The appointment details are:
The appointment details are:
Request for T-mobilitat
At the appointment, we will register you for the T-mobilitat and, if you wish, we will show you how to carry out all the T-mobilitat procedures from the TMB App. You can also purchase the T-mobilitat support you prefer. Payment must be made exclusively with a bank card and you have to provide an official identity document (DNI, NIE with TIE or passport).
Authorization for T-mobilitat procedures on behalf of third parties
How to ask for an appointment
Enter the email address and choose the center, date, time and procedure you want to do. If the calendar does not show any activated date for this center, we suggest that you request an appointment for another center.
Once you have booked the date and time, you will receive an email with the reservation code, which you will need to enter when you arrive at the center.
The appointment is only for the service you have chosen, and only one person per appointment can be attended.
How to cancel an appointment
If you cannot attend an appointment, please cancel it. You can do this by entering the email address and booking code at Appointment cancellation. You can also cancel the appointment from the confirmation email.
Check the virtual office, there are many online procedures available, so you can do them whenever and wherever you like.
If you need face to face assistance, you have to request an appointment:
- T-mobilitat – registration for T-mobilitat is free; only bank card is accepted to pay for the T-mobilitat support. You will need to bring your official ID (DNI, NIE with TIE or passport) with you to register for T-mobilitat. Check everything you need to know so that face-to-face care is more efficient at Request for T-mobilitat.
- To exchange travel cards purchased by mistake: if you have bought a ticket or a travel card at the metro sales ticket machines and you realize that it is not the one you needed, we will exchange it for another one of equivalent amount as long as you have not used it.
- To request an invoice: to request an invoice for tickets or passes purchased at vending machines, or from member establishments. Remember that they must be tickets from the integrated fare system TMB's own tickets (we do not offer this service for tickets or travel cards from other operators).
- To purchase large amounts: to pick up an order to buy more than 10 tickets or travel cards or to buy T-escolar travel cards with no minimum amount. You will have to pay for the travel cards on the spot, in cash or by card.
- To collect lost property: to pick up, at Punt TMB Sagrada Família, an object you know has been found. You can check if the object you lost has been found by using the ;lost property form or by calling 900 701 149.
- To submit a statement: to submit allegations in the event that you do not have the intervention bulletin or a reminder letter. You will need to provide specific details of date, time, place, name and surnames and identification document.
- To register to purchase subsidised tickets online: to activate single-parent or large family profile. That profile will allow you to purchase the subsidised travel cards online on the web and from the TMB App.
- To collect rewards: at Punt TMB Sagrada Família.