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Appointment request

See what you have to do to make an appointment and how to do it.

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* Fields marked with an asterisk are required

1- Email address

Indicate the mailing address where you would like to receive your appointment confirmation and the corresponding code.

2- In which centre? *

Select the Punt TMB location where you would like us to assist you.

3- When?

Select the day and time most convenient for you.

Check the personal data protection policy

Check the list of personal data processing activities

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Do you want to cancel your scheduled appointment?

* Fields marked with an asterisk are required

Personal details

How to ask for an appointment

Fill in your email address and choose the Punt TMB, the service, the date and time when you want to go. You will receive an email with a code of the appointment. This should be entered when you get to the Punt TMB, to inform that you can be attended.

The appointment is only for the service you have chosen, and only one person per appointment can be attended.

If you have already requested an appointment which is valid, you cannot request another one for the same person. To change the date or time of the appointment, you must first cancel it and then request a new appointment.

How to cancel an appointment

If you cannot attend an appointment, please cancel it. You can do this by entering the email address and booking code at Appointment cancellation. You can also cancel the appointment from the confirmation email.

For what procedures do you have to ask for an appointment?

Check the virtual office, there are many online procedures available, so you can do them whenever and wherever you like.

If you need face to face assistance, you have to request an appointment:

  • To exchange travel cards purchased by mistake: if you have bought a ticket or a travel card at the metro sales ticket machines and you realize that it is not the one you needed, we will exchange it for another one of equivalent amount as long as you have not used it.
  • To request an invoice: to request an invoice for tickets or passes purchased at vending machines, or from member establishments. Remember that they must be tickets from the integrated fare system TMB's own tickets (we do not offer this service for tickets or travel cards from other operators).
  • To purchase large amounts: to pick up an order to buy more than 10 tickets or travel cards or to buy T-escolar travel cards with no minimum amount. You will have to pay for the travel cards on the spot, in cash or by card.
  • To collect lost property: to pick up, at Punt TMB Sagrada Família, an object you know has been found. You can check if the object you lost has been found by using the ;lost property form or by calling 900 701 149.
  • To pay offences: to pay the minimum fee in the event that you do not have the intervention bulletin or a reminder letter. You will need to provide specific details of date, time, place, first name and surnames to identify the file.
  • To submit a statement: to submit allegations in the event that you do not have the intervention bulletin or a reminder letter. You will need to provide specific details of date, time, place, name and surnames and identification document.
  • To register to purchase subsidised tickets online: to activate single-parent or large family profile. That profile will allow you to purchase the subsidised travel cards online on the web and from the TMB App.
  • To collect rewards: at Punt TMB Universitat.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
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  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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