At the new physical store at Sagrada Família metro station (L2 and L5), TMB has put on sale a selection of official products with the aim of bringing TMB’s values and its mobility services—metro, bus, cable car, and tourist bus—closer to users.
This establishment joins the Hola Barcelona Store at Catalunya station, where products related to TMB’s tourist transport services are sold.

TMB is launching official branded products to bring its corporate values closer to citizens and convey the pride of a public transport system that is a benchmark in Europe. The goal is to go beyond the travel experience and turn public transport into an urban icon.

With the opening of the TMB Store, Barcelona joins other European cities with renowned brands from their public transport operators, such as London and Madrid.

At the store, you’ll find T-shirts, tote bags, notebooks, and other items inspired by the bus and metro networks. These products feature symbols of mobility in Barcelona, such as the metro “M,” the bus “B,” the suburban network map, metro lines, the Montjuïc Cable Car, and the Barcelona Bus Turístic.

In this first phase, the store offers a small selection of products to test users’ tastes and preferences. Based on this, the incorporation of new product types into the store’s portfolio and the opening of new locations will be considered.

Do you use the T-metropolitan Targeta Rosa Reduïda? Or are you the one who helps load the T-4 for people who use it? In one case or another, you no longer need to go to vending machines or tobacconists to load. Now you can do it with the TMB App from your mobile phone.

• It helps you in your daily life! You can top up any T-mobilitat card—just scan it and buy for whoever needs it.
• Save time! You can do it wherever you are, calmly and comfortably.
• Available when you need it! You’ll be able to get invoices and manage post-sale services quickly and easily from your purchase history.

1. Open TMB App and go to the T-mobilitat option.
2. Scan your T-metropolitana card and tap Reload.
3. Pay easily with a bank card, Apple Pay, or Bizum.
4. Hold the card close to complete the recharge.

Download it from and enjoy all its benefits and conveniences for getting around by public transport, buying and validating your travel passes.

The help gesture, used internationally to discreetly identify women who are suffering from gender-based violence or are at risk, can be crucial in triggering a quick and safe response, including in mobility spaces such as public transport.

• When travelling by metro, you have SOS buttons available throughout all facilities. You can also go to TMB Points and contact our staff directly, who are ready to assist you.
• On your bus journeys, if you encounter a situation of gender-based violence, immediately inform our staff, who will activate the assistance protocol.

Remember that you can always call the emergency number 112 or the 24-hour helplines against gender-based violence: 900 900 120 and 016.

Our transport services are equipped with CCTV cameras across the metro network – with nearly 10,000 cameras – and throughout the entire bus fleet. This measure allows real-time monitoring when a user presses the SOS button on a vehicle or at a station, as well as collaboration with security forces and surveillance services.

For safety purposes, we have improved lighting in metro facilities. We also train our staff to assist you whenever needed. We act under the motto #xarxavioleta and apply a zero-tolerance policy towards gender-based violence.

Don’t hesitate – ask for help! Raise your voice against gender-based violence!

Your safety is a priority and, together, we can make public transport a space free from violence.

At TMB, we work to prevent and respond to any situation of gender-based violence. As a responsible company, we stand by victims and take a firm stance against any aggressor. At the same time, we call on citizens to act, because everyone is needed in the fight against gender-based violence, and safety is a shared responsibility.

TMB’s Decalogue for the Prevention of Gender-Based Violence:

1. TMB declares its strong commitment to real and effective equality between men and women.
2. TMB undertakes to promote respectful and calm behaviour across public transport networks, fostering peaceful coexistence among users.
3. TMB commits to adopting appropriate measures to prevent any form of discrimination based on sex against users of its transport networks.
4. TMB expresses its absolute rejection of any behaviour contrary to the freedom, dignity, and physical and psychological integrity of users, as well as of any other person linked to public transport networks.
5. TMB confirms its intention to continue developing awareness and sensitisation actions to combat any offensive manifestation based on a person’s sex during their travel experience.
6. TMB strongly disapproves of gestures, looks, and insinuations of a lascivious or intimidating nature among metro or bus users, regardless of their physical appearance or clothing.
7. TMB advocates active listening to all women who feel sexually harassed or harassed because of their sex, as well as those who suspect such unwanted behaviour.
8. TMB reaffirms its commitment to continue strengthening preventive and intervention measures against gender-based violence to protect women using metro and bus networks.
9. TMB explicitly states its intention to work jointly with competent authorities and agencies to develop a protocol for action against gender-based violence, ensuring that public transport networks are safe, respectful, and comfortable mobility environments for everyone.
10. TMB assumes responsibility for disseminating the content and purpose of this document through all possible channels.

Mai no baixis a les vies. No ho facis sota cap concepte.

• Si has de creuar a l’altra andana, fes-ho utilitzant les escales o els ascensors.
• Si t’ha caigut algun objecte a la via, acciona l’intèrfon SOS de l’andana i t’ajudarem a recuperar-lo quan sigui possible.
• Actua cívicament, respecta les instal·lacions.

Baixar a la via, no és la via. Comporta risc de mort.

Quan s’activa l’avís de tancament de portes, no es pot entrar ni sortir del vagó.

• Si arribes a l’andana i el tren fa sonar l’avís de tancament de portes (sonora i visual), és imprescindible que el respectis i esperis el següent tren.

Un cop s’inicï l’avís sonor/visual, ja no s’hi pot pujar.

• Si ets a bord del tren i t’adones tard que has de baixar, cal que esperis a la següent estació. Quan hi arribis, podràs baixar i tornar enrere fins on volies anar.

Un cop s’inicï l’avís sonor/visual, ja no s’hi pot baixar.

• Mai no intentis forçar les portes del tren. Hi podries quedar atrapat i patir un accident molt greu.

Tant si ets a l’andana com dins el vagó, fer servir l’intèrfon SOS. El metro disposa de 2.300 intèrfons distribuïts a totes les andanes i vestíbuls de les estacions.

• Quan comencis a trobar-te malament, surt del tren en el possible i demana ajuda a l’intèrfon SOS de l’andana, o mira si algú ho pot fer per tu.
• Si els símptomes apareixen abans de pujar al tren, queda’t a l’andana i prem el botó SOS de l’intèrfon.
• Si sospites que una persona està patint una aturada cardíaca, localitza el desfibril·lador a l’andana i segueix les instruccions. La xarxa de metro està cardioprotegida.

Trobaràs més informació a Com es viatja en metro.

In the bus and the metro, the spaces reserved for wheelchairs are reserved for wheelchairs. Additionally, people with disabilities or reduced mobility have absolute priority to sit in the priority seats and to use the elevator.

Put yourself in their shoes, not in their seat.

From Transports Metropolitans de Barcelona and the Institut Municipal de Persones amb Discapacitat (Municipal Institute of People with Disabilities), we promote the correct use of priority seats, spaces reserved for wheelchairs, and elevators in the city's public transport network.

By giving more visibility to the group of people with reduced mobility and people with disabilities, we hope to raise awareness among users who do not respect these spaces, not always intentionally.

The testimonies in this campaign are real, as their issue is also very real.

When traveling with your dog on the metro, remember to always keep it on a non-extendable leash, no more than 50 cm away from you, and wearing a muzzle.

It is also important that, for their safety, you do not take them on the escalators, as they may be prone to an accident. Always use the stairs.

We provide you with all the details.

• Dogs can access the metro from 5:00 to 7:00 AM, from 9:00 AM to 5:00 PM, and after 7:30 PM on weekdays between September 11 and June 24.
• On weekends, public holidays, and all days during the summer period (from June 24 to September 11), they can access without any time restrictions.
• During times of heavy crowding and when the safety of users and the animals themselves requires it, TMB may limit the admission of dogs.

• Only one dog is allowed per person.
• Minors under 18 years old are not allowed to carry dogs considered potentially dangerous according to current regulations. The individuals carrying them must have the license and the certification proving the dog's registration in the municipal register.
• From the metro entrance to the street exit, the rules regarding the muzzle, distance, and leash must be followed.
• Dogs are only allowed to use elevators and fixed stairs.
• Dogs are not allowed to occupy seats.

• The person responsible for the animal’s behavior is the one who is carrying it. Therefore, you must ensure that no situation of danger or inconvenience occurs to other users. You should also avoid blocking passages or doors, both in the vestibules, corridors, and on the trains.
• The person carrying the dog is responsible for any damages or harm the dog may cause to both users and the company. The dog's owner is subsidiarily responsible.
• If the conditions established for the access of dogs to the metro are not respected, the person carrying the dog may commit, depending on the circumstances, a serious or minor offense, in accordance with articles 64.s) or 65.p) of Law 4/2006, of March 31, Railway Law.

In the TMB metro network, entrapment accidents on escalators are one of the most common hazards, especially when proper precautions are not taken.

The metro escalators help us move faster, improve accessibility, and make it easier to get around during peak hours. However, incorrect use can lead to dangerous situations that put all users’ safety at risk.

Entrapment incidents on metro escalators often happen accidentally when the yellow step area is invaded. Items such as users’ own footwear or clothing can get caught, but there are also other types of accidents that can be very serious and result from improper use of the facilities. Actions such as using the escalators with dogs not being carried are strictly prohibited. Entering with large objects such as suitcases, baby strollers, or shopping carts that invade the marked yellow area can obstruct the escalator mechanism and increase the risk not only of entrapment but also of falls.

It’s important to follow the basic rules and, before stepping onto the escalator, make sure you're not carrying anything that could get caught in the sides or corners of the steps—such as large bags, belts, bulky clothing, long dresses or robes, scarves, and similar items. And if you’re with your dog, remember: use the stone stairs—not just for your safety, but for your pet’s safety too.

Entrapment incidents on metro escalators often happen accidentally when the yellow step area is invaded. Items such as users’ own footwear or clothing can get caught, but there are also other types of accidents that can be very serious and result from improper use of the facilities. Actions such as using the escalators with dogs not being carried are strictly prohibited. Entering with large objects such as suitcases, baby strollers, or shopping carts that invade the marked yellow area can obstruct the escalator mechanism and increase the risk not only of entrapment but also of falls.

It’s important to follow the basic rules and, before stepping onto the escalator, make sure you're not carrying anything that could get caught in the sides or corners of the steps—such as large bags, belts, bulky clothing, long dresses or robes, scarves, and similar items. And if you’re with your dog, remember: use the stone stairs—not just for your safety, but for your pet’s safety too.

When the metro door closing warning begins, it is a clear signal that we must stop and act with caution. Respecting it is not optional, but essential to ensure the safety of all passengers.

People who try to enter or exit the train at the last second risk getting trapped between the doors and suffering serious injuries. Additionally, they can cause disruptions to train operations, as a delay caused by a blocked door can trigger a chain reaction that affects the entire service.

By paying attention to the warnings, we help maintain the flow of public transport and prevent accidents that could impact dozens of people. Safety starts with each of us.

• Do not hold the doors when they are closing.
• Do not lean on the doors.
• Mind the gap between the platform and the train.
• Let passengers exit before boarding the train.

When you're at the stop and your bus is approaching, raise your hand early enough to let the driver know you want to get on.

The driver will put on the right turn signal to indicate that he will stop and open the first door, or the first and second doors, so that you and the other passengers can get on.

When the bus approaches your stop, press the Stop button in advance to notify the driver you want to get off.

An audible alert will sound, and the message Requested Stop will light up inside the vehicle. This lets the driver know there are passengers getting off at the next stop and they will stop accordingly.

You will find more information in How to travel by bus.