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Accessibility statement of the TMB App
TMB is committed to making its application accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications of the public sector (hereinafter, Royal Decree 1112/2018, of September 7).
The requirements of UNE-EN 301549:2022, considering the exceptions of RD 1112/2018, apply to:
- TMB App for iOS. Access the accessibility statement of TMB App for iOS.
- TMB App for Android. Access the accessibility statement of TMB App for Android.
Access to the stores
- TMB App for iOS. Access the App Store to download it.
- TMB App for Android. Access the Play Store to download it.
Observations and contact information
Communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018) can be made through the following email address: comunicaciodigital@tmb.cat.
For example:
- Report any possible non-compliance by this application.
- Convey other difficulties accessing the content.
- Submit any other query or suggestion for improvement regarding the application's accessibility.
The communications will be received by the Digital Strategy and Channels team.
Requests for accessible information and complaints
To make requests for accessible information, you should contact the mailbox at comunicaciodigital@tmb.cat.
To file a complaint (Article 12 of Royal Decree 1112/2018), you must access the procedure for Complaints, Claims, and Suggestions.
Application procedure
If, after making a request for accessible information, it has been denied, or you disagree with the decision made, or the response does not meet the requirements of Article 12.5 of RD 1112/2018, you may file a complaint through the Complaints, Claims, and Suggestions form, in order to:
- Know and object to the reasons for the denial.
- Urge the adoption of appropriate measures if you disagree with the decision made.
- Explain the reasons why you believe the response does not meet the required standards.
You can also file a complaint if 20 business days have passed without receiving any response.
TMB’s commitment to accessibility
This application applies the requirements of UNE-EN 301549:2022, considering the exceptions of RD 1112/2018.
The TMB App has been developed with the aim of facilitating universal access for all individuals who consult it, regardless of their physical, sensory, or intellectual abilities, and the technical context in which they use it (type of device, software, connection speed, environmental conditions, etc.).
Therefore, we work with the objective of removing barriers that hinder access to information and communication.
TMB’s commitment is to meet the 'Double-A' (AA) compliance level, as required of public administrations by European and national legislation.
Regulatory context
Directive (EU) 2016/2102 of the European Parliament and the Council of 26 October 2016 establishes the rules required of member states to ensure that all public sector websites and mobile applications, regardless of the device used to access them, meet the accessibility requirements set out in the UNE-EN 301549:2022 standard, concerning accessibility requirements for public procurement of ICT products and services in Europe.
The UNE-EN 301549:2022 standard is primarily based on the Web Content Accessibility Guidelines (WCAG) 2.1, from August 2018. Specifically, the AA level must be met. However, the standard also includes other additional, mandatory, and conditional requirements.
The directive is mandatory but not directly applicable, which is why, at the national level, a royal decree has been developed that establishes the scope and minimum requirements. The national transposition is Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications of the public sector.
