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Bus and metro staff

You're never alone on the bus and metro. Contact a member of the bus and metro staff for any help or information you require.

Metro staff

Staff at metro stations can give you all the help and information you need regarding your journey, in case of an incident or if you have any kind of problem. You can talk to them in person or via the intercoms.

There are intercoms on all ticket vending machines, on board trains, on platforms, in lifts, at entrances and emergency exits, in some transfer halls and at doors for wheelchair users.

In an emergency or if you witness an illicit act, you can also contact a security guard.

Bus staff

The driver can provide information on the route, sell you a ticket for a single journey, provided that he does not have to change a note larger than €10, or change a travel card that, despite being in good condition, cannot be properly validated. He can also attend to you should there be an incident on board.

In addition, bi-articulated buses have single ticket machines and an intercom should you need to contact the driver.

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The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

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Terms of Service

Terms and conditions of service and data protection:

The joint controllers of data processing are Transports de Barcelona, S.A., Ferrocarril Metropolità de Barcelona, S.A., and Projectes i Serveis de Mobilitat, S.A (hereinafter referred to jointly as TMB). You can contact the TMB Data Protection Officer with any queries you may have at the following email address dpd@tmb.cat

We process your personal data in order to offer services and benefits that improve your mobility experience with TMB. The reason we are authorized to process your data is that we have your consent and that we need them to execute our service provision contract. The data is kept for the duration of the contractual relationship and for a maximum of two years after the contract is terminated. In the main, we share your data with service providers within the EU and, where appropriate, with public administrations and authorities. You can exercise your right of access, rectification, objection, erasure and restriction of the personal data collected by TMB by sending an email to dades@tmb.cat

You can submit a complaint to APDCAT, using the Authority’s online office at https://seu.apd.cat/ or by non-electronic means. You can check additional information in the Privacy policy.

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