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Next edition: 2026

Metro and bus survey

If you get about by bus or metro, your opinion is important

If you get about by bus or metro, your opinion is important

Annually, Transports Metropolitans de Barcelona invites its users to participate in the annual user satisfaction data collection for bus and metro services, which is part of the comparative studies conducted by the International Bus Benchmarking Group (IBBG) and the CoMET and Nova metro groups.

Through this joint effort, we aim to analyze the bus and metro services and study best practices with the goal of improving them based on direct feedback from users.

In this anonymous and confidential questionnaire, users can evaluate their travel experience and indicate their level of agreement or disagreement with various aspects of the service, such as availability, accessibility, information, travel time, customer service, comfort, safety, and environmental impact.

Transports Metropolitans de Barcelona invites you to participate in the annual user satisfaction data collection for bus and metro services, which is part of the comparative studies conducted by the International Bus Benchmarking Group (IBBG) and the CoMET and Nova metro groups.

In 2025, the seventeenth edition of this international initiative was held, with the participation of public transport companies from major cities around the world, including New York, London, Singapore, Berlin, Shenzhen, Brussels, Paris, and Madrid.

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  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
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