Customer services
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Expiration date of purchased tickets in 2023
Tickets purchased in 2023 are valid until February 29, 2024, except for the T-4, the T-16 and the T-verda (free transport) cards.
Terms of use of tickets
Get the T-16 card
Find out how to order the T-16 online and how to carry out the most common procedures quickly and easily.
All about the T-16 card
Ask for your invoice
In the personal area you can review the history of receipts and purchase invoices linked to T-mobilitat and you can download the simplified invoice.
How to use T-mobilitat
Can't find what you want'
We provide you with different channels to resolve your doubts. Contact us!
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Chatbot
Ask what you want to know or choose the online options that will guide you until you get the information you need. -
Iquiry form
Write us when it suits you. We will send the answer to the email you provide us. -
Phone
If you want us to reach you by phone, you can call 900 70 11 49, from Monday to Sunday from 7:00 a.m. to 9:00 p.m.
In-person customer service
We also serve you in person. We advise you to make an appointment in advance.
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Punts TMB
At Punts TMB you can manage our services in person. You can do many online procedures without moving. -
T-mobilitat kiosks
Get started with T-mobilitat: get personalised information, sign up and purchase supports. -
Appointment request
Request an appointment for the Quioscos T-mobilitat and for some of the procedures carried out at Punts TMB.
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