How to use the NBN
The colours, letter and number combinations of each line, vehicle design, exchange hubs, stop signage... everything is designed so that users can quickly become familiar with the new bus network.
The pages below contain detailed information for fuss-free travel.
The names of lines in the new bus network are not random but follow a criterion that makes their identification and location on the map easier.
Lines starting with H run horizontally between the Llobregat and Besòs rivers. The even numbers in the name indicate closeness to the mountains (lower numbers) or the sea (higher number). So the H10 route is closer to the sea than the H8.
Lines starting with V run vertically between the sea and mountains. The odd numbers indicate closeness to the Llobregat (V3) or the Besòs (V27).
Lines starting with D run diagonally and use the numbers 20, 30 and 40. For example, the D20 links Passeig Marítim and Carrer d'Ernest Lluch.
The colour is also an indication: green on vertical routes, blue on horizontal routes and purple on diagonal routes.
The letter is part of the bus’s ID: The letter is part of the bus’s ID: V for vertical routes, H for horizontal routes and D for diagonal routes.
Number: odd numbers for vertical routes, even numbers for horizontal routes and multiples of ten (numbers 20, 30 and 40) for diagonal routes. The ascending order of numbers for vertical routes goes from Llobregat to Besòs and, for horizontal routes, from the mountain down to the sea.
The signs on the front of buses in the new network show the new names, with the corresponding letter (V, H or D) and the bus number.
Furthermore, some of the vehicles look different from those on conventional routes, with an image inspired by the grid formed by the streets of the Eixample district. These are now fully integrated in bus network with no further distinction.
Stops have signs with distinguishing images and names that reflect their location to make getting about easier. Where they link up with other transport systems, the stop name is the same (metro Alfons X, Maria Cristina, etc.).
At stops, the route is shown on line guides similar to those in metro stations, with the interchange points highlighted.
The busiest stops have information screens set into the shelter or solar post, with approximate due times and service alerts.
Some stops (in phase one, Espanya and Universitat on the H12 route) have large-format touch screens so users can plan their journeys and get service information in real time.
Interchange hubs have signs and additional information for passenger guidance.
An interchange hub is an urban area where two or more lines in the new bus network intersect in both directions and where stops have been located, close enough to each other for passengers to walk and thus change bus and continue their journey if necessary.
Interchange hubs are based on the same logic as metro transfer stations: each line runs in two directions, so, when you get off one bus, look for the stop on the line you wish to change to, bearing in mind which direction you want to go in. There are signs on both bus shelters and on the ground in between stops.
On the upper part of the shelter wall glass, a sign indicates the name of the street and the way to stops in both directions of the line or lines you can change to. There's also a map of the interchange area showing the location of stops and how to get there. Along the way, you'll signs that confirm you're going in the right direction, such as a circle with the bus number and destination in it and an arrow showing you where to go.
There are various options for planning your journey:
- Look for a bus stop with a shelter; there you'll see a map of the bus network and, if it's a new network stop, you'll also see the new routes marked.
- If you are using a mobile device, you can get information and plan your journey using the app TMBApp or the mobile version of this website. You’ll find the tools Going to and TMB iBus in the app and on our website.
- From this website, go to information on bus network services for routes, timetables and general network map.
- If you have any doubts, there is a customer information and service profile on Twitter: @TMBinfo, that operates on working days Monday to Friday from 7.00 am to 8.00 pm (hashtags #metrobcn and #busbcn).
A bi-articulated bus is 24 metres long, with two articulation joints, 40 seats and room for 164 passengers. It has 4 electric doors and a completely separate driver's cabin.
These hybrid vehicles have a diesel engine that generates electricity during operation and charges the batteries. This is a low consumption, low emission system; environmental quality-related factors to which we can add improved comfort and increased route capacity.
So far, bi-articulated bus operate on the H12 route, which runs the length of Gran Via.
Boarding and exiting bi-articulated buses
The bi-articulated bus can be accessed using either of the two front doors, with one of the two rear doors used to exit. As with conventional buses, stops must be requested in advance, and once the bus has stopped, the passenger activates the opening of the doors by pressing a button. The doors close again five seconds after the last passenger exits, with both sound and light door closing warning signals.
Bi-articulated buses are accessible. As with the rest of the bus fleet, these vehicles provide a transport system which is accessible for people with special needs including features such as low-platforms, ramps and an info-accessibility system for the blind.
Passengers using wheelchairs or with twin pushchairs, must board and exit the bus through the first door where a ramp can be lowered. There are two areas on board to accommodate wheelchairs and pushchairs.
Validating transport tickets
Ticket validation points can be found in the area by the two front doors, through which passengers access the vehicle. If you do not have a travel card and need to buy a single ticket, please be aware that drivers of bi-articulated buses travel in a separate cabin and do not sell tickets. Ticket vending machines are adapted so that blind passengers can purchase single tickets and incorporate contactless technology. Remember that you can buy single tickets in the metro (valid for metro and bus) and at four stops in the bus network (Espanya, Pl. Universitat, Gran Via - Passeig de Gràcia and Mitre - Av. Sarrià).
There is an intercom system to communicate with the driver in the event of an emergency. A system of video cameras allows the driver to monitor the interior of the vehicle and aids with carrying out manoeuvres. The driver also has a PA system to make passenger announcements.
Passenger information and service
- There are screens on board with information on the route, the next stop and links with the metro and other bus routes. Mou TV also broadcasts up-to-date service information and news.
- If you are using a mobile device, you can get info and plan your journey with the app TMB App or the mobile version of this website. You’ll find the tools Going to and TMB iBus in the app and on our website
- There is a customer information and service profile on Twitter: @TMBinfo, that operates on working days Monday to Friday from 7.00 am to 8.00 pm (hashtags #metrobcn and #busbcn).
During the first few days of operation of the new bus lines, a team of two hundred and fifty information agents will be on hand to offer guidance. You can ask them questions about the new routes, stops and lines before taking the bus.
These agents are familiar with all the features of the new bus network and are there to explain them to users. They also give out leaflets with information on both the new network in general and on specific new bus lines.
How can I tell who they are?
The new bus network information agents are easily recognisable in their red vests and caps.
Where can I find them?
They are at points all over the city, mainly at new stops and stops at interchange hubs. In the days prior to the entry into service of the new lines, they are at stops on lines whose route have been modified or that are being replaced. The agents work in two shifts, morning and afternoon.
The people who provide information on the street are central to the information campaign, which includes placing flags, putting up posters in doorways and bus shelters, giving out leaflets, posting items on other channels such as websites, MouTV and the social networks.