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Frequent questions
In the Covid-19 section you will find all the information about the new normality on public transport.
Do I have to wear a mask when traveling on public transport?
The use of the mask is mandatory on the public transport network: on buses and at bus stops, on trains and all metro installations (halls, platforms, corridors and escalators).
Have transport timetables changed?
Yes, the metro network operates on a fixed timetable from 5 in the morning to 12 midnight, Monday to Sunday. The "non-stop" service from Saturday to Sunday on the metro has been suspended until further notice.
Check out the current timetable.
Can I buy a single ticket on the bus?
Drivers are protected by screens and ticket sales are suppressed.
That is why you need to buy the ticket or season ticket before boarding the bus. You can do this at the metro vending machines and by shopping online on both TMB Tickets website and TMB App. Remember that tickets purchased online (except for the single bus ticket) must be collected at the machines on the metro network with the voucher number you will receive.
The single bus ticket is fully digital and you can buy and validate it on board the bus with TMB App. You can also buy the single ticket valid for the bus at the five bus stops that have ticket sales machines, where payment can be made exclusively by credit or debit card.
How can I find out about the level of occupancy?
To avoid crowds, a new information system has been implemented that allows checking the estimated train and bus occupancy data in real time. We recommend that before you access the metro facilities or get on a bus, you check the occupancy and follow the recommendations. Please consider that estimated occupancy rates could be affected in the event of unexpected incidents in the service.
Does metro stop at T2 Aeroport?
Although T2 is temporarily closed, metro line 9 Sud and bus route 46, which pass through T2, maintain their services.
Where should I go to report an incident on the metro?
Customer service is through intercoms, the customer service phone 900 701 149 (Monday to Sunday from 8 to 21 h), through the customer service website section and on Twitter to profile @TMBinfo.
What happens with unused or expired tickets?
Check out at Autoritat del Transport Metropolità (ATM) website how to claim compensation for tickets you have not been able to use due to mobility limitations due to coronavirus.
How do I purchase a discounted FM/FN or discounted T-usual travel card?
If you have an active subsidised profile corresponding to your circumstances (single-parent family, large family or unemployed person), you can buy subsidised travel cards on the TMB Tickets website or on the TMBApp.
Fill in the FM/FN registration form to request activation of your FM/FN subsidised profile.
The process to activate a subsidised profile for the unemployed must be carried out in person at any Punt TMB information centre and without an appointment.
