Skip to content

From 29/6 to 30/8, the section of L1 between Clot and Fondo will be out of service

You are in:

Punt TMB customer services

We want to help you, so we provide information and customer service centres.

There are three Punts TMB for information and service in the metro network, where you can receive all the personal attention you need. You can make all arrangements we provide online in Customer service and others that require in-person service. These arrangements include collecting lost property, which can be done exclusively at the Punt TMB Diagonal.

The Punts TMB have a queue management system. This system hands out numbers until it is calculated that the service required exceeds the closing time of the center. This guarantees service to all customers who have a number. 

You can also receive customer phone and digital service through your phone and twitter.

 

Punt TMB Diagonal customer service office (L3, L5)

Location

Ticket hall of the Diagonal station (L3, L5). Access from Carrer de Rosselló - Rambla de Catalunya, before going through the ticket barriers.

Opening hours

  • Monday to Friday from 08:00 to 20:00.
  • Saturday: from 09:00 to 17:30.
  • Sunday and public holidays: from 09:00 to 14:00.
  • 24 December: from 08.00 to 19.00.
  • Closed on 1 January, 25 December and 26 December.

Inquiries

Apart from dealing with the usual inquiries, the Punt TMB Diagonal customer service office is the center for collecting any lost property.

Subsidized T-mes travel cards can be processed at this Punt TMB office between 09:00 and 17:00 on weekdays and Saturdays, and from 09:00 to 14:00 on Sundays and public holidays.

Punt TMB Universitat customer service office (L1, L2)

Location

Ticket hall of the Universitat station (L1, L2). Access from Carrer de Pelai, before going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays) from 08:00 to 20:00.
  • 24 December: from 08.00 to 19.00.

Inquiries

Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

Punt TMB La Sagrera customer service office (L1, L5, L9 Nord, L10 Nord)

Location

Ticket hall of the La Sagrera station (L1, L5, L9 Nord, L10 Nord). Access from Carrer d'Hondures, after going through the ticket barriers.

Opening hours

  • Monday to Friday (except public holidays) from 08:00 to 20:00.
  • 24 December: from 08.00 to 19.00.

Inquiries

Subsidized T-mes travel cards can be processed at this Punt TMB office on weekdays between 09:00 and 17:00.

Go back up

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive incident report alerts for this line

You have added the '{0}' line to your favourites

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
You do not have any alerts activated

You have added the '{0}' stop to your favourites

Rename the stop to make it easier to identify

Restore

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

Activate alert
You do not have any alerts activated

Sign up

Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your locations and journeys

  • Win prizes and rewards with the Loyalty Program

Sign up with Google
Or
Enter your details
Or enter your details

Very weak password

Weak password
Basic password
Safe password
Very safe password
Minimum requirements for your password: It must contain a minimum of 8 characters and comply with at least three of the following requirements: A capital letter - A lower case letter - A number - A symbol.

Terms and conditions of service and data protection

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

We process your personal data in order to offer services and benefits that improve your mobility experience with TMB. The reason we are authorized to process your data is that we have your consent and that we need them to execute our service provision contract. The data is kept for the duration of the contractual relationship and for a maximum of two years after the contract is terminated. In the main, we share your data with service providers within the EU and, where appropriate, with public administrations and authorities. You can exercise your right of access, rectification, objection, erasure and restriction of the personal data collected by TMB by sending an email to dades@tmb.cat

You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

Nearly done! Confirm your email address

Confirma la teva adreça electrònica

We sent an e-mail to so you can activate your account.

Did you not get it?
Send the email again

Terms of Service

Terms and conditions of service and data protection

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

We process your personal data in order to offer services and benefits that improve your mobility experience with TMB. The reason we are authorized to process your data is that we have your consent and that we need them to execute our service provision contract. The data is kept for the duration of the contractual relationship and for a maximum of two years after the contract is terminated. In the main, we share your data with service providers within the EU and, where appropriate, with public administrations and authorities. You can exercise your right of access, rectification, objection, erasure and restriction of the personal data collected by TMB by sending an email to dades@tmb.cat

You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

Already have an account? Log in

You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

You have {0} an alert

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-a.link=My Favourites section My favourites

You have removed {0} '{1}' from your favourites

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

You have removed your account

You have changed your profile

You have changed your login details

Remember that the next time you access JoTMBé you should use your new details

We have sent an email to reset your password to the email address {0}.

You have changed your password

You are registered as a new JoTMBé user

You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

You have deleted this address from your locations

Remember that you can manage your sites and journeys from the section Locations and routes

You have deleted this journey from your journeys

Remember that you can manage your sites and journeys from the section Locations and routes

Reset Password

Forgotten your password?
Enter the email address associated with your account and we will send you a link to reset your password

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive incident report alerts for this line

Are you sure you want to delete your account?

Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your locations?

Remember that this will slow down your searches for this location

Are you sure you want to remove this route from your routes?

Remember that this will slow down your searches for this route

Are you sure you want to delete this address from your locations?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

You have added the '{0}' station to your favourites

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
You do not have any alerts activated

You have added the '{0}' stop to your favourites

Change stop name to identify it more easily:

Restore

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
You do not have any alerts activated

Save locations to speed up your searches

Enter a personalised name such as 'home' or 'work'

Save locations to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Save your locations and routes to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Location

Error

Enter a personalised name such as 'home' or 'work'

Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

There's been an error

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.