Frequently asked questions

Most visited questions

Can I pay with new euro banknotes in the metro ticket vending machines?

On 2 May a process begins that will replace the current euro banknotes with others that incorporated more and better security features. See information from the Central European Bank on the new euro banknotes .

We are modifying the banknote modules of the ticket vending machines so that they accept both new and old banknotes. The ticket vending machines will be modified gradually, a process that will be completed by the end of May. From then on, you can pay for tickets and travel cards with both new and old euro banknotes, at all ticket machines.

Adapted machines have a yellow sticker on indicating that it accepts new 5-euro notes.

Card payments are not affected by these changes.

What are the metro operating hours?

• Weekdays (Monday to Thursday) and public holidays: from 5.00 am to 12.00 midnight
• Fridays and eves of public holidays: from 5.00 am to 2.00 am
• Saturdays and eves of 1 January, 24 June, 15 August and 24 September: opens at 5.00 am, then continuous service
• Sundays: continuous service until midnight
• 24 December: from 5.00 am to 11.00 pm

How can I get information on an item lost on the bus or metro?

Items found on the metro or TMB buses are sent to the customer service centre Punt TMB Diagonal; you can go there personally or can enquire by telephone from 5 pm on the day following the loss. You can also use this form. If the item lost is at this Punt TMB, you can claim it by showing your ID card or passport.

What do I have to do to get my child a T-12?

Apply for a T-12 online or download the form, fill it in and take it to one of the points indicated. The T-12, which involves an administrative fee, will be sent to you within 30 days, once the necessary verification is complete. This period will be longer for applications made in July and August. More information about the T-12 .

What does TMB do to prevent people from getting on the bus and metro without a validated ticket?

At TMB we are committed to fighting lack of public-spiritedness on our transport networks, through awareness-raising campaigns and specific measures against fraud. Every day teams of inspectors check passengers’ tickets. Those who cannot produce a valid ticket when requested must pay a penalty fare, the amount of which is established by the Ministry of Territory and Sustainability. Those who fail to pay are reported to the authorities. The penalty in this case, according to current procedure, is a fine of up to 600 euros.

How will the NBN be put into operation?

It will be gradual, in stages, and there is no deadline for all 28 axes to be completed.

Stage one consists of five bus lines that start running on 1 October.

Stage two consists of four lines to be determined, that start running in autumn 2013.

Later stages will be defined following verification and analysis of the results of the first three.

What is a double stop?

This is a stop where two buses can drop off and pick up passengers at the same time.

A double stop has a central section, made up of one or two shelters, and two posts indicating the two different stopping areas. The posts are numbered 1 and 2. The first bust arriving at the stop stops at post 1. If another bus arrives while stop one is occupied, it stops at post 2. Should a third bus arrive, it waits until at least post 2 is free. If 1 and 2 are free, it pulls up at the first.

What are interchange points?

The advantage of the new bus network is that it facilitates changes from bus to other modes of public transport. Importance has been given to the interchange points where these lines cross. At one of these transfer points, any journey between two points in the network can be completed.

Interchange points are designed so that users make the shortest journey possible between stops on the different lines in accordance with accessibility criteria. They feature the following signs and information:

• Area maps showing the location of stops and nearby landmarks.
• Signs highlighting the location of interchange stops.
• Indicators on the pavement showing the best route between stops on the different lines, shortening connection times.
• All stops linked at the same interchange point have the same name. For instance, Plaça Espanya or Prat de la Riba.

How many times can I change having validated an integrated travel card once?

With an integrated travel card you can change up to three times (that is, you can use up to the four modes of transport) regardless of the number of zones the card is valid for. However, you cannot change to another bus of the same number or enter the metro more than once.

How can I stay up to date with the stages and changes on other bus lines?

Go to the section of this website Your bus or to the New bus network website.

Follow us on the social networks Twitter and Facebook , where we publish, amongst others, information of interest to public transport users. Specifically, for information on the new bus network, we use the hashtags #busbcn and #nxbus.

You can also sign up for the club JoTMBé digital newsletter and alert service, and read the news in our digital magazine Hora Punta .