TMB is launching a pilot test of Quiet Hours at the Sagrada Família (L5) Punt TMB customer service office.
The aim is to provide more accessible customer service for people with Autism Spectrum Disorder (ASD) and/or sensory hypersensitivity.
Some people may feel uncomfortable when there is too much noise, bright light, or too many people in the same space.
For this reason, during specific hours, the TMB Point will offer a calmer environment.
The pilot test will take place from November 2 to 29 at Sagrada Família (L5) Punt TMB customer service office.
Monday to Friday on working days, from 2:00 p.m. to 4:00 p.m.
Users can carry out their procedures during the TMB Point’s regular opening hours.
However, it is recommended to visit during this time slot in order to benefit from an environment with fewer sensory stimuli.
It is also recommended to book an appointment in advance whenever possible.
During Quiet Hours, several measures will be put in place:
Reduced lighting intensity.
Reduced use of digital screens.
Fewer public address announcements.
Fewer background noises and environmental stimuli.
Sensory support materials.
Pictograms to facilitate communication.
Staff trained to assist you.
Punt TMB staff have received training on ASD, sensory hypersensitivity, and accessible communication.
They also have a practical guide with recommendations to provide support tailored to each person's needs.
During the pilot test, feedback will be collected from users.
This information will help assess the results of the initiative and explore the possibility of extending it to other TMB Points.
An Initiative for more inclusive mobility.
Through this project, TMB continues working to provide a more accessible, inclusive service that meets the needs of all people.
Remember that you will no longer receive disruption report alerts for this line
You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile:
This action will temporarily mute all the alerts that you have configured, until you decide to activate them again.
Rename the stop to make it easier to identify
You can activate an alert in order to receive updates on any disruptions planned for this line via email or on your mobile::
Sign up now and enjoy all the advantages of JoTMBé
A personalised web experience
Set up alerts for your favourite lines, stops and stations
Speed up your searches via your places and journeys
Win prizes and rewards with the Loyalty Program
JoTMBé provides services to keep you informed about the public transport services that affect you and that explain the benefits and latest offers you can enjoy. Subscribe to our communications to keep yourself up-to-date:
label.jotmbe.register.confirm.caption
We sent an e-mail to so you can activate your account.
Did you not get it?
Send the email again
Basic information about data protection:
Remember that you can manage your alerts from the My favourites
If you also want to receive notifications on changes in the line, you should add it to your favourites
Remember that you can manage your alerts from the your favourites
Remember that you can manage your alerts from the label.jotmbe.modal.confirm-b.link=My Favourites section My favourites
Remember that the next time you access JoTMBé you should use your new details
You can save places and routes and add lines, stops and stations as favourites. This will speed up your searches and you will receive only the information that interests you.
Remember that you can manage your sites and journeys from the section Places and journeys
Remember that you can manage your sites and journeys from the section Places and journeys
Forgotten your password?
Enter the email address associated with your account and we will send you a link to reset your password
Remember that you will no longer receive disruption report alerts for this line
Remember that all your account information will be lost and you will no longer receive information updates or benefit from fast, easy searches.
Remember that this will slow down your searches for this place
Remember that this will slow down your searches for this journey
Remember that you will lose the chance to carry out quicker searches regarding this place
Remember that you will lose the chance to carry out quicker searches regarding this journey
Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.
Error
Change stop name to identify it more easily:
Remember that if you also want to receive notifications on changes in the line, you should add it to your favourites.
Error
Error
From Carrer dels Penitents 7, Barcelona
To Plaça de Catalunya 4, Barcelona
Change stop name to identify it more easily:
Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.
Due to a communication problem with the TMB server, the changes to the notification settings could not be saved. Try again later, sorry for the inconvenience.
