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TMB virtual assistant

TMB’s virtual support system powered by artificial intelligence.

The TMB Virtual Assistant provides answers based on the information currently available on this website, using a decision tree created from the most common queries. The response guides are continuously expanded based on the questions received.

You can also use it to ask questions about T-mobilitat and to check the arrival time of the next bus (iBus) or metro (iMetro) at a specific stop or station. Simply type “iBus” or “iMetro” and, when the assistant asks you, enter the stop code or the name of the metro station in Catalan.

If you prefer, you can request assistance from our staff. Just ask the assistant to connect you with an agent; we will reply by email from Monday to Friday (working days) between 7:00 and 20:00.

Access it through the TMB Virtual Assistant icon located at the bottom right of the website

You can interact with it in natural language in Catalan or Spanish, or by selecting available button options until you reach the information you need.

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Remember that you will no longer receive disruption report alerts for this line

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You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:

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You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::

Activate alert
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Sign up now and enjoy all the advantages of JoTMBé

  • A personalised web experience

  • Set up alerts for your favourite lines, stops and stations

  • Speed up your searches via your places and journeys

  • Win prizes and rewards with the Loyalty Program

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Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Terms of Service

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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You have still not chosen a password. We have sent an email to emaildeusuari@gmail.com whereby you can set one.

You have {0} an alert

Remember that you can manage your alerts from the My favourites

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If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

You have removed {0} '{1}' from your favourites

Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

You have removed your account

You have changed your profile

You have changed your login details

Remember that the next time you access JoTMBé you should use your new details

We have sent an email to reset your password to the email address {0}.

You have changed your password

You are registered as a new JoTMBé user

You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

You have deleted this address from your places

Remember that you can manage your sites and journeys from the section Places and journeys

You have deleted this journey from your journeys

Remember that you can manage your sites and journeys from the section Places and journeys

Reset Password

Forgotten your password?
Enter the email address associated with your account and we will send you a link to reset your password

Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

Are you sure you want to delete your account?

Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

Are you sure you want to remove this address from your places?

Remember that this will slow down your searches for this place

Are you sure you want to remove this route from your journeys?

Remember that this will slow down your searches for this journey

Are you sure you want to delete this address from your places?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

Are you sure you want to remove '{0}' from your favourites?

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Enter a personalised name such as ’home’ or ’work’

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as ’home’ or ’work’

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as ’home’ or ’work’

Personal data protection policy

List of personal data processing activities

Save routes to speed up your searches

Enter a personalised name such as ’home’ or ’work’

Personal data protection policy

List of personal data processing activities

Save your places and routes to speed up your searches

Location

Error

Enter a personalised name such as ’home’ or ’work’

Location

Error

Enter a personalised name such as ’home’ or ’work’

Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as ’home’ or ’work’

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Personal data protection policy

List of personal data processing activities

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

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Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

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