Items found on the metro or TMB buses are sent to the customer service centre Punt TMB Diagonal; you can go there personally or can enquire by telephone from 5 pm on the day following the loss. You can also use this form. If the item lost is at this Punt TMB, you can claim it by showing your ID card or passport.
A single ticket is not part of the integrated fare system, it allows you to make one journey only with the operator from whom it was bought.
From age four onwards: children under four travel free.
Yes, several people can use the same travel card, provided that it is a multi-person card (e.g. T-10 or T-70/30), and is validated for all the people travelling together on that card. On the metro, they must all stay together until they leave the premises. On the bus, they get can get off at different stops, but the person who has the card must get off last.
With an Hola BCN! travel card you can make unlimited journeys in Barcelona and the metropolitan area on public transport: metro, TMB buses, TRAM , urban railway FGC and zone-one regional rail Rodalies de Catalunya .
Hola BCN! offers unlimited journeys over 2, 3, 4 or 5 consecutive days as of the first validation.
More information on Hola BCN!
The validity period begins on the day of the first validation. On the metro and TMB buses, urban FGC lines and the Tram, the service day starts at 4.00 am and ends at 3.59 am the following day, so validations made between midnight and 3.59 am count as having been made the previous day. For Rodalies de Catalunya the service day is the same as a calendar day.
At TMB we are committed to fighting lack of public-spiritedness on our transport networks, through awareness-raising campaigns and specific measures against fraud. Every day teams of inspectors check passengers’ tickets. Those who cannot produce a valid ticket when requested must pay a penalty fare, the amount of which is established by the Ministry of Territory and Sustainability. Those who fail to pay are reported to the authorities. The penalty in this case, according to current procedure, is a fine of up to 600 euros.
The rollout is gradual and there is no deadline for all 28 axes to be completed.
The first five lines started running on 1 October 2012.
Five new lines entered into service on 18 November 2013.
On 15 September 2014, three more lines are scheduled to start operating and line H16 will be restructured.
When the rest of the lines begin operating will be defined following verification and analysis of the results of the lines in operation.
This is a stop where two buses can drop off and pick up passengers at the same time.
A double stop has a central section, made up of one or two shelters, and two posts indicating the two different stopping areas. The posts are numbered 1 and 2. The first bust arriving at the stop stops at post 1. If another bus arrives while stop one is occupied, it stops at post 2. Should a third bus arrive, it waits until at least post 2 is free. If 1 and 2 are free, it pulls up at the first.
The advantage of the new bus network is that it facilitates changes from bus to other modes of public transport. Importance has been given to the interchange hubs where these lines cross. Any journey between two points in the network can be completed at one of these transfer points.
Interchange hubs are designed so that users make the shortest journey possible between stops on the different lines in accordance with accessibility criteria. They feature the following signs and information:
You can find out how to transfer between lines in the section on Interchange hubs pots conèixer en detall com desplaçar-te per cada una d’elles.
With an integrated travel card you can change up to three times (that is, you can use up to the four modes of transport) regardless of the number of zones the card is valid for. However, you cannot change to another bus of the same number or enter the metro more than once.
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