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Accessible public transport network
Barcelona’s public transport network is already a European benchmark in accessibility. Nevertheless, TMB continues to work to make the whole network more accessible for everyone.
We encourage you to use the information and tools below to plan your journeys around your own personal needs.
Visit Accessibility tools page.
You’ll also find detailed information in the following sections of the website:
We offer various customer service channels so that you can choose the one that best suits your needs.
- Digital Punt TMB (virtual office): you can take care of procedures and formalities with TMB online.
- Face-to-face customer service: we can assisst you at the Punts TMB customer services, at any metro station or on the bus.
- Other customer service channels: there are other ways to get in touch with us via telephone, via Twitter or via Facebook Messenger.
- FAQs: basic information on transport, customer service, tickets, regulations of use, etc.
The Sagrada Família TMB customer service point is a pioneer in accessibility. It is located in the main lobby of the Sagrada Família metro station on line 5. This office has no architectural barriers, its turn manager integrates NaviLens technology and it has a service desk enhanced with the SVisual system.
The Sagrada Familia Punt TMB customer service also has a sign language interpretation video, an inductive ring and adapted furniture.