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Customer satisfaction survey. Help us to analyse and improve our service

We are undertaking a study along with other transport operators around the world who are members of the benchmarking associations CoMET, NOVA (metro) and IBBG (bus).

If you travel on the bus or metro, your opinion counts!

It will only take you three to five minutes to answer our surveys.

We want to hear your opinion of specific aspects of the bus and metro service. For this reason, we are taking part in an international experiment along with transport companies in Delhi, Shenzhen, London, Mexico City, New York, Santiago de Chile, Singapore, Bangkok, Brussels, Istanbul, Kuala Lumpur, Lisbon, Montreal, Newcastle, Rio de Janeiro, Toronto, Vancouver, Dublin, Paris, Seattle, Sydney, Madrid, Dubai, Berlin, Seoul, and Moscow.

The aim is to analyse bus and metro services and study best practices in order to improve them based on customer opinions. We want to hear yours!

The deadline for taking part is 30 April.

Your details and answers will be treated in the strictest confidence and will not be used for any other purpose.


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  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

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