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Complaints, claims and suggestions
You can make complaints, claims and suggestions regarding the services we provide using this form.
To manage them efficiently, we require specific details. We therefore recommend you fill in a form for each comment you wish to make, particularly if they concern different services or different days.
You can also do this by calling freephone 900 70 11 49, from Monday to Friday from 8.00 am to 9.00 pm
Likewise, you are reminded that the details you provide will be included in the Complaints, claims and suggestions file of Transports de Barcelona, SA, Ferrocarril Metropolità de Barcelona, SA and Projectes i Serveis de Mobilitat, SA, in order to deal with your complaint, claim or suggestion.
To exercise your right to access, rectify, delete and oppose the use of these details in the aforementioned file, please write to TMB via email at firstname.lastname@example.org or by letter post to carrer 60, núm. 21-23, sector A, del polígon industrial de la Zona Franca, 08040 Barcelona, quoting the reference "Exercici drets LOPD" (Exercise of rights under the LOPD).
This form is not intended for the lodging of statements. Consult the webpage on Infringements and statements to find out how and when you can lodge a statement.