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How to travel by bus
On occasion of the Covid-19 health emergency, we have taken measures in coordination with the authorities to maximise the safety of users while travelling. This has led to a set of new protection rules that users have to follow when using public transport, together with those that already existed and which you can consult here below.
See the page How to travel on public transport during the health crisis.
Where to find a bus
A series of bus stops indicated by a pole or a shelter marks the route taken by each bus.
Many stops also have a platform to provide easier access to the bus.
The number of the bus is shown on the front and on the sides of the bus.
What is a double stop?
This is a stop where two buses may simultaneously let passengers on and off the bus. Double stops can shorten the time the buses are halted, and hence reduce the total time of the route.
A double stop consists of a central section, formed by one or two bus shelters, and two posts that indicate the two different stopping points. These posts indicate number 1 or 2 as applicable.
The first bus reaching the bus stop halts at stopping point 1, as long as this is possible. If another bus arrives when stopping point 1 is occupied, this bus halts and lets on passengers at stopping point 2. The bus that halts at stopping point 2 will not halt again at stopping point 1 and continues its route, except in the case of blind passengers. If a blind passengers wants to get on this bus, it will halt at stopping point 1, even thought it has already stopped at point 2.
How to board the bus
If you are waiting at a stop and you see the bus you are waiting for approaching, make a signal with your hand to let the driver know that you would like to board.
Buses must be entered through the door at the front. On buses with four doors (bi-articulated buses and four-door articulated buses) you can enter through the two doors at the front. To get off the bus, use the three rear doors. As on any bus, you should request the stop in advance and, once the bus has stopped, press the button to open the door. Doors close five seconds after the last passenger has alighted; warning of closure is given with an acoustic signal and light.
If you are a wheelchair user or are travelling with a twin buggy, you should ask the driver to activate the ramp. If you use the ramp you will enter and leave the bus through the same door, the one that has a ramp (the front door on a bi-articulated bus and the second one on other buses with more than one door).
If the bus has made its stop and is pulling away, the driver is under no obligation to open the doors again.
How to pay for your bus journey
Remember that you must validate your travel card in the machine. Have your ticket in your hand ready to do this so that you are not blocking the way for other passengers. This will save time at the bus stop.
If you do not have a ticket you can buy one from the driver. Try to pay for single tickets with the exact amount. The highest value note that the driver can give change for is €10.
On bi-articulated buses the driver is in a separate cabin and does not sell tickets. You can buy single tickets from a machine using contactless cards.
Ticket vending machines enable blind users to purchase single tickets using contactless technology. You can also buy single tickets (valid for bus and metro) from ticket machines in metro stations and at bus stops.
How to behave on the bus
Move up inside the bus towards the rear, where you may be able to find a seat. Do not stand at the door, as you will prevent other passengers from boarding.
Each bus has a number of seats reserved for the elderly, pregnant women and passengers with reduced mobility. These groups should always be given priority access to seating.
Passengers travelling in a wheelchair must use the safety belt provided. The chair should be positioned facing in the opposite direction to the direction of travel, leaning against the support provided for this purpose and with the brakes on.
If you are travelling with a baby in a buggy, carry the baby and fold the buggy. If you cannot fold it, place it in the space intended for wheelchairs, if it is not occupied, and put the brake on.
How to leave the bus
When the bus is approaching the stop where you want to get off, you should let the driver know by pressing the red button.
Remember you should leave the bus by the rear door.
If you have a pram or buggy with you, it's best if you get off first, that way it will be easier to get the pram off.
How to ask for assistance
If there is an incident or you need help, tell the driver. On bi-articulated buses you can contact him via the intercom.
The driver will contact the Traffic Regulation Centre (CRT), which will record the basic details of the person affected (symptoms, approximate age) and connect the call with external health services, who will carry out a first assessment, based on which the most suitable medical team will be dispatched.
