Good journey and good karma!
Our character aims to make users aware of the importance of respect and peaceful coexistence on public transport.
Karma is our motivator of good behaviour on public transport. From now on, she will be with us on our bus and metro journeys to point out infringements and improper attitudes, and to reinforce civic behaviour, which is that of the vast majority of users.
In a warm, fun tone, she wants to make you think. She shows you what you shouldn’t do. And, of course, she compliments you on your good behaviour!
Create good karma by…
… validating your ticket.
… giving up seats reserved for people with special needs.
… keeping your feet off seats.
… listening to music without bothering other passengers.
… staying off the metro tracks.
… respecting bus furniture.
… without invading other people’s space when seated.
Social harmony on public transport
Karma is the result of our management plan for peaceful coexistence on public transport, which aims to guarantee that users' rights and responsibilities area upheld, prevent conflict, foster understanding of the rules so that they are followed and develop user's critical spirit.
The character's name is a play on the philosophical concept of karma, understood as the sum of a person's actions viewed as deciding their fate and future existences.
Good journey and good karma! And remember, respect and peaceful coexistence are the best travelling companions.
See the campaign videos on our YouTube channel:
- Good journey and good karma giving up seats reserved for people with special needs
- Good journey and good karma keeping your feet off seats
- Good journey and good karma validating your ticket
- Good journey and good karma staying off the metro tracks
- Good journey and good karma without making a mess
- Safe journey and good karma without invading other people’s space. Please avoid manspreading
Environmental pollution episodes
Travel on public transport using a T-aire ticket during episodes of high air pollution.
What is an environmental pollution episode?
An environmental pollution episode occurs when pollution levels in the air exceed the limits recommended by the WHO and the EU and become even more harmful to health, affecting the more susceptible social groups such as those with breathing difficulties or cardiovascular conditions, children, the elderly and pregnant women. In Barcelona this can occur up to three times a year, especially in terms of concentrations of particles in suspension PM10 and nitrogen dioxide NO2.
How can we reduce the effects of the episode?
TMB supports the initiative of the Barcelona City Council which provides for a number of measures to be activated as soon as the Catalan Government declares an air pollution episode. These measures began to come into effect from 1 December 2017.
Two different phases have been identified with two levels of application according to the maximum threshold level of each pollutant: there is an initial one called a preventative warning and a more severe one termed as an episode. Once either of them are activated, public institutions and transport operators alike will advise users and the general public through their communication channels.
The principal action taken is to reduce the number of private car journeys (CA). One of the main measures for achieving this is to put the T-aire into operation, a ticket that is only valid during such situations in order to facilitate mobility using public transport.
Use the T-aire
- The T-aire will only be available during pollution episodes and is aimed at those people who habitually use private cars in the center of Barcelona or in other municipalities so that, when restrictions are in force for vehicles that cause most pollution, they leave their vehicle behind and take public transport as an alternative for getting to their destinations.
- It includes one return journey at a reduced price.
- It is a multi-person ticket that includes two journeys at a special price and has to be used on the same day that it is first validated.
- The ticket is available in the automatic vending machines of the railway operators that fall under the control of the Metropolitan Transport Authority (ATM): Metro, FGC, Rodalies de Catalunya and Tram. Also at the automatic TMB sales distribution points found at some of the bus stops throughout the city of Barcelona.
You can find more information about environmental pollution episodes on Barcelona City Coundil's Air Quality Website.
Customer satisfaction survey. Help us to analyse and improve our service
We are undertaking a study along with other transport operators around the world who are members of the benchmarking associations CoMET and NOVA (metro) and IBBG (bus).
If you travel on the bus or metro, your opinion counts!
It will only take you three to five minutes to answer our surveys.
We want to hear your opinion of specific aspects of the bus and metro service.For this reason, we take part in an international experience in which, apart from TMB, transport companies from other cities around the world collaborate. Among the members of CoMET and Nova are the main companies of Delhi, Hong Kong, London, Mexico City, New York, Santiago de Chile, Singapore, Bangkok, Brussels, Istanbul, Kuala Lumpur, Lisbon, Montreal, Newcastle, Rio de Janeiro, Toronto, Vancouver, Dublin, Paris, Seattle and Sydney to name but some.
The aim is to analyse bus and metro services and study best practices in order to improve them based on customer opinions. We want to hear yours!
- Take part in the bus customer satisfaction survey
- Take part in the metro customer satisfaction survey
The deadline for taking part is 6 May.
Your details and answers will be treated in the strictest confidence and will not be used for any other purpose.
New TMB App journey assistant
The new app function for iOS guides you on your public transport journey thanks to geolocation.
The TMB App is launching the trial phase of a journey assistant for iOS devices which, using geolocation, gives you a step by step guide to all of the sections that make up your bus or metro journey. You can access it via the itinerary searches on Journey planner.
In additional to showing you the journey in stages, the assistant allows you to zoom in and move around the map to see the start point, destination, lines and routes used and your current location in real time.
Receive alerts when you get to your destination
If you activate the “Start journey” option for the route that Journey planner shows you, the app starts tracking your position and lets you know when you have reached your destination. On the sections you complete by bus and metro, the app sends a text message when you are approaching your stop, with an acoustic alert and vibration feature due to be included soon.
In the event you lose localisation through lack of GPS coverage, you can proceed manually on the different stages of the journey. Bear in mind that coverage on the metro is not uniform across all lines.
We are working to improve your mobility
The new TMB App assistant is designed to improve your travel experience and guide you on your public transport journeys.
This function is firstly available for devices equipped with the iOS operating system as this is the one most widely used by people with impaired vision.
The idea is to test it out to gauge user response before also developing it for use with Android during the course of this year.
Sónar Goes Down to the Metro from 30 May to 8 June 2018
Date: from 30 May to 8 June
TMB is once again collaborating with the Sónar Festival with an exclusive concert in the underground facilities, this year with a new design, exclusively for the Barcelona metro: an immersive experience of virtual reality.
Mueveloreina in the metro
On Friday, 8 June at 7 pm, the Universitat metro station will host a concert by Mueveloreina, the guest band this year.
MueveloReina is a duet originally from Valencia. It is now established in Barcelona and presents a new way of moving to trap, with tropical sounds, based on an open, sassy style, which is simply called freestyle.
Sónar+D, Life of us
TMB takes you to Sónar+D to present Life of us, an immersive experience of virtual reality, which will take place in the metro facilities.
Get out there and take part in a run through life, starting with the creation of earth and reaching a future world with robots. This will take place for 5 days, from 30 May to 3 June, from 4 pm to 8 pm.
You can access this experience through the JoTMBé competition. 120 immersive experiences will be raffled, along with 30 individual passes and 4 VIP passes to go to Sónar 2018.
See full information on the performances and venues of the festival on the Sónar 2018 website.
- Sónar 2018+D, Life of us: Universitat station, from 30 May to 3 June, from 4 pm to 8 pm. Win your participation with JoTMBé!
- Concert in the metro: Universitat station, on 8 June at 7 pm. Free entry with your metro ticket.
Share your photos and videos with us through the social networks, by tagging our Instagram profile, @tmb_bcn, and Twitter, @TMB_Barcelona.