-
Skip to content

You are in:

Punts TMB customer service offices

At Punt TMB offices, we want to ensure your maximum comfort and safety. Therefore, you must make an appointment.

If you need face-to-face service, you can go to one of the four Punt TMB offices in the metro network.

you can also use our virtual office, where you can carry out most transactions.
Imatge del bloc

Punt TMB Diagonal

Horari

Monday to Friday (except public holidays): from 08:00 to 20:00 h.

Ubicació

Ticket hall of the Diagonal (L3, L5). Access from Carrer de Rosselló - Rambla de Catalunya, before going through the ticket barriers.

Accessible station

Appointment for Punt TMB Diagonal
Imatge del bloc

Punt TMB La Sagrera

Horari

Monday to Friday (except public holidays): from 08:00 to 20:00 h.

Ubicació

Ticket hall of the La Sagrera station (L1, L5, L9 Nord, L10 Nord). Access from Carrer d'Hondures, after going through the ticket barriers.

Accessible station

Appointment for Punt TMB La Sagrera
Imatge del bloc

Punt TMB Sagrada Família

Horari

  • Monday to Friday (except public holidays): from 08:00 to 20:00 h.
  • Saturday: from 09:00 to 17:30 h.
  • Sunday and public holidays: from 09:00 to 14:00 h. 1 January and 25 December: closed.

Ubicació

Ticket hall of the Sagrada Família station (L2, L5). Access from Carrer de Provença - Carrer de la Marina, after going through the ticket barriers.

Accessible station

Appointment for Punt TMB Sagrada Família

Punt TMB Sagrada Família is a pioneer in accessibility:

  • it has no architectural barriers,
  • it has an induction loop for the deaf and video interpretation in Catalan sign language,
  • NaviLens technology and
  • tactile paving leading to the Punt TMB office.
Imatge del bloc

Punt TMB Universitat

Horari

Monday to Friday (except public holidays): from 08:00 to 20:00 h.

Ubicació

Ticket hall of the Universitat station (L1, L2). Access from Carrer de Pelai, before going through the ticket barriers.

Accessible station

Appointment for Punt TMB Universitat

Appointment for Punts TMB

Procedures for which you need an appointment

To reduce waiting time, you need to make an appointment to do any of the following:

  • T-mobilitat procedures – except registration to T-mobilitat. To register to T-mobilitat, you need to go to one of the four T-mobilitat Kiosks on the metro network. Payment only with a bank card. You will need to show your official ID.
  • Exchange tickets purchased in error.
  • Request an invoice for tickets or season tickets in the integrated fare system purchased at vending machines or in person at affiliated establishments. You can also request a complete invoice for the T-mobilitat tickets.
  • Buy T-escolar cards or large numbers of travel cards.
  • File allegations against the imposition of a penalty fare on the metro or TMB bus.
  • Request the activation of the single-parent or large family profile, which will allow you to buy season tickets via TMB Tickets and TMB App.
  • Collect JoTMBé rewards (only at Punt TMB Sagrada Família).
  • Collect lost property. The collection of lost objects is an exclusive procedure of the Punt TMB Sagrada Familia.

When you arrive at a Punt TMB by appointment, enter the reservation code in the machine and wait in the red queue.

Procedures for which you do not need an appointment

You do not need to make an appointment to make the following procedures:

  • Request an exchange for a travel card that does not work.
  • Check whether an object you have lost has been found in TMB facilities.
  • Buy subsidised travel cards..
  • Request the activation of a subsidised profile for the unemployed, which will allow you, from then on, to buy a subsidised T-usual via TMB Tickets and TMB App.
  • Pay penalty fares imposed on the metro or TMB bus.

If you go to a Punt TMB without an appointment, you should join the blue queue. We will attend you in order of arrival.

Go back up

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

You have added the '{0}' line to your favourites

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

Activate alert
You do not have any alerts activated

Are you sure you want to disable notifications for your favourites?

This action will temporarily mute all the notifications that you have configured, until you decide to activate them again.

You have added the '{0}' stop to your favourites

Rename the stop to make it easier to identify

Restore

You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

Activate alert
You do not have any alerts activated

Sign up

Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your places and journeys

  • Win prizes and rewards with the Loyalty Program

Sign up with Google
Or
Enter your details
Or enter your details

Very weak password

Weak password
Basic password
Safe password
Very safe password
Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

Nearly done! Confirm your email address

Confirma la teva adreça electrònica

We sent an e-mail to so you can activate your account.

Did you not get it?
Send the email again

Terms of Service

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

Already have an account? Log in

You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

You have {0} an alert

Remember that you can manage your alerts from the My favourites
If you have activated the notifications service on your mobile please remember that to receive them in your device, you should update the TMB App to the latest version.

label.jotmbe.modal.confirm-a2.title

If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

You have removed {0} '{1}' from your favourites

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

You have removed your account

You have changed your profile

You have changed your login details

Remember that the next time you access JoTMBé you should use your new details

We have sent an email to reset your password to the email address {0}.

You have changed your password

You are registered as a new JoTMBé user

You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

You have deleted this address from your places

Remember that you can manage your sites and journeys from the section Places and journeys

You have deleted this journey from your journeys

Remember that you can manage your sites and journeys from the section Places and journeys

Reset Password

Forgotten your password?
Enter the email address associated with your account and we will send you a link to reset your password

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

Are you sure you want to delete your account?

Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your places?

Remember that this will slow down your searches for this place

Are you sure you want to remove this route from your journeys?

Remember that this will slow down your searches for this journey

Are you sure you want to delete this address from your places?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

Are you sure you want to remove '{0}' from your favourites?

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Save places to speed up your searches

Enter a personalised name such as 'home' or 'work'

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Registre de tractament d’esdeveniments i d'alertes

Check the personal data protection policy Enllaç extern

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Save your places and routes to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Location

Error

Enter a personalised name such as 'home' or 'work'

Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

You have added the ’{0}’ stop to your favourites

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

There's been an error

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.