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TMB Mission, Vision and Values [PDF: 324 KB]
The document TMB Mission, Vision and Values specifies the main challenges we face.
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Institutional presentation [PDF: 6538 KB]
Through our institutional presentation you can find out more about how our company is organised and how it operates, along with data of interest on our projects and management. TMB is the main public transport operator in the metropolitan area and aims to be a reference for its contribution to sustainable mobility and for the quality of the service it provides.
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Institutional presentation of TMB in video
With this video we invite you to get better acquainted with our company.
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Metro Barcelona Service Charter [PDF: 343 KB]
Metro Barcelona has published its Service Charter in order to make the services it offers and its commitments to efficiency and quality known to users and the public in general, as well as the ways in which they can take part in improving these services.
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Bus Barcelona Service Charter [PDF: 763 KB]
Bus Barcelona has published its Service Charter in order to make the services it offers and its commitments to efficiency and quality known to users and the public in general, as well as the ways in which they can take part in improving these services.
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Universal Accessibility Master Plan (CA) [PDF: 3901 KB]
The Universal Accessibility Master Plan (May 2010) represents TMB's commitment to improving quality of life for people with functional disabilities. It defines the areas of action and the tasks to be developed, all with a common denominator: to manage and adapt our transport services and infrastructure to eliminate architectural barriers and ensure universal accessibility. In order to attain these objectives, we are developing ten projects in the corporate, metro and bus areas.
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Environmental Sustainability Master Plan (CA) [PDF: 14093 KB]
The Environmental Sustainability Master Plan (May 2010) defines a strategy to make the development of TMB compatible with the level of environmental commitment that society demands. It includes the projects we undertake to achieve maximum energy efficiencies, reduce environmental impact, improve air quality, help curb climate change and air pollutant emissions, and to foster an increasingly sustainable culture.
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Cooperation and Solidarity Master Plan (CA) [PDF: 3037 KB]
The Cooperation and Solidarity Master Plan (May 2009) is inspired by TMB's corporate mission, vision and values: to continue to work to advance towards a more just and sustainable society, and to improve citizens' quality of life. Our undertaking to work on social action projects us based on six programmes: TMB fosters volunteering: get moving!, TMB social procurement, TMB services to support mobility, TMB shares knowledge, TMB assignment of assets no longer in use, and TMB dissemination and charitable support.
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Annual Report 2017 [PDF: 3214 KB]
This management report reviews the main events of 2017 for the consolidated group of Transports Metropolitans de Barcelona (TMB), and includes the profit and loss account and the balance sheet for the situation as at 31 December 2017. During the year in question, of the various projects under way, development has continued on the ZeEUS project which promotes the use of zero emission buses while also fostering the use of electric public transport systems; an analysis was also carried out on the current service offer of the Metro network, in order to draw up short-term plans to lessen congestion on the busiest lines in order to provide a better travel experience and to increase passenger numbers, among the many other subjects covered in this document.
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Annual Report 2016 [PDF: 4575 KB]
This management report reviews the main events of 2016 for the consolidated group of Transports Metropolitans de Barcelona (TMB), and includes the profit and loss account and the balance sheet for the situation as at 31 December 2016. During the year in question, the projects undertaken include, among others, the new renovation plan for the bus fleet and the introduction of two electric articulated buses together with a roadside rapid charging station. We can also highlight the reopening of the Montjuic Funicular Railway further to the modernisation of its installations and trains and also the finance agreement to extend the metro to the Marina district, alongside many other achievements that are detailed in this document.
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Annual Report 2015 [PDF: 4441 KB]
The 2015 Management Report includes the income statement and balance sheet for the Transports Metropolitans de Barcelona group as at 31 December 2015, along with summary of the milestones reached by its constituent companies. In the case of Bus, noteworthy are the plans to improve service, renewal of the fleet and the obtaining of the Government of Catalonia environmental quality seal. Metro, meanwhile, began remodelling 2000-series trains and the Montjuïc funicular.
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Annual Report 2014 [PDF: 8643 KB]
This annual report covers the main events of 2014, the most noteworthy being the Metro de Barcelona 90th anniversary celebrations, the ATM's refinancing and reorganising of the transport system and the signing of the 2014-2017 programme contract between the ATM and Transports de Barcelona (TB) and Ferrocarril Metropolità de Barcelona (FMB). Also worth highlighting from 2014 is the introduction of phase three of the new bus network, our participation in the ZeEUS project, the in-service testing of the first 100% electric bus manufactured in Europe, the contactless payment pilot test, TMB's inclusion in the "Barcelona, heart safe city" programme, Wi-Fi Internet access in the metro and on TMB buses and our commitment to digital information, amongst other matters.
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Annual Report 2013 (CA) [PDF: 5791 KB]
In this management report, among other information, we provide a summary of the main events that took place in 2013: more bus lines were made available in the first phase and the second phase of the new bus network was begun; the first bi-articulated hybrid buses became operational; a more environmentally friendly fleet was promoted by changing CNG buses into hybrids; the first trials with an electric bus were carried out; new ISO 9001 and UNE-EN 13815 quality certifications were given to the Metro Operations Area; the new "Hola BCN!" brand of travel cards for visitors and tourists were launched; and TMB was recognised as the first European operator accredited as an independent assessor of rail safety. The Barcelona Bus Turístic was awarded a Certificate of Excellence by TripAdvisor, and the TMB corporate website attained AA universal accessibility certification.
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Annual Report 2012 [PDF: 2972 KB]
This management summary contains the main data on TMB activity during 2012 and some of the most outstanding issues and events from this financial year. These include the putting into operation of phase one of the new bus network, the first test runs with hybrid bus prototypes powered by electricity and compressed natural gas, improved mobile coverage on the metro network and the completion of refurbishment work in a number of stations.
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Annual Report 2011 [PDF: 2012 KB]
TMB has become a competitive public transport and mobility company that is a benchmark in Europe. Despite this fact, the economic crisis has led the organisation to adopt strategic guidelines to limit costs in order to guarantee the viability and quality of the public transport system. In addition to the main data on the activity in 2011, this management summary contains the strategic lines along which TMB management is established for the current economic climate and to continue to offer a quality service in Barcelona and its metropolitan area.
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Annual Report 2010 [PDF: 5949 KB]
In 2010 TMB has continued to fulfil its commitment to the public, making major improvements to the metro and bus services and becoming, once again, a reference in accessibility, efficiency, innovation and sustainability in European public transport. This report includes the main activities undertaken this year.
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Annual Report 2009 (CA) [PDF: 9944 KB]
TMB is moved by sustainability. Everything TMB has done throughout 2009 to innovate and improve the public transport network, which is key to the sustainability of cities, is contained in this document. Amongst other things, we can highlight the coming into operation of the first automatic metro line (L9/10) and the automation of the existing L11, the purchase of 25 new Bus del Barri neighbourhood buses, the drawing up the Solidarity and Cooperation Master Plan and TMB Foundation project.
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Annual Report 2008 (CA) [PDF: 13353 KB]
In Barcelona, TMB is what moves us. A more innovative, responsible and sustainable public transport. It was with this vision and quality of services as a priority, that TMB worked in 2008, the year in which a new stretch of metro line 3 came into service, automation tests were carried out on L2 and buses powered by less-polluting alternative fuels were purchased.
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Annual Report 2007 (CA) [PDF: 13194 KB]
Commitment to sustainable mobility. In 2007 TMB achieved important objectives in addressing the challenges it faces. The metro started to run all night on Saturdays and days prior to public holidays, trains started to run more often and the bus service was extended at weekends and in the summer, although the highlight for most will surely be the entry into service of the new more modern and accessible Montjuïc cable car.
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Annual Report 2006 (CA) [PDF: 8399 KB]
A corporate social responsibility report. In 2006 TMB made their entire bus fleet accessible to people with reduced mobility, and implemented an ambitious bus action plan and a plan to improve metro frequency.
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TMB in action, a sustainable journey (CA) [PDF: 1972 KB]
Protection and respect for the environment is a core area of TMB strategic policy, as can be deduced from its Environmental Sustainability Master Plan – a commitment to eco-efficiency, the fight against pollution and climate change and fostering the culture of sustainability.
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"Station 1924: 90 years of the Barcelona metro" (CA) [PDF: 6168 KB]
The catalogue of the exhibition to commemorate 90 years of the Barcelona metro, held at the Espai Mercè Sala from 17 December 2014 to 6 March 2015. The catalogue contains the essence of the exhibition: a journey back to before the metro opened to see how it started, its design and building process, with photos and heritage items from the TMB Foundation displayed in the exhibition.
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"El bitllet, siusplau" (CA) [PDF: 10857 KB]
An exhibition featuring 300 tickets from different periods and a selection of related objects, such as signs and ticket inspectors' caps and tools, providing an entertaining way of exploring the curiosities of Barcelona public transport tickets over the last fifteen decades.
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"La publicitat al transport públic" (CA) [PDF: 2839 KB]
What was advertising on public transport like half a century ago? This book has the answer. It is the compilation for the exhibition "La publicitat al transport públic" (Advertising on Public Transport), with images from the TMB photo archive, which was held at the Espai Mercè Sala from 22 June to 5 October 2011.
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New Barcelona bus network (CA) [PDF: 15036 KB]
The reorganisation of the Barcelona bus network is a firm commitment for the modernisation of surface public transport and also a major TMB project for the future. The aim is to establish a new bus network adapted to the needs of the 21st century that is more effective, efficient and competitive.
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Automated metro: safer and more efficient [PDF: 970 KB]
Cutting-edge technology at the service of people. The introduction of automated metro trains provides greater safety, reliability and flexibility by adapting supply to demand, amongst other benefits. Consistent with its desire to give the best possible service, TMB is committing to automation, as shown in the opening, in Barcelona in 2009, of the first stretch of line 9/10, the first automated metro line in Spain.
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MouTV. A commitment to service information (CA) [PDF: 5436 KB]
MouTV is an innovative video broadcasting system that aims to provide metro and bus passengers with all the information they need when travelling on public transport. Programmes are complemented with content of general interest and advertising.
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The Barcelona Metro Control Centre [PDF: 1007 KB]
The new Metro Control Centre (CCM) responds to requirements arising from increased activity in operation, particularly the setting up of automated lines, and in control of the metro lines.
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Barcelona, city and urban public transport (CA) [PDF: 183 KB]
It features documents and photos illustrating the evolution of public passenger transport in contemporary Barcelona
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Responsible environmental purchasing policy of TMB (CA) [PDF: 79 KB]
Aware of its positive impact on the environment and society, TMB is committed to green procurement and aims to include environmental and social criteria when purchasing products and services in order to obtain benefits for the environment and society as a whole.
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TMB environmental policy (CA) [PDF: 37 KB]
TMB is aware of the environmental aspects of maintaining its facilities and rolling stock, and the transport operations it undertakes. Likewise, it acknowledges its responsibility to reduce the environmental impact it generates.
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TMB Energy Policy (CA) [PDF: 30 KB]
By publishing its energy policy, TMB aims to make known its management criteria in this area.
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Customer perception study (EPC) - Ferrocarril Metropolità de Barcelona, SA (CA) [PDF: 564 KB]
Customer perception studies (CPS) compile the service evaluations of metro, in regard to both their different qualities and the global satisfaction index, and also provide information on the standard TMB transport customer.
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Customer perception study (EPC) - Transports de Barcelona, SA (CA) [PDF: 365 KB]
Customer perception studies (CPS) compile the service evaluations of bus, in regard to both their different qualities and the global satisfaction index, and also provide information on the standard TMB transport customer.
