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Appointment request

Find out what procedures you can carry out online and for which ones you need an appointment if you require face-to-face attention.
Area Procedure Online In person
T-mobilitat and transport tickets Sign up to T-mobilitat Access the TMB Tickets website to sign up for T-mobilitat Book an appointment in advance
Purchase T-mobilitat supports Access the TMB Tickets website to sign up and purchase a T-mobilitat support Book an appointment
Sign up for single-parents or large families Access the single-parent or large family application form No prior appointment required
Sign up for unemployed profile Procedure not available online No prior appointment required
Exchange travel cards Procedure not available online No prior appointment required
Purchase T-escolar cards or a large amount of tickets Procedure not available online Book an appointment
Request invoices Access information on how to request invoices for ticket purchases made at TMB Book an appointment in advance
Lost and found Check to see if a lost item has been found Go to the form to find out if a lost item has been found No prior appointment required
Collect lost property Procedure not available online No prior appointment required

Only at the Sagrada Família Punt TMB
Service Submit complaints or suggestions Go to the form to submit complaints, claims or suggestions Book an appointment in advance
Request a metro incident report Access online information on metro incidents, and the form for requesting information about an incident if it is not included on the list No prior appointment required
Report damage Access the form to inform of any damage or malfunctions you have identified No prior appointment required
Fines Pay a fine Access the web page for online payment of fines No prior appointment required
Submit a statement Access the form for submitting statements online Book an appointment in advance
Others Ask about any aspect of the service Access the general query form No prior appointment required
Legend
Pictogram shown in the table to access this online procedure Go to the online procedure Pictogram shown in the table to indicate that this procedure is not available online Procedure not available online Pictogram shown in the table to access prior appointment Book an appointment in advance Pictogram shown in the table to indicate that this is an in-person procedure, and that an appointment is not necessary No prior appointment required
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Minimum requirements for your password:
- It must contain a minimum of 8 characters
- It must not match the user name
- It must not be vulnerable

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Terms of Service

Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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You have {0} an alert

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If you have activated the notifications service on your mobile please remember that to receive them in your device, you should update the TMB App to the latest version.

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If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites

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Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites

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You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.

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Are you sure you want to remove '{0}' from your favourites?

Remember that you will no longer receive disruption report alerts for this line

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Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.

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Remember that this will slow down your searches for this place

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Remember that this will slow down your searches for this journey

Are you sure you want to delete this address from your places?

Remember that you will lose the chance to carry out quicker searches regarding this place

Are you sure you want to delete this journey from your journey?

Remember that you will lose the chance to carry out quicker searches regarding this journey

Are you sure you want to remove '{0}' from your favourites?

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

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Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

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Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.

Activate alert
You do not have any alerts activated

Personal data protection policy

List of personal data processing activities

Save places to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save routes to speed up your searches

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

Save your places and routes to speed up your searches

Location

Error

Enter a personalised name such as 'home' or 'work'

Location

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Route

From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

Enter a personalised name such as 'home' or 'work'

Personal data protection policy

List of personal data processing activities

You have added the ’{0}’ stop to your favourites

Personal data protection policy

List of personal data processing activities

Could not change the settings in notifications.

Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.

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Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.