Faced with gender-based violence, seek help!

The help gesture, used internationally to discreetly identify women who are suffering from gender-based violence or are at risk, can be crucial in triggering a quick and safe response, including in mobility spaces such as public transport.

• When travelling by metro, you have SOS buttons available throughout all facilities. You can also go to TMB Points and contact our staff directly, who are ready to assist you.
• On your bus journeys, if you encounter a situation of gender-based violence, immediately inform our staff, who will activate the assistance protocol.

Remember that you can always call the emergency number 112 or the 24-hour helplines against gender-based violence: 900 900 120 and 016.

Our transport services are equipped with CCTV cameras across the metro network – with nearly 10,000 cameras – and throughout the entire bus fleet. This measure allows real-time monitoring when a user presses the SOS button on a vehicle or at a station, as well as collaboration with security forces and surveillance services.

For safety purposes, we have improved lighting in metro facilities. We also train our staff to assist you whenever needed. We act under the motto #xarxavioleta and apply a zero-tolerance policy towards gender-based violence.

Don’t hesitate – ask for help! Raise your voice against gender-based violence!

Your safety is a priority and, together, we can make public transport a space free from violence.

At TMB, we work to prevent and respond to any situation of gender-based violence. As a responsible company, we stand by victims and take a firm stance against any aggressor. At the same time, we call on citizens to act, because everyone is needed in the fight against gender-based violence, and safety is a shared responsibility.

TMB’s Decalogue for the Prevention of Gender-Based Violence:

1. TMB declares its strong commitment to real and effective equality between men and women.
2. TMB undertakes to promote respectful and calm behaviour across public transport networks, fostering peaceful coexistence among users.
3. TMB commits to adopting appropriate measures to prevent any form of discrimination based on sex against users of its transport networks.
4. TMB expresses its absolute rejection of any behaviour contrary to the freedom, dignity, and physical and psychological integrity of users, as well as of any other person linked to public transport networks.
5. TMB confirms its intention to continue developing awareness and sensitisation actions to combat any offensive manifestation based on a person’s sex during their travel experience.
6. TMB strongly disapproves of gestures, looks, and insinuations of a lascivious or intimidating nature among metro or bus users, regardless of their physical appearance or clothing.
7. TMB advocates active listening to all women who feel sexually harassed or harassed because of their sex, as well as those who suspect such unwanted behaviour.
8. TMB reaffirms its commitment to continue strengthening preventive and intervention measures against gender-based violence to protect women using metro and bus networks.
9. TMB explicitly states its intention to work jointly with competent authorities and agencies to develop a protocol for action against gender-based violence, ensuring that public transport networks are safe, respectful, and comfortable mobility environments for everyone.
10. TMB assumes responsibility for disseminating the content and purpose of this document through all possible channels.