You can make complaints, claims and suggestions regarding the services we provide using this form.
To manage them efficiently, we require specific details. We therefore recommend you fill in a form for each comment you wish to make, particularly if they concern different services or different days.
You can also do this by calling freephone 900 70 11 49, from Monday to Friday from 8.00 am to 9.00 pm
Likewise, you are reminded that the details you provide will be included in the Complaints, claims and suggestions file of Transports de Barcelona, SA, and Ferrocarril Metropolità de Barcelona, SA, in order to deal with your complaint, claim or suggestion.
To exercise your right to access, rectify, delete and oppose the use of these details, please write to:
Gestió de QRS
C/ 60, núm. 21-23