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Quality policy

TMB is moving forward so you can get where you need to be easily and comfortably.

Increasing social complexity and its repercussions on mobility and sustainability in the Barcelona metropolitan area, and the need to respond to commitment undertaken with government agencies require TMB to improve continually its management and clear focus on citizens' needs and expectations.

At TMB we consider quality to be a tool that contributes to our addressing the main challenges defined in our mission statement and vision. 

Quality criteria

Quality at TMB is based on the following criteria:

  • Consideration of meeting the needs and expectations of the public as a priority objective.
  • Must add value to operations management and help manage resources effectively and efficiently, through the optimisation of resources.
  • Must have the involvement and commitment of management and the participation and motivation of all members of the organisation.
  • Must have inclusive vision of the company and a global vision of the service, involving suppliers in the improvement process.
  • Must be flexible to adapt to changes in environment, incorporating innovations and new technologies.

Quality commitment

In order to realise these principles, TMB undertakes, internally, to establish a quality management system based on the model defined in standards UNE-EN-ISO 9001 and UNE-EN-ISO 14001 that enables us to ensure provision of the service, optimising resources sustainably, efficiently and safely.

Externally, TMB commits to its customers and the general public in regard to the quality of the public transport service according to the model defined in standard UNE-EN 13816 on:

  • Service offered
  • Punctuality and regularity
  • Accessibility
  • Public information
  • Customer services
  • Comfort and safety
  • Respect for the environment and contribution to sustainable development

In this respect TMB defines levels of requirement and assigns the personnel and technical and economic resources necessary to achieve these aims.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, SA, Ferrocarril Metropolità de Barcelona, SA, and Projectes i Serveis de Mobilitat, SA, Transports Metropolitans de Barcelona, SL (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in order to achieve the aforementioned objective, your personal data may be assigned to third party entities. International transfers of data may also take place.
  5. Rights in respect of the data provided : you have the right to access, rectify and erase your personal data, as well as to exercise other rights. Remember that you can edit your data in the “My Profile” section.

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