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Punt TMB customer services

We want to help you, so we provide information and customer service centres.

There are three Punts TMB for information and service in the metro network, where you can receive all the personal attention you need. You can make all arrangements we provide online in the virtual office and others that require in-person service. These arrangements include collecting lost property, which can be done exclusively at the Punt TMB Universitat.

The Punts TMB have a queue management system. This system hands out numbers until it is calculated that the service required exceeds the closing time of the center. This guarantees service to all customers who have a number.

You can also receive customer phone and digital service through your phone and the customer service twitter profile.

Punt TMB Diagonal customer service office (L3, L5)

Location

Ticket hall of the Diagonal station (L3, L5). Access from Carrer de Rosselló - Rambla de Catalunya, before going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays): from 08:00 to 20:00.
  • 24 and 31 December: from 08.00 to 19.00.
  • 18 December, closed from 2.00 am to 4.00 pm.

Inquiries

Subsidized T-mes travel cards can be processed at this Punt TMB office between 09:00 and 17:00 on weekdays.

Punt TMB Universitat customer service office (L1, L2)

Location

Ticket hall of the Universitat station (L1, L2). Access from Carrer de Pelai, before going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays): from 08:00 to 20:00.
  • Saturday: from 09:00 to 17:30.
  • Sunday and public holidays: from 09:00 to 14:00.
  • 24 and 31 December: from 08.00 to 19.00.
  • 18 December, closed from 2.00 am to 4.00 pm.
  • Closed on 1 January, 25 December and 26 December.

Inquiries

Apart from dealing with the usual inquiries, the Punt TMB Universitat customer service office is the center for collecting any lost property.

Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00 on weekdays and Saturdays, and from 09:00 to 14:00 on Sundays and public holidays.

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Punt TMB La Sagrera customer service office (L1, L5, L9 Nord, L10 Nord)

Location

Ticket hall of the La Sagrera station (L1, L5, L9 Nord, L10 Nord). Access from Carrer d'Hondures, after going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays): from 08:00 to 20:00.
  • 24 and 31 December: from 08.00 to 19.00.
  • 18 December, closed from 2.00 am to 4.00 pm.

Inquiries

Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

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  1. Data processing controller : Transports de Barcelona, SA, Ferrocarril Metropolità de Barcelona, SA, and Projectes i Serveis de Mobilitat, SA, Transports Metropolitans de Barcelona, SL (TMB).
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  5. Rights in respect of the data provided : you have the right to access, rectify and erase your personal data, as well as to exercise other rights. Remember that you can edit your data in the “My Profile” section.

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