Frequent questions

In the Covid-19 section you will find all the information about the new normality on public transport.

Do I have to wear a mask when traveling on public transport?

From May 4th the use of the mask is mandatory on the public transport network: on buses and at bus stops, on trains and all metro installations (halls, platforms, corridors and escalators).

 

Have public transport timetables and frequencies changed?

Yes, the metro and buses run adapting to passenger needs. The fixed timetable of the metro network is from 5 in the morning until 12 midnight, Monday to Sunday. The Saturday to Sunday non-stop metro service and the Montjuïc Funicular service have been entirely suspended until further notice.

Can I buy a single ticket on the bus?

Drivers are protected by screens and selling tickets and exchanging money is no longer possible, as well as customer service.

 

Therefore you need to buy a ticket or a travel card before getting on the bus. You can purchase these at ticket sales machines at the metro stations and online both on the web site and with the TMB App. Except for single bus tickets, which are totally digital, all other tickets bought online must be collected from the metro network machines with the voucher number provided.

 

You can also buy single tickets valid for the bus from the five bus stops that have ticket sales machines, which only take credit or debit card payments.

 

 

How can I find out about the level of occupancy?

To avoid crowds, a new information system has been implemented that allows checking the estimated train and bus occupancy data in real time. We recommend that before you access the metro facilities or get on a bus, you check the occupancy and follow the recommendations. Please consider that estimated occupancy rates could be affected in the event of unexpected incidents in the service.

Does metro stop at T2 Aeroport? 

Although T2 is temporarily closed, metro line 9 Sud and bus route 46, which pass through T2, maintain their services.

Where should I go to report an incident on the metro? 

Customer service is through intercoms, the customer service phone 900 701 149 (Monday to Sunday from 8 to 21 h), through thecustomer service website section and on Twitter to profile @TMBinfo .

What happens with unused or expired tickets?

The Metropolitan Transportation Authority (ATM) has established that if you have a title without any validation after March 14, from July 1 you can go through any validator and the new validity date will automatically start counting, incorporating the days lost from March 14 and until the expiration date of the title. If you have validated it after March 14, from July 1 of 2020 and throughout the year 2020 you can request if you have the right to retrieve it on the ATM website.

How do I travel by bus?

Entry to buses is through the rear doors.

Can I buy my single ticket on board?

Drivers are protected with a screen. The sale and exchange of tickets and customer services are void. You can buy other tickets and travel cards to use on the TMB bus lines, at the metro ticket machines and online both on the web and with the TMB App. When you buy online on the web, you can collect your ticket or travel card from the metro network ticket machines. You can also buy a single bus ticket from the ticket machines at the five bus stops provided with machines, which only take credit or debit card payments.

Chere can I buy a FN/FM or Subsidised t-Usual card?

If before the state of alert you visited a TMB Office and registered as an online customer, you will be able to buy the ticket online or via the TMB App and pick it up at any metro station. If you have not registered, you can fill the form on FN/FM tickets page. The management to enable the subsidized profile to unemployed people must be done in person and does not require an appointment.