Conditions of purchase and validation of single bus tickets by bank card
1. Preliminary information
These terms and conditions set forth the procedure for purchasing and validating tickets as well as customer rights regarding single-journey bus ticket purchases and validations with payment cards (henceforth, “purchase with EMV system”).
These general terms and conditions of purchase (henceforth, the “general terms and conditions of purchase with the EMV system”) govern the relationship between the company Transports de Barcelona, SA and third parties (henceforth, “customers”) who purchase and validate singe-journey bus tickets with the EMV system.
The EMV system established for the sale and validation of singe-journey bus tickets is owned by Transports de Barcelona, SA, henceforth, TMB.
The responsibility for sales made through digital channels falls to:
Transports de Barcelona, SA (henceforth, TMB)
Carrer 60, nº. 21-23
Polígon industrial de la Zona Franca (08040 Barcelona)
Registered with the Barcelona Companies Register, in Volume 226, Sheet 16610, Folio 145.
Purchases and validations with the EMV system require acceptance of these terms and conditions. Customers may freely access the general terms and conditions of purchase with the EMV system at all times and free of charge and may store, print them out or copy them simply, permanently and directly from their computer or mobile device.
2. Service providers
TMB uses the EMV system to sell single-use bus tickets for use at the same time and on the same TMB bus they are purchased from. The contractual relationship between a customer and TMB covers both the sale of tickets and the provision of the transport service on that specific bus.
3. Nature of the EMV system
The EMV system is aimed at end consumers, in the sense established under Royal Legislative Decree 1/2007, of 16 November.
Customers guarantee the accuracy and authenticity of the information communicated when registering with the Bitllet bus website, which is not mandatory for purchases or validations with the EMV system. This register enables various procedures to be carried out for the benefit of customers.
TMB reserves the right, unilaterally, at any time and without prior notice, to change the presentation and settings of the EMV system and the Bitllet bus website, as well as suspend access to them temporarily or permanently.
4. Purchase transaction with the EMV system
4.1. Procedures for making any purchase
In order to purchase and validate a single-journey bus ticket with the EMV system, all you need to do is touch your payment card on the reader located in front of the driver's cab.
The bank card reader will emit a brief single-tone sound to indicate that your purchase and validation are successful. It will also display a message on the screen. If there is a problem with the reading, the reader will emit a two-tone sound.
Customers travelling with companions who also need single-travel tickets will have to touch their card on the reader again, separately, for each of their companions.
Children under the age of four are exempt from the requirement to have a transport ticket.
The price of a single-journey bus ticket displayed on the ticket vending and validation machine is expressed in euros and includes all the corresponding taxes, as well as the mandatory travel insurance coverage.
4.2. Purchasing and validating single-journey bus tickets
Single-journey bus tickets bought with the EMV system are automatically validated. They are exclusively valid for travelling as far as the end of the journey made on the vehicle they were bought on.
Seats are not guaranteed for any travel ticket or card purchased through any channel.
4.3. Documentary confirmation of the purchase made
The purchase and validation system with the EMV is completely digital, which means machines do not issue physical tickets.
Customers can see all the transactions they have made when they are registered with the Bitllet bus website and register the payment card they use for purchasing with the EMV system.
5. Entering into the contract
The contract is entered into as soon as the customer receives confirmation of the payment made.
6. Right of withdrawal from and cancellation of purchase of single-journey bus tickets
Single-journey bus tickets purchased with the EMV system are validated as soon as they are purchased, so any purchases made cannot be withdrawn or cancelled.
The only exception is where a purchase has been made by mistake: by accidentally placing the card up against the reading machine. In that case, a request for withdrawal from the purchase will need to be made through the claims and complaints form. Customers should enter as many specific details as possible: the last four digits of the card they made payment with; the exact date and approximate time of purchase; the number of tickets purchased in that transaction; the bus coach number, if they know it, the bus line and the bank receipt.
As each purchase is for a single ticket, customers can keep the purchase and validation of the single-journey ticket they used for travelling in that bus and request the withdrawal of any additional purchase made by mistake.
If the claim is accepted, the amount paid by the customer will be refunded through a payment to the credit or debit card they paid with, within a maximum of 30 working days as from the date of resolution of the claim.
In any case, TMB shall not be held responsible for the terms or conditions that each bank applies to each customer, once the refund has been authorised.
7. Invoicing and payment methods
In accordance with Royal Decree 1619/2012, of 30 November 2012, approving the Regulation governing invoicing obligations, simplified invoices can be substituted for full invoices within a period of 4 years as from the date of effective transaction (date of transaction appearing on the simplified invoice).
Customers who need a complete invoice for a single-journey bus ticket purchased with the EMV system can request one by sending an email to firstname.lastname@example.org, including their tax details (company name or personal name, tax identification number (NIF) / national identity number (DNI) / foreign-national identity number (NIE) / passport number and tax residence) and attaching the simplified invoice to it, which can be obtained from the “My payments” section of the Bitllet bus website.
Full invoices need to be requested, through the digital channel indicated, before the deadline established by Royal Decree. The tax regime stated at the time of purchase cannot be amended afterwards.
Payments have to be made through Visa, Mastercard or American Express bank cards provided they are contactless, and using any medium: card, mobile or smart watch.
In the case of payment cards that are not integrated into Transit payment system, banks may require a pre-authorisation up to a maximum of €20. That amount is never taken from the customer's account; it is simply blocked until the payment confirmation arrives.
TMB guarantees its customers full security in their transactions: ever since it came into service, the EMV system has had the most advanced technological standards available in its security protocols and services.
Note too that bank details are not kept in any TMB computer system and are solely used for banks to process charges.
Information on purchases is stored for the legal minimum period required. Customers have the right to information on their purchases so long as they request it within the stated deadline.
8. Customer obligations
On-board ticket inspections require customers to provide the last four digits of the payment card they used to purchase their single-journey ticket. Such data enable ticket inspectors to verify whether single-journey tickets really have been purchased on the bus in question with the card in question.
9. Bitllet bus
TMB puts its Bitllet bus website at the disposal of its customers.
Customers who register with it, access it with an email address and password, and register the bank card they use for making purchases with the EMV system, can:
- Display and download simplified invoices.
- Display the details of previous journeys they have made.
- Display the details of payments they have made.
- Add or remove registered bank cards.
Once they start a session, customers can enter their “My profile” section and change their email address and/or password, close the session or delete the account at any time.
10. Force majeure or fortuitous event
TMB shall not be liable for any breach or damage or harm caused as a result of force majeure or a fortuitous event. Force majeure is understood to include but not be limited to:
(i) any event that is impossible to foresee, or which, whether foreseen or foreseeable, is inevitable;
(ii) a cut in the electricity supply or telephone network;
(iv) floods or earthquakes;
(v) strikes or labour disputes or other social disturbances that impede the supply of the products and, therefore, compliance with the obligations undertaken by TMB;
(Vi) scarcity or lack of availability of fuel or electricity;
(viii) armed conflicts;
(ix) commercial or any other type of embargoes;
(xi) riots, or
(xii) any government measure.
Administrative and management errors are not considered cases of force majeure.
11. Applicable law and legal jurisdiction
These general terms and conditions of purchase shall be interpreted and governed in accordance with Spanish legislation.
For any legal dispute arising from these general terms and conditions of purchase, the parties shall submit to the jurisdiction of the courts and tribunals of Barcelona (Spain), provided that no other specific jurisdiction is established by law.
Should there be any dispute or contradictory interpretation between versions of these general terms and conditions in several languages, the version written in Catalan shall prevail over the others.
Access to the Online Dispute Resolution platform created by the European Commission.