How to use T-mobilitat
All you need to know to travel in a smart way with public transport.
To carry out this procedure, an adult (father, mother, legal guardian) who has a user or T-mobilitat account will need to request the registration of a minor or dependant person. This adult will be the owner of the account, and will be able to manage the account on behalf of the dependant person, purchasing supports and buying tickets.
When the minor reaches the age of majority, the system will activate the option to disconnect them and make them an independent T-mobilitat user.
Find information about the procedures step-by-step on the T-16.
If you are a single-parent family or a large family, find out how to register and activate your profile on the page Registration for a single-parent or large-family profile.
Once you have linked the profiles to your T-mobilitat account and your personalised card or mobile, you can buy subsidised tickets until your FM/FN card expires.
If you are under 30, when you sign up with T-mobilitat you will automatically be linked to the young person's profile, and this will enable you to buy a T-jove card.
The T-mobilitat card will be sent to the address you have indicated within five to ten days. If after this time you have not heard anything, you can write to us via WhatsApp at +34 607 684 087 just so we can answer your questions about T-mobilitat.
We explain how to do it step by step on the Activating the T-mobilitat card page.
If the support stops working, you can get a duplicate with the tickets it contains at any of the face-to-face customer support points on the network that provide this service.
This duplicate, considered as an exchange, is free, so long as the support has stopped working for reasons beyond the user's control, and it is still under warranty.
If the support is not under warranty or has been damaged by the user, you will have to pay for a new one.
The tickets on the damaged support will be transferred free of charge to the new one.
If your card is damaged once it has been validated, go to one of the face-to-face customer service points that are part of the T-mobilitat project, and ask for a duplicate support.
If you are on the bus network, you will have to purchase an incident ticket and then request a refund of the ticket and the duplicate of the card at the customer service points. You'll need to show the damaged support, the incident ticket and proof of ID in person when you ask for the definitive duplicate.
The duplicate is free of charge whenever the support stops operating for reasons beyond the control of the user and is under warranty. If the support is not under warranty (six months or five years depending on the type of support) or the user has damaged it, they will have to pay for a new one. In any case, you will get the duplicate with the tickets you had on your card before it was damaged.
If you have blocked your card, you can unlock it as long as you have not requested a duplicate. You can request the blocking or unlocking from the personal area of the website and the app, or at any canal d’atenció de la T-mobilitat.
Si la targeta està bloquejada com a conseqüència d’una intervenció de títols, o en desconeixes el motiu, posa’t en contacte amb T-mobilitat customer service.
If you have an Android phone with NFC technology, you can also access public transport by validating your ticket on your mobile, thanks to the contactless system. In these cases you need to download a functionality called an e-wallet, which will automatically be linked to your user account and mobile, and this is where any tickets you purchase will be stored.
To use the e-wallet, you are required to make a one-off payment of 1 euro before loading your first ticket. We recommend that you always have the latest version of the E-wallet installed.
If you replace your Android mobile with NFC with another mobile that uses the same operating system and NFC technology and you've got tickets stored on your old mobile, you can transfer your tickets to the new mobile and keep them under the same terms and conditions. All you need to do is unlink your e-wallet from your old mobile and link it to your new one.
If you replace your Android mobile phone with an iOS mobile, you will not be able to keep you e-portfolio, as iOS does not presently allow the use of this T-mobilitat function.
You can only block and deregister personalised cards. Anonymous cards and cardboard T-usual cards cannot be blocked. In the case of loss or theft, you will lose the tickets and the balance on the card.
If it is lost or stolen, we recommend that you block your personalised card as soon as possible. This way you'll make sure that no one else will be able to use it. You can do this from your personal area on TMB Tickets or at any T-mobilitat customer service. If you find your card later on, you can unblock it through the same channel you used to block it.
If you don't get it back, you can request a duplicate. This procedure can only be done in person at a Punt TMB. Once you have requested a duplicate of your personalised card, you will no longer be able to use the old one, even if you do find it, because you can only have one of each type of support.
To get a duplicate, you have to pay the price of the new support, but you will keep the ticket or tickets you had loaded on the old one.
You can load most ATM travel tickets, except for the T-dia and the T-aire.
Other tickets, such as the single ticket, the T-4 and tickets issued by each operator continue to be issued on cardboard supports with magnetic strips. The way these work is unchanged: they cannot be recharged and must be validated by inserting them into validating machines.
If you touch your ticket on a mobile with NFC (either Android or iOS), you can check when it was last used, the balance and expiration date, provided it is anonymous, or linked to your user account or to the account of a user you are responsible for.