If you get about by bus or metro, your opinion is important
From 8 April to 5 May.
Once again, Transports Metropolitans de Barcelona offers you the opportunity to take part in the annual customer satisfaction data collection exercise for bus and metro users, which is part of the comparative studies carried out by the International Bus Benchmarking Group (IBBG) and the Community of Metros Benchmarking Group group.
This is the sixteenth edition of this international experience involving public transport companies from big cities around the world, including New York, London, Singapore, Berlin, Shenzhen, Brussels, Paris and Madrid.
Through this joint work, we seek to analyse the bus and metro service and study its practises with the aim of improving the service based on the direct opinions of users.
In this anonymous and confidential questionnaire you will be able to rate your travel experience and indicate the extent to which you are satisfied or dissatisfied with some aspects of the service, such as availability, accessibility, information, time, customer service, comfort, safety and environmental impact.
It will only take a few minutes. Help us to improve!
- Take part in the bus survey.
- Take part in the metro survey.