Frequently asked questions

Most visited questions

What are the metro operating hours?

Weekdays (Monday to Thursday) and public holidays: from 5.00 am to 12.00 midnight
Fridays and eves of public holidays: from 5.00 am to 2.00 am
Saturdays and eves of 1 January, 24 June, 15 August and 24 September: opens at 5.00 am, then continuous service
Sundays: continuous service until midnight
24 December: from 5.00 am to 11.00 pm

Can I take my bicycle on the metro or the bus?

Bicycles are not allowed on the bus. On the metro, however, you can take bicycles on on Sundays and public holidays, and every day throughout July and August. On weekdays the rest of the year, bikes are allowed from 5.00 to 7.00 am, from 9.30 am to 5.00 pm and from 8.30 pm until the metro closes.

How can I get information on an item lost on the bus or metro?

Items found on the metro or TMB buses are sent to the customer service centre Punt TMB Diagonal; you can go there personally or can enquire by telephone from 5 pm on the day following the loss. You can also use this form. If the item lost is at this Punt TMB, you can claim it by showing your ID card or passport.

How can I get discount for the unemployed on the T-Trimestre travel card?

What is it?

There is currently 80% discount on the cost of a T-Trimestre for the unemployed. A T-Trimestre with discount costs €27.75.

 

Who is entitled? 

- People on unemployment benefit of less than the minimum wage.

 

- People looking for work through the Catalan Employment Service (Servei d'Ocupació de Catalunya – SOC) requiring frequent travel. Having verified that you qualify (in terms of job seeking and benefits), the Employment Office will offer you the discount and issue a certificate. You must have been registered as a job seeker for at least 12 months in the last 2 years and any benefit you receive must be below the minimum wage.

 

The minimum wage in Spain (SMI) for 2012 is 641.40 €/month.

 

How can I claim a discount? (Procedure)

If you meet the requirements, you must have a certificate to prove it.

 

- If you are on unemployment benefit you can apply for a certificate (certifying the period and monthly amount of the benefit received on the date of application) via the Servei Públic d'Ocupació Estatal (SEPE) website or by calling 901 119 999.

 

- If you are unemployed and actively seeking work, you should apply for the certificate to your local SOC employment office.

 

How do I buy the T-Trimestre at a discount?

You must do this in person and show the original certificate issued by the SEPE or the SOC, along with your ID card or document.

 

Where can I buy a T-Trimestre at a discount?

You can buy a T-Trimestre at a discount at Punt TMB information and customer service centres and at authorised outlets of other  operators ( see leaflet "Ajuts al transport públic per a persones en situació d'atur" (Special public transport rates for the unemployed)).

 

Download the leaflet Special public transport rates for the unemployed (CA).

 

Find out about the T-Trimestre.

 

See Punt TMB customer service centre location and opening hours.

 

Where can I change a travel card?

If you have travel cards eligible for change that you have not been able to change on the bus or at a metro station, you can change them at any Punt TMB information and customer service centre.

What day of the month should I buy a T-Mes, T-Trimestre or T-Jove?

You can buy them any day. The T-Mes is valid for 30 consecutive days from the day of the first validation. In the case of the T-Trimestre or the T-Jove validity is 90 days.

From what age must children have a validated ticket?

From age four onwards: children under four travel free.

What does TMB do to prevent people from getting on the bus and metro without a validated ticket?

At TMB we are committed to fighting lack of public-spiritedness on our transport networks, through awareness-raising campaigns and specific measures against fraud. Every day teams of inspectors check passengers’ tickets. Those who cannot produce a valid ticket when requested must pay a penalty fare, the amount of which is established by the Ministry of Territory and Sustainability. Those who fail to pay are reported to the authorities. The penalty in this case, according to current procedure, is a fine of up to 600 euros.