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Punt TMB customer services
The metro offers three Punt TMB information and customer service centres, where you will be attended to personally. You can undertake the same transactions as are available online in our Customer services section, and others that require your physical presence. Of these, lost property can be collected only at Punt TMB Diagonal.
Punt TMB Diagonal (L3, L5)
Diagonal station lobby (L3, L5). Entrance: Carrer Rosselló - Rambla de Catalunya, before the ticket validators.
Monday to Friday from 8.00 am to 7.45 pm.
Saturdays: from 10:00 to 6.30 pm.
Public holidays: 9.00 am to 2.00 pm.
1 January, 25 and 26 December, closed.
Punt TMB Universitat (L1, L2)
Universitat station lobby (L1, L2). Entrance: Carrer Pelai, before the ticket validators.
Monday to Friday, from 8.00 am to 8.00 pm.
Punt TMB La Sagrera (L1, L5, L9 Nord, L10)
La Sagrera station lobby (L1, L5, L9 Nord, L10). Entrance: Carrer Hondures, through the ticket validators.
Monday to Friday from 8.00 am to 8.00 pm.
*21, 22 and 23 March, open from 8.00 am to 6.30 pm.