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Punt TMB customer services

We want to help you, so we provide information and customer service centres.

There are three Punts TMB for information and service in the metro network, where you can receive all the personal attention you need. You can make all arrangements we provide online in Customer service and others that require in-person service. These arrangements include collecting lost property, which can be done exclusively at the Punt TMB Diagonal.

The Punts TMB have a queue management system. This system hands out numbers until it is calculated that the service required exceeds the closing time of the center. This guarantees service to all customers who have a number. 

You can also receive customer phone and digital service through your phone and twitter.

 

Punt TMB Diagonal customer service office (L3, L5)

Location

Ticket hall of the Diagonal station (L3, L5). Access from Carrer de Rosselló - Rambla de Catalunya, before going through the ticket barriers.

Opening hours

  • Monday to Friday from 08:00 to 20:00.
  • Saturday: from 09:00 to 17:30.
  • Sunday and public holidays: from 09:00 to 14:00.
  • 24 December: from 08.00 to 19.00.
  • Closed on 1 January, 25 December and 26 December.

Inquiries

Apart from dealing with the usual inquiries, the Punt TMB Diagonal customer service office is the center for collecting any lost property.

Subsidized T-mes travel cards can be processed at this Punt TMB office between 09:00 and 17:00 on weekdays and Saturdays, and from 09:00 to 14:00 on Sundays and public holidays.

Punt TMB Universitat customer service office (L1, L2)

Location

Ticket hall of the Universitat station (L1, L2). Access from Carrer de Pelai, before going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays) from 08:00 to 20:00.
  • 24 December: from 08.00 to 19.00.

Inquiries

Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

Punt TMB La Sagrera customer service office (L1, L5, L9 Nord, L10 Nord)

Location

Ticket hall of the La Sagrera station (L1, L5, L9 Nord, L10 Nord). Access from Carrer d'Hondures, after going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays) from 08:00 to 20:00.
  • 24 December: from 08.00 to 19.00.

Inquiries

Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

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Terms and conditions of service and data protection:

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

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You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

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Terms of Service

Terms and conditions of service and data protection:

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

We process your personal data in order to offer services and benefits that improve your mobility experience with TMB. The reason we are authorized to process your data is that we have your consent and that we need them to execute our service provision contract. The data is kept for the duration of the contractual relationship and for a maximum of two years after the contract is terminated. In the main, we share your data with service providers within the EU and, where appropriate, with public administrations and authorities. You can exercise your right of access, rectification, objection, erasure and restriction of the personal data collected by TMB by sending an email to dades@tmb.cat

You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

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