T-16

The T-16 cared is valid for travelling on public transport through the zone of the municipality you reside in.

Check out from the Map of zones which zone your municipality belongs to.

T-mobilitat does not require regular renewals and the same card is used until 31 December of the year when the holder turns 16.

If you block your support, no one will be able to use it. This is a useful and necessary procedure, should you lose your support or have it stolen.

Go to TMB Tickets and to "See your support’s details"; this will show you all the procedures you can do regarding your support.

You can only have one valid T-16 card for a specific zone. So if you need to apply for another support (generally, because you’ve lost it or had it stolen), you will first need to cancel the one you had.

You can cancel your T-16 card through the TMB Tickets "See your support’s details" option.

In the event that your T-mobilitat card with the T-16 is lost or stolen, the owner of the T-mobilitat account should block and cancel the lost or stolen card through TMB Tickets website.

Subsequently, you must request a T-16 duplicate through the T-mobilitat or TMB Tickets websites or the T-mobilitat Help and Information Centre. You will have to pay the price of the new support (€4.5).

Until you have the new T-mobilitat with the T-16, you must use any other ticket or travel card for which you are eligible.

Digital customer service

• Social networks: on Twitter, @TMBinfo, and on Facebook Messenger
• TMBbot: the virtual assistant you can access from this website.
• WhatsApp: exclusive for T-mobilitat queries. We’re here to help from Monday to Friday, from 7 a.m. to 8 p.m. Write to us via WhatsApp at +34 607 684 087 just so we can answer your questions about T-mobilitat.

Customer service by phone

We also deal with general enquiries and certain procedures by phone. Call +34 900 70 11 49 from Monday to Sunday, 7 a.m. to 9 p.m.

Face-to-face assistance

At Punts TMB and T-mobilitat kiosks by prior appointment. If you have a validation problem in the metro, you will need to report it immediately to the staff who are service staff or through the station’s intercom system.

Can I have more than one T-16?

A double issue of the T-16 can only applied for in the case of children of a parent/legal guardian who demonstrate they are in a situation of shared custody, where the parent or legal representative in question justifies their residing in municipalities with different fare zones. Should this be your case, you can request this additional issue of the T-16. The double issue is made against payment of established management costs.

Can I have a T-16 for more than one fare zone?

No. The T-16 allows you to travel on the public transport network with an integrated fare system, exclusively within the fare zone that the card has been issued for. This is the fare zone for the child’s home address and, in the case of parent/guardians having shared custody and home addresses in municipalities with different fare zones, for that other zone.

I’m going to live in a municipality in another fare zone. Do I have to apply for another T-16?

Yes. If you change your residential municipality and fare zone, you can apply for a new card with the change of fare zone.

The T-mobilitat card with the T-16 will be free provided the card stops working for reasons beyond the control of the user and the card is under warranty. If the card is not under a (5-year) warranty or the user has damaged it, its user will have to pay for a replacement card (€4.50).

Can I have a T-mobilitat T-16 card and a general T-mobilitat card?

Yes, you can have both cards. But the T-mobilitat card for the T-16 can only have this ticket uploaded to it. You can have another T-mobilitat card, for uploading another ticket you can use.