Punt TMB information and customer service centres

The metro offers three Punt TMB information and customer service centres, where you will be attended to personally. You can undertake the same transactions as are available online in our Customer services section, and others that require your physical presence. Of these, lost property can be collected only at Punt TMB Diagonal.

We will also answer your queries on our Helpline and our Twitter customer services profile.

Punt TMB Diagonal Line 3 Line 3

Diagonal station lobby. Entrance: Carrer Rosselló - Rambla de Catalunya, before the ticket validators.

Monday to Friday from 8.00 am to 8.00 pm.

From 16 August to 2 Setember, Monday to Friday from 8.00 am to 3.00 pm.

Closed weekends from 2 July to 2 September.

Public holidays 1 January, 25 and 26 December, closed.

Punt TMB La Sagrera Line 1 Line 1 Line 1 Line 1

La Sagrera station lobby. Entrance: Carrer Hondures, through the ticket validators.

Monday to Friday from 1.00 pm to 8.00 pm.

July: closed.

From 1 August to 2 Setember, Monday to Friday from 8.00 am to 3.00 pm.

From 5 to 16 Setember: closed.

Punt TMB Universitat Line 1 Line 1

Universitat station lobby. Entrance: Carrer Pelai, before the ticket validators.

Monday to Friday from 8.00 am to 8.00 pm.

From 1 August to 2 Setember, Monday to Friday from 8.00 am to 3.00 pm.