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Bus and metro staff

You're never alone on the bus and metro. Contact a member of the bus and metro staff for any help or information you require.

Metro staff

Staff at metro stations can give you all the help and information you need regarding your journey, in case of an incident or if you have any kind of problem. You can talk to them in person or via the intercoms.

There are intercoms on all ticket vending machines, on board trains, on platforms, in lifts, at entrances and emergency exits, in some transfer halls and at doors for wheelchair users.

In an emergency or if you witness an illicit act, you can also contact a security guard.

Bus staff

The driver can provide information on the route, sell you a ticket for a single journey, provided that he does not have to change a note larger than €10, or change a travel card that, despite being in good condition, cannot be properly validated. He can also attend to you should there be an incident on board.

In addition, bi-articulated buses have single ticket machines and an intercom should you need to contact the driver.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in order to achieve the aforementioned objective, your personal data may be assigned to third party entities. International transfers of data may also take place.
  5. Rights in respect of the data provided : you have the right to access, rectify and erase your personal data, as well as to exercise other rights. Remember that you can edit your data in the “My Profile” section.

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From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

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