When traveling with your dog on the metro, remember to always keep it on a non-extendable leash, no more than 50 cm away from you, and wearing a muzzle.

It is also important that, for their safety, you do not take them on the escalators, as they may be prone to an accident. Always use the stairs.

We provide you with all the details.

• Dogs can access the metro from 5:00 to 7:00 AM, from 9:00 AM to 5:00 PM, and after 7:30 PM on weekdays between September 11 and June 24.
• On weekends, public holidays, and all days during the summer period (from June 24 to September 11), they can access without any time restrictions.
• During times of heavy crowding and when the safety of users and the animals themselves requires it, TMB may limit the admission of dogs.

• Only one dog is allowed per person.
• Minors under 18 years old are not allowed to carry dogs considered potentially dangerous according to current regulations. The individuals carrying them must have the license and the certification proving the dog's registration in the municipal register.
• From the metro entrance to the street exit, the rules regarding the muzzle, distance, and leash must be followed.
• Dogs are only allowed to use elevators and fixed stairs.
• Dogs are not allowed to occupy seats.

• The person responsible for the animal’s behavior is the one who is carrying it. Therefore, you must ensure that no situation of danger or inconvenience occurs to other users. You should also avoid blocking passages or doors, both in the vestibules, corridors, and on the trains.
• The person carrying the dog is responsible for any damages or harm the dog may cause to both users and the company. The dog's owner is subsidiarily responsible.
• If the conditions established for the access of dogs to the metro are not respected, the person carrying the dog may commit, depending on the circumstances, a serious or minor offense, in accordance with articles 64.s) or 65.p) of Law 4/2006, of March 31, Railway Law.

When you're at the stop and your bus is approaching, raise your hand early enough to let the driver know you want to get on.

The driver will put on the right turn signal to indicate that he will stop and open the first door, or the first and second doors, so that you and the other passengers can get on.

When the bus approaches your stop, press the Stop button in advance to notify the driver you want to get off.

An audible alert will sound, and the message Requested Stop will light up inside the vehicle. This lets the driver know there are passengers getting off at the next stop and they will stop accordingly.

You will find more information in How to travel by bus.

At the new physical shop at Sagrada Família metro station (L2 and L5), TMB has put on sale a selection of official products with the aim of bringing TMB’s values and its mobility services—metro, bus, cable car, and tourist bus—closer to users.

This establishment joins the Hola Barcelona Store at Catalunya station, where products related to TMB’s tourist transport services are sold.

TMB is launching official branded products to bring its corporate values closer to citizens and convey the pride of a public transport system that is a benchmark in Europe. The goal is to go beyond the travel experience and turn public transport into an urban icon.

With the opening of the TMB Shop, Barcelona joins other European cities with renowned brands from their public transport operators, such as London and Madrid.

At the shop, you’ll find T-shirts, tote bags, notebooks, and other items inspired by the bus and metro networks. These products feature symbols of mobility in Barcelona, such as the metro “M,” the bus “B,” the suburban network map, metro lines, the Montjuïc Cable Car, and the Barcelona Bus Turístic.

In this first phase, the shop offers a small selection of products to test users’ tastes and preferences. Based on this, the incorporation of new product types into the shop's portfolio and the opening of new locations will be considered.

The help gesture, used internationally to discreetly identify women who are suffering from gender-based violence or are at risk, can be crucial in triggering a quick and safe response, including in mobility spaces such as public transport.

• When travelling by metro, you have SOS buttons available throughout all facilities. You can also go to TMB Points and contact our staff directly, who are ready to assist you.
• On your bus journeys, if you encounter a situation of gender-based violence, immediately inform our staff, who will activate the assistance protocol.

Remember that you can always call the emergency number 112 or the 24-hour helplines against gender-based violence: 900 900 120 and 016.

Our transport services are equipped with CCTV cameras across the metro network – with nearly 10,000 cameras – and throughout the entire bus fleet. This measure allows real-time monitoring when a user presses the SOS button on a vehicle or at a station, as well as collaboration with security forces and surveillance services.

For safety purposes, we have improved lighting in metro facilities. We also train our staff to assist you whenever needed. We act under the motto #xarxavioleta and apply a zero-tolerance policy towards gender-based violence.

Don’t hesitate – ask for help! Raise your voice against gender-based violence!

Your safety is a priority and, together, we can make public transport a space free from violence.

At TMB, we work to prevent and respond to any situation of gender-based violence. As a responsible company, we stand by victims and take a firm stance against any aggressor. At the same time, we call on citizens to act, because everyone is needed in the fight against gender-based violence, and safety is a shared responsibility.

TMB’s Decalogue for the Prevention of Gender-Based Violence:

1. TMB declares its strong commitment to real and effective equality between men and women.
2. TMB undertakes to promote respectful and calm behaviour across public transport networks, fostering peaceful coexistence among users.
3. TMB commits to adopting appropriate measures to prevent any form of discrimination based on sex against users of its transport networks.
4. TMB expresses its absolute rejection of any behaviour contrary to the freedom, dignity, and physical and psychological integrity of users, as well as of any other person linked to public transport networks.
5. TMB confirms its intention to continue developing awareness and sensitisation actions to combat any offensive manifestation based on a person’s sex during their travel experience.
6. TMB strongly disapproves of gestures, looks, and insinuations of a lascivious or intimidating nature among metro or bus users, regardless of their physical appearance or clothing.
7. TMB advocates active listening to all women who feel sexually harassed or harassed because of their sex, as well as those who suspect such unwanted behaviour.
8. TMB reaffirms its commitment to continue strengthening preventive and intervention measures against gender-based violence to protect women using metro and bus networks.
9. TMB explicitly states its intention to work jointly with competent authorities and agencies to develop a protocol for action against gender-based violence, ensuring that public transport networks are safe, respectful, and comfortable mobility environments for everyone.
10. TMB assumes responsibility for disseminating the content and purpose of this document through all possible channels.

In the TMB metro network, entrapment accidents on escalators are one of the most common hazards, especially when proper precautions are not taken.

The metro escalators help us move faster, improve accessibility, and make it easier to get around during peak hours. However, incorrect use can lead to dangerous situations that put all users’ safety at risk.

Entrapment incidents on metro escalators often happen accidentally when the yellow step area is invaded. Items such as users’ own footwear or clothing can get caught, but there are also other types of accidents that can be very serious and result from improper use of the facilities. Actions such as using the escalators with dogs not being carried are strictly prohibited. Entering with large objects such as suitcases, baby strollers, or shopping carts that invade the marked yellow area can obstruct the escalator mechanism and increase the risk not only of entrapment but also of falls.

It’s important to follow the basic rules and, before stepping onto the escalator, make sure you're not carrying anything that could get caught in the sides or corners of the steps—such as large bags, belts, bulky clothing, long dresses or robes, scarves, and similar items. And if you’re with your dog, remember: use the stone stairs—not just for your safety, but for your pet’s safety too.

Entrapment incidents on metro escalators often happen accidentally when the yellow step area is invaded. Items such as users’ own footwear or clothing can get caught, but there are also other types of accidents that can be very serious and result from improper use of the facilities. Actions such as using the escalators with dogs not being carried are strictly prohibited. Entering with large objects such as suitcases, baby strollers, or shopping carts that invade the marked yellow area can obstruct the escalator mechanism and increase the risk not only of entrapment but also of falls.

It’s important to follow the basic rules and, before stepping onto the escalator, make sure you're not carrying anything that could get caught in the sides or corners of the steps—such as large bags, belts, bulky clothing, long dresses or robes, scarves, and similar items. And if you’re with your dog, remember: use the stone stairs—not just for your safety, but for your pet’s safety too.

Never go down onto the tracks. Under no circumstances should you do so.

• If you need to reach the opposite platform, use the stairs or lifts.
• If you have dropped an item onto the tracks, use the SOS intercom on the platform and we will help you retrieve it as soon as possible.
• Please act responsibly and respect the facilities.

The tracks are not a shortcut. Going onto the tracks can be fatal.

Once the door-closing warning is activated, you must not enter or exit the train.

• If you arrive at the platform and the train’s door-closing warning (audible and visual) has been activated, you must respect it and wait for the next train.

Once the audible and visual warning has started, boarding is no longer permitted.

• If you are already on board and realise too late that this is your stop, wait until the next station. Once there, you can get off and travel back to your intended destination.

Once the audible and visual warning has started, alighting is no longer permitted.

• Never attempt to force the train doors open. You could become trapped and suffer a very serious accident.

Whether you are on the platform or on board the train, use the SOS intercom. The metro network is equipped with 2,300 intercoms located throughout station platforms and concourses.

• If you start feeling unwell, leave the train if possible and request assistance using the SOS intercom on the platform, or ask someone nearby to do so on your behalf.
• If symptoms appear before boarding the train, remain on the platform and press the SOS button on the intercom.
• If you suspect that someone is experiencing cardiac arrest, locate the defibrillator on the platform and follow the instructions provided. The entire metro network is equipped with defibrillators and is cardioprotected.

Find more information in How to travel by metro.

At TMB, we are celebrating! Our user community continues to grow, and the people connected through our social media profiles and JoTMBé are now more than one and a half million.

Many of you follow us on Instagram, Facebook, X, LinkedIn, Spotify, YouTube, and WeChat to stay up to date with all the news, services, and initiatives we launch. And, since January 31, 2025, also on TikTok.

In addition, through JoTMBé, thousands of you enjoy updated service information, exclusive benefits, and can buy and recharge transport tickets with total ease. Subscribers to the Hola Barcelona blog can also take advantage of the best suggestions and tips so you don't miss anything about the city.

We want to thank you for your trust and support. Your participation is key to continue improving day by day and providing you with the best service possible.

Join the TMB community and experience public transport like never before!

Follow us on our social media, sign up for JoTMBé and subscribe to the Hola Barcelona blog newsletter to discover everything we have prepared for you. You will stay up to date with the latest news, participate in contests, receive tips for your journeys, access exclusive promotions, and many more benefits of being part of it.