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Quality and sustainability in figures

We give you the figures behind the commitment to quality and sustainability.

Bus
Compliance with commitments of the Charter of Barcelona Bus services 2018 Target value Value reached
Completion of the offer (service offered): 98.34 % 97.83 %
Regularity (times): 80.24 % 79.23 %
Punctuality (times): 79.72 % 78.83 %
Accessibility    
Accessible fleet for people with reduced mobility: 100 % 100 %
Customer service    
Percentages of passengers receiving appropriate treatment when travelling on the bus: 100 % 98.21 %
Replies to QRs within the set time limit: 90.00 % 76.03 %
Response times to QRs: 28 d 15.17 d
Information    
Quality of information inside vehicles: 98.50 % 98.96 %
Quality of information shown at stops: 98.00 % 98.93 %
Safety    
Periodic training and recycling of 100% of drivers in preventive measures, following the defined Accident Prevention Programme (PPA): 100 % 100 %
Score obtained in the safety perception in driving surveys: 8.50 % 7.63 %
Preservation    
Preservation quality of vehicles: 91.50 % 93.16 %
Sustainability    
CO2 emissions savings generated from passenger transport* - Kg CO2/100 Km: 161.71 187.54
NOx emissions savings generated from passenger transport* - Gr NOx/100 Km: 661.32 760.46
PM emissions savings generated from passenger transport* - Gr PM/100 Km: 31.92 36.71
Environmentally friendly fleet** - % of vehicles with cleaner technologies: 98.50 % 99.14 %
Energy consumption - Kwh: 365,167.586 331,281.148
CO2 emissions - Tn CO2: 80,028 70,925
NOx emissions - Kg NOx: 205,942 155,033
PM emissions - Gr PM: 2,318.478 1,991.669
Water consumption - m3: 37,426 30,758
Waste generation - Tn: 1,343 1,982

*Emissions savings = Number of equivalent vehicles *Fe *(Km/passenger) *Fc - On Number of equivalent vehicles = Number of validations / Noc.

**Number of vehicles (Electrical - Euro 2 SCRT - Euro 3 SCRT - Euro 4 - Euro 5 - Euro 6 - GNC – Hybrids) / Total number of vehicles.

Metro:
Compliance with commitments of the Charter of Barcelona Metro services 2018 Target value Value reached
Completion of the offer (service offered): 98.90 % 99.10 %
Total stoppage (service offered) per each million KM travelled: 28'14” 31'78”
Regularity (times): 92.60 % 92.70 %
Accessibility    
Lifts in operation: 99.21 % 99.07 %
Dispensers in operation: 98.66 % 98.30 %
Escalators in operation: 99.15 % 98.63 %
Toll stations in operation: 97.86 % 97.09 %
Customer service    
Replies to QRs within the set time limit: 90.00 % 73.15 %
Response times to QRs: 28 d 14.7 d
Safety    
Trains equipped with automatic protection systems: 100 % 100 %
Attention and support of all safety incidents: 100 % 100 %
Cleanliness and preservation of trains and stations    
Passengers travelling in trains with correct preservation: 66.40 % 90.93 %
Passengers travelling in trains with correct cleanliness: 66.40 % 55.66 %
Passengers going through stations with correct preservation: 66.40 % 82.17 %
Passengers going through stations with correct cleanliness: 66.40 % 62.44 %
Sustainability    
CO2 emissions savings generated from passenger transport* - Kg CO2/100 Km: 251.92 322.56
NOx emissions savings generated from passenger transport* - Gr NOx/100 Km: 1,031 1,308
PM emissions savings generated from passenger transport* - Gr PM/100 Km: 49.74 63.13
Energy consumption - Kwh: --- 671,043.004
CO2 emissions - Tn CO2: --- 1,078
NOx emissions - Kg NOx: --- 1,576
PM emissions - Gr PM: --- 17,776
Water consumption - m3: --- 7,7476
Waste generation - Tn: 2,556 2,167

*Emissions savings = Number of equivalent vehicles *Fe *(Km/passenger) *Fc - On Number of equivalent vehicles = Number of validations / Noc.

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