Complaints and suggestions

You can make complaints, claims and suggestions regarding the services we provide.

You can do so by calling freephone 900 70 11 49, from Monday to Friday from 8.00 am to 9.00 pm, or by sending in the form below.

We recommend you fill in a form for each comment you wish to make, particularly if they concern different services or different days. Likewise, you are reminded that the details you provide will be included in the complaints file of Transports de Barcelona, SA, and Ferrocarril Metropolità de Barcelona, SA, in order to deal with your complaint, claim or suggestion.

To exercise your right to access, rectify, delete and oppose the use of these details, please write to:

TMB
Gestió de QRS
C/ 60, núm. 21-23
08040 Barcelona

Complaints and suggestions phone line: 900 70 11 49

Form

* Fields marked with an asterisk are required

Personal details

Name*

Surname(s)*

DNI / NIE*

Telephone number

Email address*

Date of complaint

Date (dd/mm/aaaa)*

Day of incident

Month of incident

Year of incident

Hour (hh:mm)*

Hour of incident

Minute of incident

Transport to which complaint refers

Metro line

Description of place, station/stop

Bus number

Description of place, station/stop

Description of complaint / Remarks

Description of complaint

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I have read and accept the privacy policy

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Complaints and suggestions

With you, we make TMB better every day

We listen to your comments and study what can be done to improve our service.

Complaints and suggestions

Form