In "Advice and rules for use" we explain in detail the circumstances and times at which you can take animals, bicycles and parcels on the metro.
If you wish to report an incident or make an enquiry regarding the service, you can contact metro staff via the intercoms.
The Service status section contains information to help you plan your journeys by metro and TMB bus:
To find out when a bus is due at a particular stop, use the iBus service. You can use iBus at the bus stop, if it has an information screen, via TMBapp and TMBMaps Web , and on the home page of this site and of the mobile site .
Travel cards purchased in 2015 have expired. Expired travel cards that are completely unused can be exchanged for new ones (without reimbursement for the difference in price) at any Punt TMB until 30 June.
From age four onwards, under that age they are exempt from having a ticket. All other passengers must have an appropriate ticket which must be validated.
Single tickets are not part of the integrated fare system and do not entitle you to change between buses or different types of transport. A single validated metro ticket entitles you to change lines, provided that you do so using the passages and do not leave the station.
For more information on public transport to and from the airport and on valid tickets and travel cards, go to "From the airport".