This section explains everything you need to know about the new T-mobilitat system. It will also help you to register and guide you on how to manage the system digitally. During the testing stage, some features will not be available and the validity of travel tickets will be restricted. We're working on it!
Sales and customer services
Where can I buy T-mobilitat supports and tickets?
These are the available sales channels are where you can purchase transport supports and tickets for your journeys.
- If you want to buy a T-mobilitat card loaded with a transport ticket, please contact a Punt MB customer service. Remember that you need to be registered in the system. You can do this at the time of your visit. You will need to request an appointment in advance.
- If you simply want to upload transport tickets to your support (rechargeable card), you can do so via the vending machines on the metro network.
We answer your questions and explain about how to manage your T-mobilitat
We inform you of the customer service and information channels that you can contact in the event of operational problems or the loss of your T-mobilitat, or to clear up any questions you may have.
Customer service by phone
We also deal with general enquiries and certain procedures by phone. Call +34 900 70 11 49 from Monday to Sunday, 8 a.m. to 9 p.m.