What is a double stop
This is a stop where two buses may simultaneously let passengers on and off the bus. Double stops can shorten the time the buses are halted, and hence reduce the total time of the route.
A double stop consists of a central section, formed by one or two bus shelters, and two posts that indicate the two different stopping points. These posts indicate number 1 or 2 as applicable.
The first bus reaching the bus stop halts at stopping point 1, as long as this is possible. If another bus arrives when stopping point 1 is occupied, this bus halts and lets on passengers at stopping point 2. The bus that halts at stopping point 2 will not halt again at stopping point 1 and continues its route, except in the case of passengers with visual disability. If a passengers with visual disability wants to get on this bus, it will halt at stopping point 1, even thought it has already stopped at point 2.
What are and how do dual destination routes work
Dual destination lines finsh at two different destinations. This means that the place they start is the same, but some buses follow the complete route (longer), while others take shorter trajectory and the route finishes a few stops earlier. This way of working allows the line to gain commercial speed.
On the front of the bus, an illuminated sign identifies the line number and the destination. Before getting on, check the information on the front of the bus to make sure that it is going as far as your stop. This dual-destination operation is planned for working days. At the weekends and on bank holidays, there is only one destination, that which corresponds to the longest route.
Currently, the bus routes with a dual destination are H6 and V13.
The TMB App includes a feature that facilitates bus access for people with visual disabilities.
How to board and alight from the bus
When you’re at the stop and the bus is coming
Once you're at a bus stop, use your hand to signal to the approaching bus and make sure the driver sees you: the indicators on the bus will flash.
Drivers can only open the doors at bus stops, because of safety regulations.
If a bus has already pulled away from the stop, do not run up to it or knock on the door. Wait at the stop for the next bus.
Request that the bus stops giving the driver enough time to brake and stop gently.
Keep a safe distance with the road at the stop and don't wait for the bus right on the edge of the curb. The wing mirror could hit you. To avoid doing this, the vehicle will have to pull in past the stop, making it harder for other people to access.
How to board the bus
On single-door or two-door buses you will need to board via the first door. On buses with 3 or more doors, you can board via the front two doors. If you want to board via the second door and it has not opened, press the green button. Remember to validate your transport ticket! If you don’t have one, you need to board via the front door where you will find the on-board ticket vending machine where you can purchase a single ticket using your bank card.
If you are boarding the bus with a wheelchair, positioning chair, walker, rollator, certified mobility scooter or twin pram, you will need to press the ramp request button located by the second door.
TMB App includes a functionality that makes it easier for visually impaired people that helps to access the bus.
How to alight from the bus
As the bus approaches the stop you want to get off at, you should request the stop in advance by pressing the red button. Make sure the ‘Stop Requested’ notice lights up. Request your stop giving the bus driver enough time to brake and stop gently.
If you are travelling with a wheelchaira, a position chair a walker, a rollator, a certified scooter or twin pram, press the ramp request button before you alight. Make sure the “Ramp Requested” notice lights up and get off via the same door you got on at.
If you have a pram, you are advised to get off the bus before the pram. That way it is easier to get it off the bus.
Remember to get off the bus via the back doors.
How to pay for your bus journey
Remember that it is compulsory to validate the transport card at the machine. In order to allow access to other passengers and to save time at the stops, you should have your pass ready.
If you do not have a ticket, you can validate on board with your bank card.
You can load and recharge your T-mobilitat support with the ticket that suits you the best through TMB App.
How to behave on the bus
Move up inside the bus towards the rear, where you may be able to find a seat. Do not stand at the door, as you will prevent other passengers from boarding.
Each bus has several seats reserved for the elderly, pregnant women and passengers with disabilities and reduced mobility. These groups should always be given absolute priority access to seating.
Passengers travelling in a wheelchair, position chair, walker or certified scooter must stay on reserved space and use the safety belt if it is provided. They must be positioned facing in the opposite direction to the direction of travel, leaning against the support provided for this purpose and with the brakes on.
If you’re traveling with a walker or rollator, you must sit in a designated seat and fold your mobility aid.
If you are travelling with a baby in a buggy, carry the baby and fold the buggy. If you cannot fold it, place it in the space intended for wheelchairs, if it is not occupied, and put the brake on.
How to ask for assistance
If there is an incident or you need help, tell the driver.
The driver will contact the Bus Control Center (CCB), which will record the basic details of the person affected (symptoms, approximate age) and connect the call with external health services, who will carry out a first assessment, based on which the most suitable medical team will be dispatched.
