploading transport tickets 

• Download T-mobilitat through the TMB App and manage the cards, tickets and other options with your mobile phone, both Android and iOS. If you also have a T-mobilitat card, you can buy tickets from your mobile phone and load them onto the card by tapping your mobile on the card. Furthermore, if you have an Android operating system phone with NFC technology, you can also access public transport by validating your ticket on your mobile, thanks to the contactless system.
• To use your mobile as a card and access the network, you have to pay for the app functionality, which costs one euro. This is a one-off payment.
• If you make immediate purchases in person, through the application (via NFC) or the ticket vending machines of the network that are set up for T-mobilitat, once you have purchased the ticket you want to use and you have loaded it to the T-mobilitat card or the virtual mobile card, you simply start using it to travel. On the other hand, if you buy a ticket on a mobile without NFC through the app, or through the website, you have to wait 60 minutes for the ticket to become available on the card. Once this time has passed, you can validate the ticket using any network access machine.
• If your phone does not have NFC, you cannot directly load the ticket purchased onto the card by tapping the mobile on the card, which is what NFC means: Near Field Communication. Without this system, which is the same one currently used by many bank cards, the ticket you buy takes a while to become available on the card, about 60 minutes.

More information on Select a support

Initially, the social or subsidised tickets that can be used with T-mobilitat are T-jove and the single-parent and large family tickets. If you want one of these tickets and the platform does not offer you the option of buying them, it is because you do not meet the necessary requirements or have not presented the relevant documentation to show that you meet them. You can present this documentation at the network customer service points. You only have to do this once and the information will then be registered on your profile.

With the new system, users have specific discounted profiles, according to their characteristics and the documentation they present. For example, people under the age of 25 are automatically linked to the young person profile, allowing them to get the T-jove. Other specific profiles, such as FM/FN (single-parent family and large family), require the relevant documentation to be submitted, but only once.
 To present the supporting documentation for FM/FN online, you only have to register this subsidised profile once and this should be done in person. When you have a web account, from the personal area, you can modify your personal data and the profiles associated with your cards, in the case of a single-parent or large families. 

The conditions for obtaining discounted tickets remain the same as before, so you have to present the same documentation, which varies according to the discounted ticket you want to buy. T-mobilitat is initially compatible with the T-jove and the T-usual and T-jove of the FM/FN range. 

More information on Other procedures
 

If the ticket is yet to be released, you can return it without any problem. If you have purchased it online, you can manage the return through the personal area, in the section where you have your tickets and supports. To obtain a refund in person, you should go to a TMB customer service point if you purchased it from the TMB network, requesting a prior appointment.

More information on Sales and customer services

You can see the status of tickets in the personal area of the website or through the T-mobilitat app. You can also enquire by phone or in person, at the network customer service points and the new query machines on buses. Also at the ticket vending machines available on the transport network, which can be used to check the details of the cards.

More information on Other procedures

Yes. In the personal area you can review, online, the records of receipts and purchase invoices linked to your T-mobilitat account, and you can download them. You can also request any receipt or invoice from the T-mobilitat Help and Information Centre and from the operators' customer service offices.

More information on Sales and customer services