Complaints, claims and suggestions
We listen to your comments and study what can be done to improve our service.
You can use this form to submit any complaint, claim or suggestion about the service we provide. In order to manage your communication efficiently we need specific information.
A signed authorisation is required in order to submit complaints, claims or suggestions on behalf of a third party, as well as a copy of the ID document of both the representative and the person being represented.
Learn about our commitments regarding the handling and response times of complaints, claims, and suggestions. See current list of services and compliance.