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Punt TMB customer services

We want to help you, so we provide information and customer service centres.

There are three Punts TMB for information and service in the metro network, where you can receive all the personal attention you need. You can make all arrangements we provide online in Customer service and others that require in-person service. These arrangements include collecting lost property, which can be done exclusively at the Punt TMB Diagonal.

The Punts TMB have a queue management system. This system hands out numbers until it is calculated that the service required exceeds the closing time of the center. This guarantees service to all customers who have a number. 

You can also receive customer phone and digital service through your phone and twitter.

 

Punt TMB Diagonal customer service office (L3, L5)

Location

Ticket hall of the Diagonal station (L3, L5). Access from Carrer de Rosselló - Rambla de Catalunya, before going through the ticket barriers.

Opening hours

  • Monday to Friday from 08:00 to 19:45.
  • Saturday: from 10:00 to 18:30.
  • Sunday and public holidays: from 09:00 to 14:00.
  • Closed on 1 January, 25 December and 26 December.
  • Closed on 21 July

Inquiries

Apart from dealing with the usual inquiries, the Punt TMB Diagonal customer service office is the center for collecting any lost property.

From 1 July, Subsidized T-mes travel cards can be processed at this Punt TMB office between 09:00 and 17:00 on weekdays and Saturdays, and from 09:00 to 14:00 on Sundays and public holidays.

Punt TMB Universitat customer service office (L1, L2)

Location

Ticket hall of the Universitat station (L1, L2). Access from Carrer de Pelai, before going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays) from 08:00 to 20:00.
  • Closed on 22 June from 15:00 to 20:00.
  • Closed from 2-31 July.

Inquiries

From 1 July, Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

Punt TMB La Sagrera customer service office (L1, L5, L9 Nord, L10)

Location

Ticket hall of the La Sagrera station (L1, L5, L9 Nord, L10). Access from Carrer d'Hondures, after going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays) from 08:00 to 20:00.
  • Closed from 11-29 June.

Inquiries

From 1 July, Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

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