How to travel by bus
A series of bus stops indicated by a pole or a shelter marks the route taken by each bus.
Many stops also have a platform to provide easier access to the bus.
The number of the bus is shown on the front and on the sides of the bus.
A stop where two buses can stop at once to let passengers on and off.
A double stop consists of an area with one or two bus shelters, and two posts, one marking each stop. The posts are numbered 1 and 2. The first bus to arrive at the stop stops at post 1. If another arrives while the first is at the stop, it stops at post 2. Should a third bus arrive, it waits until it can pull up at post 2, or, if both stops are free, it moves to post 1.
If you are waiting at a stop and you see the bus you are waiting for approaching, make a signal with your hand to let the driver know that you would like to board.
If you are a wheelchair user or are travelling with a twin buggy, you should ask the driver to activate the ramp. If you use the ramp you will enter and leave the bus through the same door, the one that has a ramp (the middle door on a three-door bus, the rear door on a two-door bus, and the second one on other buses with more than one door).
If the bus has made its stop and is pulling away, the driver is under no obligation to open the doors again.
Remember that you must validate your travel card in the machine. Have your ticket in your hand ready to do this so that you are not blocking the way for other passengers. This will save time at the bus stop.
If you do not have a ticket you can buy one from the driver. Try to pay for single tickets with the exact change. The highest value note that the driver can give change for is €10.
On bi-articulated buses you can buy tickets from a machine using contactless cards.
Move up inside the bus towards the end, where you may be able to find a seat. Do not stand at the door as you will prevent other passengers from boarding.
Each bus has a number of seats reserved for the elderly, pregnant women and passengers with reduced mobility. These groups should always be given priority access to seating.
Passengers travelling in a wheelchair must use the safety belt provided. The chair should be positioned facing in the opposite direction to the direction of travel, leaning against the support provided for this purpose and with the brakes on.
If you are travelling with a baby in a buggy, carry the baby and fold the buggy. If you cannot fold it, place it in the space intended for wheelchairs, if it is not occupied, and put the brake on.
When the bus is approaching the stop where you want to get off, you should let the driver know by pressing the red button.
Remember you should leave the bus by the rear door.
If you have a pram or buggy with you, it's best if you get off first, that way it will be easier to get the pram off.
If there is an incident or you need help, tell the driver. On bi-articulated buses you can contact him via the intercom.
The driver will contact the Traffic Regulation Centre (CRT), which will record the basic details of the person affected (symptoms, approximate age) and connect the call with external health services, who will carry out a first assessment, based on which the most suitable medical team will be dispatched.
Find out more in the article in the Hora Punta online magazine: How we... assist indisposed passengers