The new TMB App on iOS
How do I install it?
This initial version of the new TMB App will be operating alongside the current version. So you'll need to follow the steps detailed below to install the new version on your iPhone. This process is fully controlled by Apple. So it is just as secure as downloading it from the App Store. First of all:
1. Download TestFlight
Download TestFlight on App Store. If you don’t, during step 2 your iPhone will prompt you to do so.
2. Open the invitation
Open the invitation to try the new TMB App on your iPhone. In doing so, TestFlight will open, where you will have to accept it and continue with the installation. If you have not previously installed TestFlight, by opening the invitation, you will be asked to do so.
3. Accept the invitation
The TestFlight app will open the test version with the invitation, which you need to accept, and an installation button will appear.
4. Install the new TMB App
When you click on "Install", the system will inform you that the new TMB App will replace the previous TMB App if you already have it installed on your device. You can continue without any problem.
5. You can now open the new TMB App!
Once the installation process is complete, you can open the new TMB App. When you open it for the first time, a screen will appear welcoming you to the new test version of the app. You can then start to use it!
FAQ's about using the new TMB App
How do I manage my preferences and settings on the new app?
Through the TestFlight app, you can access the TMB App's settings tab, where you'll find information on the app. It allows you to:
- Activate/deactivate updates (we recommend activating them).
- Activate/Deactivate notifications.
- Share the test app with anyone you like.
- Send us comments on any problems you come across.
- Access our feedback form, which you can also use to report any problems or send us your positive feedback.
- Leave this version of the app "Leave test version", and go back to the previous version (see "How do I go back to the previous version?").
What happens to my JoTMBé account and all the favourites, alerts and places I've saved?
If you start the session with your JoTMBé account credentials, you'll have access to everything you had on the previous app without any changes:
- Personal information, invoicing data, payment methods and communication preferences that you have saved.
- Subscription to the points programme and activities and points accumulated.
- Favourite stops and routes, and any alerts you have set up.
- Favourite places (home, work and everything you've saved beforehand). The option "Favourite routes" is no longer available on this version of the app.
- Purchase history.
- T-mobilitat account, if you already had it linked. And you can still scan your tickets and upload new ones as always!
- We have introduced the AMBici account. If you have already registered for this, a new option will appear that enables you to access your account and also unblock bicycles via the TMB App.
Will I still be able to use T-mobilitat as I have up to now?
Yes, absolutely. You'll still be able to reload your tickets as you have been doing up to now.
If you don't yet have T-mobilitat, you can register for the service, link it to your JoTMBé account, and start to enjoy all the advantages it offers, such as conveniently uploading tickets wherever you are.
What's more, you can also pay for your purchases using a bank card or Apple Pay.
What happens to all the activity and preferences stored on this version if I decide to go back to the previous version, or if there is an update?
As long as you are logged in to JoTMBé, all your preferences and transactions are saved, and you can continue to use them in the TMB App you are using and on our website.
And if you don't yet have a JoTMBé account, you can get one from the app itself.
How can I send feedback or report problems?
You can do so by:
- Going to the TestFlight tab on the app and selecting the option "Send comments on the test version".
- Accessing our feedback form or from the personal menu on the app you have installed.
The data you send us will be processed solely in accordance with your preferences, and the information you provide will only be used to work on resolving any problems or shortcomings that are identified.
The reviews you send us will not be made public on this initial version of the app, and will only be used internally with a view to making improvements.
How do I go back to the previous version?
If you go to the TMB App tab in TestFlight, you can select the option "Leave test version". This is the final option you'll see on the tab. Once you leave the test version, you won’t receive any more updates for the new app, but you will need to go to the AppStore to download the previous version again.
If you want to return to the new version, simply follow the installation instructions detailed above.