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Application for single-parent or large family profile

With the single-parent or large family profile active, you can buy your specific discount travel cards online at TMB App and TMB Tickets website. It is easy and convenient.

General conditions

To process your application:

  • You must be of legal age.
  • You must attach all the documentation: ID Card, NIE or passport and single parent /large family card.
  • All the documentation must be in force.
  • All documents and/or images must be fully legible.

How do I request activation of a single-parent or large family profile?

First of all, login to JoTMBé. If you do not have a user profile and you are of legal age, register now at JoTMBé.

With the JoTMBé session started, the profile application form for single-parent or large family will be displayed. Just fill it it and attach the following documents:

  • Photograph of valid single-parent or large family card. The family card or that of each member of the family unit who are to use personalised tickets must be attached. Valid cards are single-parent or large family cards issued by the Government of Catalonia or by any other autonomous community.
  • ID card (DNI), foreigner ID card (NIE) or passport photos that prove your identity and that of every minor user in your charge.

The format accepted for the attached documents are PDF, PNG, JPG, JPEG, DOC and DOCX. Before you attach the documents, please make sure that the text on the images you are attaching can be easily read.

You can attach a maximum of 10 files with a total maximum size of 40MB. Each file must have a specific name, different from the names of the other files you attach.

Resolution of the application

Within two working days, you will receive an email indicating whether your single-parent or large family profile has been activated or, if it has not been activated, the reason why.

As soon as the single-parent or large family profile has been activated, you will see it in "My profile" at JoTMBé under "Active bonuses". From that moment on, you will be able to buy the discounted travel cards for single-parent or large families, online on the web or from the TMB App.

Remember

The registration application may be rejected if requirements are not met.

Once the request has been processed, the documents received are deleted from our database.

We may ask you, at any time, to submit the documentation in person at a Punt TMB. If you do not, we may withdraw your right to purchase online the discounted tickets specific to your profile.

Registra’t a JoTMBé o accedeix-hi per poder utilitzar aquesta funcionalitat.

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Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your places and journeys

  • Win prizes and rewards with the Loyalty Program

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Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

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