Thank you for making it possible for the disabled to travel
We encourage you to continue helping, but now more safely.
The health crisis caused by the Covid-19 has led to a whole series of hygiene and safety rules and habits that have come to stay for a long time, also on public transport.
Universal accessibility is a fundamental pillar for TMB. We are constantly working to improve accessibility on the metro and buses and we appreciate the important role that public transport users play in making travel easier for people with reduced mobility.
We appreciate the gestures we see every day, such as giving up a space or a reserved seat, so the people who need them can travel in the right place, as well as letting people with reduced mobility or the elderly in the elevators first.
Your collaboration means a lot!
Respect the spaces reserved for the elderly and people with disabilities.
How to keep helping in the new normality
- Change help with physical contact for verbal messages. We often don´t need to physically touch the disabled person, you can give them directions with phrases such as "in front of you, on the left, you will find the door".
- Do not stand in the way on the specially adapted footpaths or the areas specially designed to enable the use and access to the metro and buses, such as access ramps or support elements. These elements are key for their mobility, because now, more than ever, we need to move freely without creating crowds.
- Help the disabled to locate any buttons, to avoid having to feel the surfaces or railings to find them.
- Regarding the blind, do not take their cane to guide them. This has always been discouraged, because the cane acts as an extension of the person's hand to detect obstacles. Furthermore, we must try to avoid physical contact as much as possible.
- For people with guide or assistance dogs, it is very important not to interact with the animal, as it is doing its job guiding or assisting, and could get distracted.
Watch on YouTube the video "Respect the priority of people with reduced mobility and the elderly in the use of lifts" (14").
Watch on YouTube the video "Remember to respect the spaces reserved for people with disabilities and the elderly". (15")