You are in:
What do you want to do?
You can manage any of your dealings with TMB through the website. In this section you can carry out all of the following procedures.
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Alta de perfil FM/FN
Application for single-parent or large family profile. This will allow you to purchase online the subisidised tickets for single-parent families (FM) and large families (FN), saving you time.
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Complaints, claims and suggestions
We listen to you, because that is the best way to improve our service and transport equipment.
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Lost property
If you have lost an item on our transport network, ask us if we have found it.
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Information request
Ask us anything whenever you like. We will reply to the email address you provide us with.
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Payment of penalty fares
Find out information and procedures relating to infringements.
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Submitting statements
Managing online statements.
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Metro incident reports
Ask for a metro incident report as proof of a disruption to the service.
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Damage report
Assist us by reporting any damage you notice while on our premises.