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Frequent questions
Do I have to wear a mask when traveling on public transport?
From May 4th the use of the mask is mandatory on the public transport network: on buses and at bus stops, on trains and all metro installations (halls, platforms, corridors and escalators).
Have public transport timetables and frequencies changed?
Yes, the metro and buses run adapting to passenger needs. The fixed timetable of the metro network is from 5 in the morning until 12 midnight, Monday to Sunday. The Saturday to Sunday non-stop metro service and the Montjuïc Funicular service have been entirely suspended until further notice.
How does capacity limitation on the metro and bus work?
The maximum recommended occupancy for public transport is 50% of available seats and two people per square metre on the platforms. The development of passenger volume is continuously evaluated in order to adapt the frequency of public transport to the progressive increase in mobility.
How can I find out about the level of occupancy?
To avoid crowds, a new information system has been implemented that allows checking the estimated train and bus occupancy data in real time. We recommend that before you access the metro facilities or get on a bus, you check the occupancy and follow the recommendations. Please consider that estimated occupancy rates could be affected in the event of unexpected incidents in the service.
Does metro stop at T2 Aeroport?
Although T2 is temporarily closed, metro line 9 Sud and bus route 46, which pass through T2, maintain their services.
Where should I go to report an incident on the metro?
Customer service is through intercoms, the customer service phone 900 701 149 (Monday to Sunday from 8 to 21 h), through thecustomer service website section and on Twitter to profile @TMBinfo .
What happens with unused or expired tickets?
Once the emergency is over, the territorial metropolitan transport authorities (ATM) will set the compensation process of unused or expired transport tickets. Tickets damaged during the health emergency will also be exchanged.
How do I travel by bus?
Entry to buses is through the rear doors. There is 50% of the normal service at weekends.
Can I buy my single ticket on board?
Drivers are protected with a screen. The sale and exchange of tickets and customer services are void. You can buy other tickets and travel cards to use on the TMB bus lines, at the metro ticket machines and online both on the web and with the TMB App. When you buy online on the web, you can collect your ticket or travel card from the metro network ticket machines. You can also buy a single bus ticket from the ticket machines at the five bus stops provided with machines, which only take credit or debit card payments.
Where can I buy FN/FM ticket or ?
If before the state of alert you visited a TMB Office and registered as an online customer, you will be able to buy the ticket online or via the TMB App and pick it up at any metro station. If you have not registered, you will not be able to buy the tickets in person at the TMB offices as they are closed as a precautionary measure.
How are in-person procedures done, which can only be undertaken at Punts TMB?
Customer Service Punts TMB are closed. For any enquiry, you can phone 900 70 11 49. on the customer service website section and through the information profile to Twitter @TMBinfo.
