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Punt TMB customer services

We want to help you, so we provide information and customer service centres.

The metro offers three Punt TMB information and customer service centres, where you will be attended to personally. You can undertake the same transactions as are available online in our Customer services section, and others that require your physical presence. Of these, lost property can be collected only at Punt TMB Diagonal.

We will also answer your queries on our Helpline and our Twitter customer services profile.

Punt TMB Diagonal (L3, L5)

Diagonal station lobby (L3, L5). Entrance: Carrer Rosselló - Rambla de Catalunya, before the ticket validators.

Monday to Friday from 8.00 am to 7.45 pm.

Saturdays: from 10:00 to 6.30 pm.

Public holidays: 9.00 am to 2.00 pm.

1 January, 25 and 26 December, closed.

Punt TMB Universitat (L1, L2)

Universitat station lobby (L1, L2). Entrance: Carrer Pelai, before the ticket validators.

Monday to Friday from 8.00 am to 8.00 pm.

Punt TMB La Sagrera (L1, L5, L9 Nord, L10)

La Sagrera station lobby (L1, L5, L9 Nord, L10). Entrance: Carrer Hondures, through the ticket validators.

Monday to Friday from 8.00 am to 8.00 pm.

*13 April, open from 8.00 am to 3.00 pm.

*Closed from 16 to 27 April. Sorry for the inconvenience.

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