Skip to content

Metro service interruptions due to improvement works to L1 and L4. +info

You are in:

Punt TMB customer services

You can go to a Punt TMB for face-to-face assistance. Bare in mind that for most of the services, you will need a prior arranged appointment.

There are three Punts TMB on the metro network: at the stations Diagonal (L3 and L5), Universitat (L1 and L2) and La Sagrera (L1, L5, L9 Nor and L10 Nord).

You can carry out processes that cannot be done through the virtual office. For most of these processes, you need to book an appointment. When you get to the Punt TMB, enter the code of the appointment and wait at the red line.

Online processes and previously arranged appointments help to reduce the queues for those needing face to face assistance.

When can I go to the Punts TMB without an appointment?

You can go to the Punts TMB without a previously arranged appointment when you need to change a ticket or a travel card that does not work, despite being in good condition, and when you have to buy a subsidised T-usual for an unemployed person. At Punts TMB, you can ask for the activation of the corresponding subsidised profile. Then, you will be able to buy the subsidised T-usual travel card online on the website and on the TMB App.

When you get to the Punt TMB, stand at the end of the blue line, we will assist you in order of arrival.

If more convenient, ask any customer service agent in any metro station to change the ticket or travel card that does work.

Punt TMB Diagonal customer service office (L3, L5)

Location

Ticket hall of the Diagonal station (L3, L5). Access from Carrer de Rosselló - Rambla de Catalunya, before going through the ticket barriers.

Accessible station

Opening hours

  • Monday to Friday (except public holidays): from 08:00 to 20:00.
  • 24 and 31 December: from 08.00 to 19.00.

Punt TMB Universitat customer service office (L1, L2)

Location

Ticket hall of the Universitat station (L1, L2). Access from Carrer de Pelai, before going through the ticket barriers.

Accessible station

Opening hours

  • Monday to Friday (except public holidays): from 08:00 to 20:00.
  • Saturday: from 09:00 to 17:30.
  • Sunday and public holidays: from 09:00 to 14:00.
  • 24 and 31 December: from 08.00 to 19.00.
  • Closed on 1 January, 25 December and 26 December.

Inquiries

Apart from dealing with the usual inquiries, the Punt TMB Universitat customer service office is the center for collecting any lost property.

Punt TMB La Sagrera customer service office (L1, L5, L9 Nord, L10 Nord)

Location

Ticket hall of the La Sagrera station (L1, L5, L9 Nord, L10 Nord). Access from Carrer d'Hondures, after going through the ticket barriers.

Accessible station

Opening hours

  • Monday to Friday (except public holidays): from 08:00 to 20:00.
  • 24 and 31 December: from 08.00 to 19.00.
Go back up

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive incident report alerts for this line

You have added the '{0}' line to your favourites

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
You do not have any alerts activated

You have added the '{0}' stop to your favourites

Rename the stop to make it easier to identify

Restore

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

Activate alert
You do not have any alerts activated

Sign up

Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your places and journeys

  • Win prizes and rewards with the Loyalty Program

Sign up with Google
Or
Enter your details
Or enter your details

Very weak password

Weak password
Basic password
Safe password
Very safe password
Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

Nearly done! Confirm your email address

Confirma la teva adreça electrònica

We sent an e-mail to so you can activate your account.

Did you not get it?
Send the email again

Terms of Service

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

Already have an account? Log in

You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

You have {0} an alert

Remember that you can manage your alerts from the My favourites
If you have activated the notifications service on your mobile please remember that to receive them in your device, you should update the TMB App to the latest version.

label.jotmbe.modal.confirm-a2.title

If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

You have removed {0} '{1}' from your favourites

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

You have removed your account

You have changed your profile

You have changed your login details

Remember that the next time you access JoTMBé you should use your new details

We have sent an email to reset your password to the email address {0}.

You have changed your password

You are registered as a new JoTMBé user

You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

You have deleted this address from your places

Remember that you can manage your sites and journeys from the section Places and journeys

You have deleted this journey from your journeys

Remember that you can manage your sites and journeys from the section Places and journeys

Reset Password

Forgotten your password?
Enter the email address associated with your account and we will send you a link to reset your password

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive incident report alerts for this line

Are you sure you want to delete your account?

Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your places?

Remember that this will slow down your searches for this place

Are you sure you want to remove this route from your journeys?

Remember that this will slow down your searches for this journey

Are you sure you want to delete this address from your places?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Save places to speed up your searches

Enter a personalised name such as 'home' or 'work'

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Save your places and routes to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Location

Error

Enter a personalised name such as 'home' or 'work'

Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

There's been an error

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.