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Frequent questions

 We attend to all enquiries on the metro and bus services during the health crisis.

In the Covid-19 section you will find all the information about the new normality on public transport.

Do I have to wear a mask when traveling on public transport?

The use of the mask is mandatory on the public transport network: on buses and at bus stops, on trains and all metro installations (halls, platforms, corridors and escalators).

Have transport timetables changed?

Yes, the metro network operates on a fixed timetable from 5 in the morning to 12 midnight, Monday to Sunday. The "non-stop" service from Saturday to Sunday on the metro has been suspended until further notice.

Check out the current timetable.

Can I buy a single ticket on the bus?

Drivers are protected by screens and ticket sales are suppressed. At Purchase and validation on the bus, you will find detailed information on tickets and travel cards that you can use to travel by bus and how and where you can buy and validate them.

How can I find out about the level of occupancy?

To avoid crowds, a new information system has been implemented that allows checking the estimated train and bus occupancy data in real time. We recommend that before you access the metro facilities or get on a bus, you check the occupancy and follow the recommendations. Please consider that estimated occupancy rates could be affected in the event of unexpected incidents in the service.

Where should I go to report an incident on the metro?

Customer service is through intercoms, the customer service phone 900 701 149 (Monday to Sunday from 8 to 21 h), through the customer service website section and on Twitter to profile @TMBinfo.

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  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
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  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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Basic information about data protection:

  1. Data processing controller : Transports de Barcelona, S. A., Ferrocarril Metropolità de Barcelona, S. A., y Projectes i Serveis de Mobilitat, S. A., Transports Metropolitans de Barcelona, S. L. and TMB Foundation (TMB).
  2. Purpose of data processing : we process your personal data to give you access to the services and features offered by JoTMBé and to carry out commercial prospecting.
  3. Legitimisation of data processing : implementation of the contract and your consent.
  4. Recipients of the data : in the case described in Art. 30 of Law 19/2014, in the absence of the information and it being necessary to refer to the body or entity that has the information, your data may be transferred to said body or entity, the applicant having been previously informed, as regulated in the implementing regulation.
  5. Rights in respect of the data provided : you have the right to access, rectify, erase, limit their processing, oppose or request personal data portability, as specified in additional information.

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From Carrer dels Penitents 7, Barcelona

To Plaça de Catalunya 4, Barcelona

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